Effects of a self-administered previsit questionnaire to enhance awareness of patients' concerns in primary care

Journal of General Internal Medicine

Volumn 12, Issue 10, 1997, Pages 597-606

  Hornberger, John ^a   Thom, David ^a   MaCurdy, Thomas ^b  

^a STANFORD UNIVERSITY SCHOOL OF MEDICINE   (United States)

^b STANFORD UNIVERSITY   (United States)

Author keywords

Medical communication; Patient satisfaction; Physician satisfaction; Previsit questionnaire

Indexed keywords

ADAPTATION; ADULT; ARTICLE; AWARENESS; FEMALE; HEALTH CARE COST; HUMAN; INTERPERSONAL COMMUNICATION; MAJOR CLINICAL STUDY; MALE; MEDICAL INFORMATION; PATIENT CARE; PATIENT SATISFACTION; PHYSICAL EXAMINATION; PRIMARY MEDICAL CARE; QUESTIONNAIRE;

ADULT; ATTITUDE TO HEALTH; COMMUNICATION; CONFIDENCE INTERVALS; CONTINUITY OF PATIENT CARE; FEMALE; HUMANS; MALE; MIDDLE AGED; PATIENT EDUCATION; PATIENT SATISFACTION; PHYSICIAN'S PRACTICE PATTERNS; PHYSICIAN-PATIENT RELATIONS; PRIMARY HEALTH CARE; QUESTIONNAIRES; VIDEO RECORDING;

EID: 0030766612     PISSN: 08848734     EISSN: None     Source Type: Journal    
DOI: 10.1046/j.1525-1497.1997.07119.x     Document Type: Article

References (62)

1. Roland MO, Bartholomew J, Courtnenay MJF, Morris RW, Morrell DC. The "five minute" consultation: effect of time constraint on verbal communication. BMJ. 1986;292:874-5.
2. Franks P, Nutting PA. Health care reform, primary care, and the need for research. JAMA. 1993;270:1449-53.
3. Alper PR. Primary care in transition. JAMA. 1994;272(19): 1523-7.
4. Scheingold L. Office efficiency in primary care. HMO Pract. 1990; 4:66-70.
5. Camasso MJ, Camasso AE. Practitioner productivity and the product content of medical care in publicly supported health centers. Soc Sci Med. 1994;38:733-48.
6. Mason JL, Barkley SE, Kappelman MM, Carter DE, Beachy WV. Evaluation of a self-instructional method for improving doctor-patient communication. J Med Educ. 1988;63:629-35.
7. Johnson A, Adelstein DJ. The use of recorded interviews to enhance physician-patient communication. Cancer Educ. 1991;6(2): 99-102.
8. Levinson W, Roter D. The effects of two continuing medical education programs on communication skills of practicing primary care physicians. J Gen Intern Med. 1993;8(6):318-24.
9. Joos SK, Hickman DH, Gordon GH, Baker LH. Effects of a physician communication intervention on patient care outcomes. J Gen Intern Med. 1996;11(3): 147-55.
10. Morgan ER, Winter RJ. Teaching communication skills. An essential part of residency training. Arch Pediatr Adolesc Med. 1996; 150(6):638-42.
11. Roter DL. Patient participation in the patient provider interaction: the effects of patient question asking on the quality of interaction satisfaction and compliance. Health Educ Monogr. 1977;5(4):281-315.
12. Zimney L, McClain MP, Batalden PB, O'Connor JP. Patient telephone interviews: a valuable technique for finding problems and assessing quality in ambulatory medical care. J Community Health. 1980;6(1):35-42.
13. Greenfield S, Kaplan S, Ware JE. Expanding patient involvement in care: effect on patient outcomes. Ann Intern Med. 1985;102: 520-8.
14. Anderson LA, DeVellis BM, DeVellis RF. Effects of modeling on patient communication, satisfaction, and knowledge. Med Care. 1987;25(11):1044-56.
15. Lewis CC, Pantell RH, Sharp L. Increasing patient knowledge, satisfaction, and involvement: randomized trial of a communication intervention. Pediatrics. 1991;88(2):351-8.
16. Greenfield S, Kaplan SH, Ware JE, Martin E, Frank HJL. Patients' participation in medical care: effects on blood sugar control and quality of life in diabetes. J Gen Intern Med. 1988;3:448-57.
17. Kaplan SH, Greenfield S, Ware JE. Assessing the effects of physician-patient interactions on the outcomes of chronic disease. Med Care. 1989;27(3):S110-27.
18. Brodman K, Erdmann AJ, Lorge I, Wolff HG, Broadbent TH. The Cornell Medical Index. JAMA. June 11, 1949:530-4.
19. Mellner C. Self-administered medical history: theoretical possibilities and practical limitations of the usefulness of standardized medical histories. Acta Chir Scand. 1970;406 (suppl):4-104.
20. Lazare A, Eisenthal S. Patient requests in a walk-in clinic. J Nerv Ment Dis. 1977;165(5):330-40.
21. Inui TS, Jared RA, Carter WB, et al. Effects of a self-administered health history on new-patient visits in a general medical clinic. Med Care. 1979;26(12): 1221-8.
22. Good MD, Good BJ, Nassi AJ. Patient requests in primary health care settings: development and validation of a research instrument. J Behav Med. 1983;6(2):151-67.
23. Like R, Zyzanski SJ. Patient requests in family practice: a focal point for clinical negotiation. Fam Pract. 1986;3:216-28.
24. Nelson EC, Larson CO, Davies AR, Gustafson D, Ferreira PL, Ware JE. The patient comment card: a system to gather customer feedback. Qual Rev Bull. 1991;17:278-86.
25. Joos SK, Hickam DH, Borders LM. Patient desires and satisfaction in general medicine clinics. Public Health Rep. 1993;108(6):751-9.
26. Adler LM, Ware JE, Enelow AJ. Changes in medical interviewing style after instruction with two closed-circuit television techniques. J Med Educ. 1970;45(1):21-8.
27. Burgoyne RW, Staples FR, Yamamoto J, Wolkon GH, Kline F. Patients' requests of an outpatient clinic. Arch Gen Psychiatry. 1979;36:400-3.
28. Barsky AJ, Kazis LE, Freiden RB, Goroll AH, Hatem CJ, Lawrence RS. Evaluating the interview in primary care medicine. Soc Sci Med. 1980;14A:653-8.
29. Freidin RB, Goldman L, Cecil RR. Patient physician concordance in problem identification in the primary care setting. Ann Intern Med. 1980;93:490-3.
30. Eisenthal S, Koopman C, Lazare A. Process analysis of two dimensions of the negotiated approach in relation to satisfaction in the initial interview. J Nerv Ment Dis. 1983;171(1):49-54.
31. Southgate LJ, Bass MJ. Determination of worries and expectations of family practice patients. J Fam Pract. 1983;16(2):339-44.
32. Like R, Zyzanski SJ. Patient satisfaction with the clinical encounter: social psychological determinants. Soc Sci Med. 1987;4:351-7.
33. Kendall M, Stuart A. Distribution Theory. The Advanced Theory of Statistics. 2nd ed. New York, NY: Hafner Publishing; 1963; Vol 1.
34. Ware JE, Sherbourne CD. The MOS 36-item short-form survey (SF-36), I: conceptual framework and item selection. Med Care. 1992;30:473-83.
35. Zigmond AS, Snaith RP. The hospital anxiety and depression scale. Acta Psychiatr Scand. 1982;67:361-70.
36. Ware JE, Snyder MK. Dimensions of patient attitude regarding doctors and medical care services. Med Care. 1975;13:669-82.
37. Snaith RP, Taylor CM. Rating scales for depression and anxiety: a current perspective. Br J Clin Pharmacol. 1985;19(suppl 1):17-20S.
38. Aylard PR, Gooding JH, McKenna PJ, Snaith RP. A validation study of three anxiety and depression self-assessment scales. J Psychosom Res. 1987;31(2):261-8.
39. Hicks JA, Jenkins JG. The measurement of preoperative anxiety. J R Soc Med. 1988;81(9):517-9.
40. Wilkinson MJ, Barczak P. Psychiatric screening in general practice: comparison of the general health questionnaire and the hospital anxiety depression scale. J R Coll Gen Pract. 1988;38(312):311-3.
41. Stewart AL, Greenfield S, Hays RD, et al. Functional status and well bring of patients with chronic conditions: results from the Medical Outcomes Study. JAMA. 1989;262:907-12.
42. Feightner JW, Worrall G. Early detection of depression by primary care physicians. Can Med Assoc J. 1990;142(11):1215-20.
43. Stewart AL, Ware JE. Measuring Functioning and Well-Being. The Medical Outcomes Study Approach. Durham, NC: Duke University Press; 1992.
44. ICPC Working Party; Lamberts H, Wood M, eds. International Classification of Primary Care. Oxford, U.K.: Oxford University Press; 1989.
45. Bales RF. Interaction Process Analysis. Cambridge, Mass: Addison Wesley Press; 1950.
46. Wasserman RC, Inui TS. Systematic analysis of clinician-patient interactions: a critique of recent approaches with suggestions for future research. Med Care. 1983;21(3):279-93.
47. Roter D. Patient question asking in physician patient interaction. Health Psychol. 1984;3:395-409
48. Frankel M. Sampling theory. In: Rossi PH, Wright JD, Anderson AB, eds. Handbook of Survey Research. San Diego, Calif: Academic Press; 1983:35-7.
49. Good BJ, Good MD. The meaning of symptoms: a cultural hermanentic model for clinical practice. In: Elsenberg L, Kleinman A, eds. The Relevance of Social Science for Medicine. Dordrecht, Netherlands: D. Reidel; 1980.
50. Roter DL, Hall JA, Katz NR. Patient physician communication: a descriptive summary of the literature. Patient Educ Counsel. 1988;12:99-119.
51. Stiles WB. Evaluating medical interview process components. Med Care. 1989;27(2):212-20.
52. Kravitz RL, Callahan EJ, Paterniti D, Antonius D, Dunham M, Lewis CE. Prevalence and sources of patients' unmet expectations for care. Ann Intern Med. 1996;125:730-7.
53. Rost P, Frankel A. The introduction of the older patient's problems in the medical visit. J Aging Health. 1993;5(3):387-401.
54. Huber PJ. Robust Statistics. New York, NY: Wiley & Sons; 1981.
55. Katon W, Sullivan MD. Depression and chronic mental illness. J Clin Psychiatry. 1990;56:3-11.
56. Roter DL, Hall JA. Studies of doctor patient interaction. Annu Rev Public Health. 1989;10:163-80.
57. Jencks SF. Recognition of mental distress and diagnosis of mental disorder in primary care. JAMA. 1985;253(13): 1903-7.
58. Schurman RA, Kramer PD, Mitchell JD. The hidden mental health network: treatment of mental illness by nonpsychiatrist physicians. Arch Gen Psychiatry. 1985;42:89-94.
59. Schulberg HCL. Mental disorders in the primary care setting, research priorities for the 1990s. Gen Hosp Psychiatry. 1991;13: 156-64.
60. Robbins JM, Kirmayer LJ, Cathebras P, Yaffe MJ, Dworkind M. Physician characteristics and the recognition of depression and anxiety in primary care. Med Care. 1994;32(8):795-812.
61. Schulberg HC, McClelland M. A conceptual model for educating primary care providers in the diagnosis and treatment of depression. Gen Hosp Psychiatry. 1987;9(1):1-10.
62. Eisenberg L. Treating depression and anxiety in the primary care setting: closing the gap between knowledge and practice. N Engl J Med. 1992;326:1080-4.