메뉴 건너뛰기




Volumn 19, Issue 11, 2004, Pages 1088-1095

Satisfaction with the outpatient encounter: A comparison of patients' and physicians' views

Author keywords

Outpatients; Patient satisfaction; Physician satisfaction; Physician patient relations

Indexed keywords

ADULT; AGED; ARTICLE; COMPARATIVE STUDY; CONTROLLED STUDY; DEMOGRAPHY; DOCTOR PATIENT RELATION; FEMALE; FOLLOW UP; HUMAN; MALE; MEDICAL SPECIALIST; OUTPATIENT CARE; PATIENT CARE; PATIENT SATISFACTION; PHYSICIAN ATTITUDE; QUESTIONNAIRE; RESIDENT; SATISFACTION; SCORING SYSTEM; VISUAL ANALOG SCALE;

EID: 9244222702     PISSN: 08848734     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1525-1497.2004.30420.x     Document Type: Article
Times cited : (134)

References (48)
  • 1
    • 0027754733 scopus 로고
    • Physician satisfaction with primary care office visits
    • Collaborative Study Group of the American Academy on Physician and Patient
    • Suchman AL, Roter D, Green M, Lipkin MJ. Physician satisfaction with primary care office visits. Collaborative Study Group of the American Academy on Physician and Patient. Med Care. 1993;31:1083-92.
    • (1993) Med Care , vol.31 , pp. 1083-1092
    • Suchman, A.L.1    Roter, D.2    Green, M.3    Lipkin, M.J.4
  • 2
    • 0029591918 scopus 로고
    • Consumerism and the consultation: The doctor's view
    • Fairhurst K. May C. Consumerism and the consultation: the doctor's view. Fam Pract. 1995;12:389-91.
    • (1995) Fam Pract , vol.12 , pp. 389-391
    • Fairhurst, K.1    May, C.2
  • 4
    • 0026340765 scopus 로고
    • Increasing patient knowledge, satisfaction, and involvement: Randomized trial of a communication intervention
    • Lewis CC, Pantell RH, Sharp L. Increasing patient knowledge, satisfaction, and involvement: randomized trial of a communication intervention. Pediatrics. 1991;88:351-8.
    • (1991) Pediatrics , vol.88 , pp. 351-358
    • Lewis, C.C.1    Pantell, R.H.2    Sharp, L.3
  • 5
    • 0022747767 scopus 로고
    • Physician satisfaction with patient encounters. Reliability and validity of an encounter-specific questionnaire
    • Shore BE, Franks P. Physician satisfaction with patient encounters. Reliability and validity of an encounter-specific questionnaire. Med Care. 1986;24:580-9.
    • (1986) Med Care , vol.24 , pp. 580-589
    • Shore, B.E.1    Franks, P.2
  • 7
    • 0030766612 scopus 로고    scopus 로고
    • Effects of a self-administered previsit questionnaire to enhance awareness of patients' concerns in primary care
    • Hornberger J, Thom D, MaCurdy T. Effects of a self-administered previsit questionnaire to enhance awareness of patients' concerns in primary care. J Gen Intern Med. 1997;12:597-606.
    • (1997) J Gen Intern Med , vol.12 , pp. 597-606
    • Hornberger, J.1    Thom, D.2    MaCurdy, T.3
  • 9
    • 0037132574 scopus 로고    scopus 로고
    • Health-related quality-of-life assessments and patient-physician communication: A randomized controlled trial
    • Detmar SB, Muller MJ, Schornagel JH, Wever LD, Aaronson NK. Health-related quality-of-life assessments and patient-physician communication: a randomized controlled trial. JAMA. 2002;288:3027-34.
    • (2002) JAMA , vol.288 , pp. 3027-3034
    • Detmar, S.B.1    Muller, M.J.2    Schornagel, J.H.3    Wever, L.D.4    Aaronson, N.K.5
  • 11
    • 0036905543 scopus 로고    scopus 로고
    • Comparison of patients' and general practitioners' evaluations of general practice care
    • Jung HP, Wensing M, Olesen F, Grol R. Comparison of patients' and general practitioners' evaluations of general practice care. Qual Saf Health Care. 2002;11:315-9.
    • (2002) Qual Saf Health Care , vol.11 , pp. 315-319
    • Jung, H.P.1    Wensing, M.2    Olesen, F.3    Grol, R.4
  • 12
    • 0024440893 scopus 로고
    • Consultations in general practice: A comparison of patients' and doctors' satisfaction
    • Rashid A, Forman W, Jagger C, Mann R. Consultations in general practice: a comparison of patients' and doctors' satisfaction. BMJ. 1989;299:1015-6.
    • (1989) BMJ , vol.299 , pp. 1015-1016
    • Rashid, A.1    Forman, W.2    Jagger, C.3    Mann, R.4
  • 13
    • 0029087311 scopus 로고
    • Process and outcomes in general practice consultations: Problems in defining high quality care
    • Winefield HR. Murrell TG, Clifford J. Process and outcomes in general practice consultations: problems in defining high quality care. Soc Sci Med. 1995;41:969-75.
    • (1995) Soc Sci Med , vol.41 , pp. 969-975
    • Winefield, H.R.1    Murrell, T.G.2    Clifford, J.3
  • 14
    • 0030657893 scopus 로고    scopus 로고
    • Patient and physician satisfaction with an outpatient care visit
    • Probst JC, Greenhouse DL, Selassie AW. Patient and physician satisfaction with an outpatient care visit. J Fam Pract. 1997;45:418-25.
    • (1997) J Fam Pract , vol.45 , pp. 418-425
    • Probst, J.C.1    Greenhouse, D.L.2    Selassie, A.W.3
  • 15
    • 0019849610 scopus 로고
    • The impact of clinical encounter events on patient and physician satisfaction
    • Weinberger M, Greene JY, Mamlin JJ. The impact of clinical encounter events on patient and physician satisfaction. Soc Sci Med. 1981;15:239-44.
    • (1981) Soc Sci Med , vol.15 , pp. 239-244
    • Weinberger, M.1    Greene, J.Y.2    Mamlin, J.J.3
  • 16
    • 0025327322 scopus 로고
    • Patient sociodemographic characteristics as predictors of satisfaction with medical care: A meta-analysis
    • Hall JA, Dornan MC. Patient sociodemographic characteristics as predictors of satisfaction with medical care: a meta-analysis. Soc Sci Med. 1990;30:811-8.
    • (1990) Soc Sci Med , vol.30 , pp. 811-818
    • Hall, J.A.1    Dornan, M.C.2
  • 18
    • 0030781784 scopus 로고    scopus 로고
    • Patient satisfaction: A review of issues and concepts
    • Sitzia J, Wood N. Patient satisfaction: a review of issues and concepts. Soc Sci Med. 1997;45:1829-43.
    • (1997) Soc Sci Med , vol.45 , pp. 1829-1843
    • Sitzia, J.1    Wood, N.2
  • 20
    • 0022469157 scopus 로고
    • The impact of oncologists' behaviors on patient satisfaction with morning rounds
    • Blanchard CG, Ruckdeschel JC, Fletcher BA, Blanchard EB. The impact of oncologists' behaviors on patient satisfaction with morning rounds. Cancer. 1986;58:387-93.
    • (1986) Cancer , vol.58 , pp. 387-393
    • Blanchard, C.G.1    Ruckdeschel, J.C.2    Fletcher, B.A.3    Blanchard, E.B.4
  • 21
    • 0034284094 scopus 로고    scopus 로고
    • Doctor-patient communication and cancer patients' quality of life and satisfaction
    • Ong LML, Visser MRM, Lammes FB, de Haes JCJM. Doctor-patient communication and cancer patients' quality of life and satisfaction. Patient Educ Couns. 2000;41:145-56.
    • (2000) Patient Educ Couns , vol.41 , pp. 145-156
    • Ong, L.M.L.1    Visser, M.R.M.2    Lammes, F.B.3    De Haes, J.C.J.M.4
  • 24
    • 0031816767 scopus 로고    scopus 로고
    • Perceived efficacy in patient-physician interactions (PEPPI): Validation of an instrument in older persons
    • Maly RC, Frank JC, Marshall GN, DiMatteo MR, Reuben DB. Perceived efficacy in patient-physician interactions (PEPPI): validation of an instrument in older persons. J Am Geriatr Soc. 1998;46:889-94.
    • (1998) J Am Geriatr Soc , vol.46 , pp. 889-894
    • Maly, R.C.1    Frank, J.C.2    Marshall, G.N.3    DiMatteo, M.R.4    Reuben, D.B.5
  • 25
    • 0030096228 scopus 로고    scopus 로고
    • A 12-Item Short-Form Health Survey: Construction of scales and preliminary tests of reliability and validity
    • Ware JJ, Kosinski M, Keller SD. A 12-Item Short-Form Health Survey: construction of scales and preliminary tests of reliability and validity. Med Care. 1996;34:220-33.
    • (1996) Med Care , vol.34 , pp. 220-233
    • Ware, J.J.1    Kosinski, M.2    Keller, S.D.3
  • 26
    • 0023875813 scopus 로고
    • Measuring attitudes of doctors: The doctor-patient (DP) rating
    • de Monchy C, Richardson R. Brown RA, Harden RM. Measuring attitudes of doctors: the doctor-patient (DP) rating. Med Educ. 1988;22:231-9.
    • (1988) Med Educ , vol.22 , pp. 231-239
    • De Monchy, C.1    Richardson, R.2    Brown, R.A.3    Harden, R.M.4
  • 28
    • 84950273566 scopus 로고
    • Communication and empathy as precursors to burn-out among human service workers
    • Miller KI, Stiff JB, Ellis BH. Communication and empathy as precursors to burn-out among human service workers. Commun Monogr. 1988;55:250-65.
    • (1988) Commun Monogr , vol.55 , pp. 250-265
    • Miller, K.I.1    Stiff, J.B.2    Ellis, B.H.3
  • 31
    • 0003474963 scopus 로고    scopus 로고
    • London, UK: University of London, Centre of Multilevel Modelling, Institute of Education
    • Rasbash J, Browne W, Goldstein H, et al. A User's Guide to MLwiN. London, UK: University of London, Centre of Multilevel Modelling, Institute of Education; 2002.
    • (2002) A User's Guide to MLwiN
    • Rasbash, J.1    Browne, W.2    Goldstein, H.3
  • 33
    • 0030587779 scopus 로고    scopus 로고
    • Important elements of outpatient care: A comparison of patients' and physicians' opinions
    • Laine C, Davidoff F, Lewis CE. et al. Important elements of outpatient care: a comparison of patients' and physicians' opinions. Ann Intern Med. 1996;125:640-5.
    • (1996) Ann Intern Med , vol.125 , pp. 640-645
    • Laine, C.1    Davidoff, F.2    Lewis, C.E.3
  • 35
    • 0021721502 scopus 로고
    • The effect of gender and training of residents on satisfaction ratings by patients
    • Linn LS, Cope DW, Leake B. The effect of gender and training of residents on satisfaction ratings by patients. J Med Educ. 1984;59:964-6.
    • (1984) J Med Educ , vol.59 , pp. 964-966
    • Linn, L.S.1    Cope, D.W.2    Leake, B.3
  • 36
    • 0027670127 scopus 로고
    • Influence of the doctor's gender in the satisfaction of the users
    • Delgado A, Lopez-Fernandez LA, Luna JD. Influence of the doctor's gender in the satisfaction of the users. Med Care. 1993;32:795-800.
    • (1993) Med Care , vol.32 , pp. 795-800
    • Delgado, A.1    Lopez-Fernandez, L.A.2    Luna, J.D.3
  • 39
    • 0021223336 scopus 로고
    • Interaction between the sociodemographic variables of physicians and their patients: Its impact upon patient satisfaction
    • Murphy-Cullen CL, Larsen LC. Interaction between the sociodemographic variables of physicians and their patients: its impact upon patient satisfaction. Soc Sci Med. 1984;19:163-6.
    • (1984) Soc Sci Med , vol.19 , pp. 163-166
    • Murphy-Cullen, C.L.1    Larsen, L.C.2
  • 40
    • 0027536567 scopus 로고
    • Patient and physician perceptions of their relationship and patient satisfaction: A study of chronic disease management
    • Anderson LA, Zimmerman MA. Patient and physician perceptions of their relationship and patient satisfaction: a study of chronic disease management. Patient Educ Couns. 1993;20:27-36.
    • (1993) Patient Educ Couns , vol.20 , pp. 27-36
    • Anderson, L.A.1    Zimmerman, M.A.2
  • 42
    • 0037077489 scopus 로고    scopus 로고
    • Physician gender effects in medical communication: A meta-analytic review
    • Roter DL, Hall JA, Aoki Y. Physician gender effects in medical communication: a meta-analytic review. JAMA. 2002;288:756-64.
    • (2002) JAMA , vol.288 , pp. 756-764
    • Roter, D.L.1    Hall, J.A.2    Aoki, Y.3
  • 44
    • 0036833693 scopus 로고    scopus 로고
    • Impoverished diabetic patients whose doctors facilitate their participation in medical decision making are more satisfied with their care
    • Golin C, DiMatteo MR, Duan N, Leake B. Gelberg L. Impoverished diabetic patients whose doctors facilitate their participation in medical decision making are more satisfied with their care. J Gen Intern Med. 2002;17:857-66.
    • (2002) J Gen Intern Med , vol.17 , pp. 857-866
    • Golin, C.1    DiMatteo, M.R.2    Duan, N.3    Leake, B.4    Gelberg, L.5
  • 45
    • 0031668134 scopus 로고    scopus 로고
    • The meaning of patient satisfaction: An explanation of high reported levels
    • Williams B, Coyle J, Healy D. The meaning of patient satisfaction: an explanation of high reported levels. Soc Sci Med. 1998;47:1351-9.
    • (1998) Soc Sci Med , vol.47 , pp. 1351-1359
    • Williams, B.1    Coyle, J.2    Healy, D.3
  • 46
    • 0031743233 scopus 로고    scopus 로고
    • Doctor-patient communication and patient satisfaction: A review
    • Williams S, Weinman J, Dale J. Doctor-patient communication and patient satisfaction: a review. Fam Pract. 1998;15:480-92.
    • (1998) Fam Pract , vol.15 , pp. 480-492
    • Williams, S.1    Weinman, J.2    Dale, J.3
  • 47
    • 0036768082 scopus 로고    scopus 로고
    • Patient-centred consultations and outcomes in primary care: A review of the literature
    • Mead N, Bower P. Patient-centred consultations and outcomes in primary care: a review of the literature. Patient Educ Couns. 2002;48:51.
    • (2002) Patient Educ Couns , vol.48 , pp. 51
    • Mead, N.1    Bower, P.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.