Developing a framework for rewards in combined production/service businesses: The case of tipping in the restaurant industry

International Journal of Service Industry Management

Volumn 15, Issue 5, 2004, Pages 444-459

  Israeli, Aviad A ^a   Barkan, Rachel ^a  

^a BEN GURION UNIVERSITY OF THE NEGEV   (Israel)

Author keywords

Customer service management; Performance related pay; Service industries

Indexed keywords

EID: 8644261604     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230410564920     Document Type: Review

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