메뉴 건너뛰기




Volumn 93, Issue 10, 2018, Pages 1569-1575

Organizational factors contributing to incivility at an academic medical center and systems-based solutions: A qualitative study

Author keywords

[No Author keywords available]

Indexed keywords

HUMAN; INCIVILITY; MEDICAL SCHOOL; ONTARIO; ORGANIZATION AND MANAGEMENT; ORGANIZATIONAL CULTURE; PHYSICIAN; PREVENTION AND CONTROL; PSYCHOLOGY; QUALITATIVE RESEARCH; UNIVERSITY HOSPITAL;

EID: 85051757995     PISSN: 10402446     EISSN: 1938808X     Source Type: Journal    
DOI: 10.1097/ACM.0000000000002310     Document Type: Article
Times cited : (40)

References (42)
  • 1
    • 85050685450 scopus 로고    scopus 로고
    • Published February 27, Accessed May 29, 2018
    • Boyle T. Ontario doctors "distressed" over wave of bullying, infighting. https://www. thestar.com/life/health_wellness/2017/02/27/ ontario-doctors-distressed-over-wave-ofbullying-infighting.html. Published February 27, 2017. Accessed May 29, 2018.
    • (2017) Ontario Doctors "Distressed" over Wave of Bullying, Infighting
    • Boyle, T.1
  • 2
    • 85064132131 scopus 로고    scopus 로고
    • Toronto, Ontario, Canada: College of Physicians and Surgeons of Ontario
    • Physician Behaviour in the Professional Environment. Toronto, Ontario, Canada: College of Physicians and Surgeons of Ontario; 2007.
    • (2007) Physician Behaviour in the Professional Environment
  • 3
    • 84866041288 scopus 로고    scopus 로고
    • Toronto, Ontario, Canada: College of Physicians and Surgeons of Ontario
    • Guidebook for Managing Disruptive Physician Behaviour. Toronto, Ontario, Canada: College of Physicians and Surgeons of Ontario; 2008.
    • (2008) Guidebook for Managing Disruptive Physician Behaviour
  • 4
    • 0033163769 scopus 로고    scopus 로고
    • Tit for tat? the spiraling effect of incivility in the workplace
    • Andersson L, Pearson C. Tit for tat? The spiraling effect of incivility in the workplace. Acad Manage Rev. 1999;24:452-471.
    • (1999) Acad Manage Rev , vol.24 , pp. 452-471
    • Andersson, L.1    Pearson, C.2
  • 5
    • 84871672536 scopus 로고    scopus 로고
    • The price of incivility
    • Porath C, Pearson C. The price of incivility. Harv Bus Rev. 2013;91:114-121, 146.
    • (2013) Harv Bus Rev , vol.91 , pp. 114-121
    • Porath, C.1    Pearson, C.2
  • 6
    • 84900469239 scopus 로고    scopus 로고
    • Harassment and discrimination in medical training: A systematic review and metaanalysis
    • Fnais N, Soobiah C, Chen MH, et al. Harassment and discrimination in medical training: A systematic review and metaanalysis. Acad Med. 2014;89:817-827.
    • (2014) Acad Med , vol.89 , pp. 817-827
    • Fnais, N.1    Soobiah, C.2    Chen, M.H.3
  • 7
    • 84948652360 scopus 로고    scopus 로고
    • Sticks and stones: Investigating rude, dismissive and aggressive communication between doctors
    • Bradley V, Liddle S, Shaw R, et al. Sticks and stones: Investigating rude, dismissive and aggressive communication between doctors. Clin Med (Lond). 2015;15:541-545.
    • (2015) Clin Med (Lond) , vol.15 , pp. 541-545
    • Bradley, V.1    Liddle, S.2    Shaw, R.3
  • 8
    • 0003689113 scopus 로고
    • London, UK: Pan Books / MacMillan Press;
    • Flew A. A Dictionary of Philosophy. London, UK: Pan Books / MacMillan Press; 1979:134.
    • (1979) A Dictionary of Philosophy , pp. 134
    • Flew, A.1
  • 9
    • 84859557791 scopus 로고    scopus 로고
    • How the medical culture contributes to coworker-perpetrated harassment and abuse of family physicians
    • Miedema B, MacIntyre L, Tatemichi S, et al. How the medical culture contributes to coworker-perpetrated harassment and abuse of family physicians. Ann Fam Med. 2012;10:111-117.
    • (2012) Ann Fam Med , vol.10 , pp. 111-117
    • Miedema, B.1    MacIntyre, L.2    Tatemichi, S.3
  • 10
    • 84960446670 scopus 로고    scopus 로고
    • Do clinician disruptive behaviors make an unsafe environment for patients?
    • Dang D, Bae SH, Karlowicz KA, Kim MT. Do clinician disruptive behaviors make an unsafe environment for patients?. J Nurs Care Qual. 2016;31:115-123.
    • (2016) J Nurs Care Qual , vol.31 , pp. 115-123
    • Dang, D.1    Bae, S.H.2    Karlowicz, K.A.3    Kim, M.T.4
  • 11
  • 12
    • 72449207493 scopus 로고    scopus 로고
    • Single item measures of emotional exhaustion and depersonalization are useful for assessing burnout in medical professionals
    • West CP, Dyrbye LN, Sloan JA, Shanafelt TD. Single item measures of emotional exhaustion and depersonalization are useful for assessing burnout in medical professionals. J Gen Intern Med. 2009;24:1318-1321.
    • (2009) J Gen Intern Med , vol.24 , pp. 1318-1321
    • West, C.P.1    Dyrbye, L.N.2    Sloan, J.A.3    Shanafelt, T.D.4
  • 13
    • 85064128438 scopus 로고    scopus 로고
    • Rude doctors, rude nurses, rude patients
    • April 10. Accessed May 29, 2018
    • Klass P. Rude doctors, rude nurses, rude patients. NY Times. April 10, 2017. https:// www.nytimes.com/2017/04/10/well/family/ rude-doctors-rude-nurses-rude-patients. html. Accessed May 29, 2018.
    • (2017) NY Times
    • Klass, P.1
  • 14
    • 84969612623 scopus 로고    scopus 로고
    • Altering workplace attitudes for resident education (A.W.A.R.E.): Discovering solutions for medical resident bullying through literature review
    • Leisy HB, Ahmad M. Altering workplace attitudes for resident education (A.W.A.R.E.): Discovering solutions for medical resident bullying through literature review. BMC Med Educ. 2016;16:127.
    • (2016) BMC Med Educ , vol.16 , pp. 127
    • Leisy, H.B.1    Ahmad, M.2
  • 16
    • 84903771057 scopus 로고    scopus 로고
    • Feedback matters: The impact of an intervention by the dean on unprofessional faculty at one medical school
    • Dorsey JK, Roberts NK, Wold B. Feedback matters: The impact of an intervention by the dean on unprofessional faculty at one medical school. Acad Med. 2014;89:1032-1037.
    • (2014) Acad Med , vol.89 , pp. 1032-1037
    • Dorsey, J.K.1    Roberts, N.K.2    Wold, B.3
  • 17
    • 84880512970 scopus 로고    scopus 로고
    • Promoting professionalism via a videobased educational workshop for academic hospitalists and housestaff
    • Farnan JM, O'Leary KJ, Didwania A, et al. Promoting professionalism via a videobased educational workshop for academic hospitalists and housestaff. J Hosp Med. 2013;8:386-389.
    • (2013) J Hosp Med , vol.8 , pp. 386-389
    • Farnan, J.M.1    O'Leary, K.J.2    Didwania, A.3
  • 18
    • 84861825522 scopus 로고    scopus 로고
    • The development of an educational intervention to address workplace bullying: A pilot study
    • Chipps EM, McRury M. The development of an educational intervention to address workplace bullying: A pilot study. J Nurses Staff Dev. 2012;28:94-98.
    • (2012) J Nurses Staff Dev , vol.28 , pp. 94-98
    • Chipps, E.M.1    McRury, M.2
  • 19
    • 84906254484 scopus 로고    scopus 로고
    • Evaluating an educational intervention on lateral violence
    • Dahlby MA, Herrick LM. Evaluating an educational intervention on lateral violence. J Contin Educ Nurs. 2014;45:344-350.
    • (2014) J Contin Educ Nurs , vol.45 , pp. 344-350
    • Dahlby, M.A.1    Herrick, L.M.2
  • 20
    • 84966909678 scopus 로고    scopus 로고
    • Raising the level of awareness of nurse-to-nurse lateral violence in a critical access hospital
    • Embree JL, Bruner DA, White A. Raising the level of awareness of nurse-to-nurse lateral violence in a critical access hospital. Nurs Res Pract. 2013;2013:207306.
    • (2013) Nurs Res Pract , vol.2013 , pp. 207306
    • Embree, J.L.1    Bruner, D.A.2    White, A.3
  • 21
    • 80053003045 scopus 로고    scopus 로고
    • Evaluation of a workplace bullying cognitive rehearsal program in a hospital setting
    • Stagg SJ, Sheridan D, Jones RA, Speroni KG. Evaluation of a workplace bullying cognitive rehearsal program in a hospital setting. J Contin Educ Nurs. 2011;42:395-401.
    • (2011) J Contin Educ Nurs , vol.42 , pp. 395-401
    • Stagg, S.J.1    Sheridan, D.2    Jones, R.A.3    Speroni, K.G.4
  • 23
    • 33750505977 scopus 로고    scopus 로고
    • Using thematic analysis in psychology
    • Braun V, Clarke V. Using thematic analysis in psychology. Qual Res Psychol. 2006;3:77-101.
    • (2006) Qual Res Psychol , vol.3 , pp. 77-101
    • Braun, V.1    Clarke, V.2
  • 24
    • 84867954045 scopus 로고    scopus 로고
    • Grounded theory in medical education research: AMEE guide no. 70
    • Watling CJ, Lingard L. Grounded theory in medical education research: AMEE guide no. 70. Med Teach. 2012;34:850-861.
    • (2012) Med Teach , vol.34 , pp. 850-861
    • Watling, C.J.1    Lingard, L.2
  • 25
    • 85049139365 scopus 로고    scopus 로고
    • How much are canadian doctors paid?
    • January 23. Accessed May 29, 2018
    • Picard A. How much are Canadian doctors paid?. The Globe and Mail. January 23, 2013. https://www.theglobeandmail.com/ life/health-and-fitness/health/how-muchare-canadian-doctors-paid/article7750697. Accessed May 29, 2018.
    • (2013) The Globe and Mail
    • Picard, A.1
  • 28
    • 85064127091 scopus 로고    scopus 로고
    • University of Toronto. Department of Medicine. Accessed May 14, 2018.
    • University of Toronto. Department of Medicine. Faculty survey 2015. http://www. deptmedicine.utoronto.ca/faculty-survey. Accessed May 14, 2018.
    • (2015) Faculty Survey
  • 29
    • 0034195442 scopus 로고    scopus 로고
    • Determining validity in qualitative inquiry
    • Creswell J, Miller D. Determining validity in qualitative inquiry. Theory Pract. 2000;39(3):124-130.
    • (2000) Theory Pract , vol.39 , Issue.3 , pp. 124-130
    • Creswell, J.1    Miller, D.2
  • 31
    • 85009808199 scopus 로고    scopus 로고
    • Mistreatment of medical students in the third year may not be the problem
    • Slavin SJ, Chibnall JT. Mistreatment of medical students in the third year may not be the problem. Med Teach. 2017;39:891-893.
    • (2017) Med Teach , vol.39 , pp. 891-893
    • Slavin, S.J.1    Chibnall, J.T.2
  • 32
    • 84940435272 scopus 로고    scopus 로고
    • Catalysts of worker-to-worker violence and incivility in hospitals
    • Hamblin LE, Essenmacher L, Upfal MJ, et al. Catalysts of worker-to-worker violence and incivility in hospitals. J Clin Nurs. 2015;24:2458-2467.
    • (2015) J Clin Nurs , vol.24 , pp. 2458-2467
    • Hamblin, L.E.1    Essenmacher, L.2    Upfal, M.J.3
  • 33
    • 84943553948 scopus 로고    scopus 로고
    • Workplace incivility: A concept analysis
    • Vagharseyyedin SA. Workplace incivility: A concept analysis. Contemp Nurse. 2015;50:115-125.
    • (2015) Contemp Nurse , vol.50 , pp. 115-125
    • Vagharseyyedin, S.A.1
  • 34
    • 85006320212 scopus 로고    scopus 로고
    • The relationship between leadership style and nurse-to-nurse incivility: Turning the lens inward
    • Kaiser JA. The relationship between leadership style and nurse-to-nurse incivility: Turning the lens inward. J Nurs Manag. 2017;25:110-118.
    • (2017) J Nurs Manag , vol.25 , pp. 110-118
    • Kaiser, J.A.1
  • 35
    • 0037022219 scopus 로고    scopus 로고
    • Medical professionalism in the new millennium: A physician charter
    • American Board of Internal Medicine Foundation, American College of Physicians-American Society of Internal Medicine, and European Federation of Internal Medicine
    • American Board of Internal Medicine Foundation, American College of Physicians-American Society of Internal Medicine, and European Federation of Internal Medicine. Medical professionalism in the new millennium: A physician charter. Ann Intern Med. 2002;136:243-246.
    • (2002) Ann Intern Med , vol.136 , pp. 243-246
  • 36
    • 0034042560 scopus 로고    scopus 로고
    • Toward a normative definition of medical professionalism
    • Swick HM. Toward a normative definition of medical professionalism. Acad Med. 2000;75:612-616.
    • (2000) Acad Med , vol.75 , pp. 612-616
    • Swick, H.M.1
  • 37
    • 80255132938 scopus 로고    scopus 로고
    • Does one size fit all? Building a framework for medical professionalism
    • Ho MJ, Yu KH, Hirsh D, Huang TS, Yang PC. Does one size fit all? Building a framework for medical professionalism. Acad Med. 2011;86:1407-1414.
    • (2011) Acad Med , vol.86 , pp. 1407-1414
    • Ho, M.J.1    Yu, K.H.2    Hirsh, D.3    Huang, T.S.4    Yang, P.C.5
  • 38
    • 85021389280 scopus 로고    scopus 로고
    • Creating a framework for medical professionalism: An initial consensus statement from an Arab nation
    • Abdel-Razig S, Ibrahim H, Alameri H, et al. Creating a framework for medical professionalism: An initial consensus statement from an Arab nation. J Grad Med Educ. 2016;8:165-172.
    • (2016) J Grad Med Educ , vol.8 , pp. 165-172
    • Abdel-Razig, S.1    Ibrahim, H.2    Alameri, H.3
  • 39
    • 85009373781 scopus 로고    scopus 로고
    • The charter on professionalism for health care organizations
    • Egener BE, Mason DJ, McDonald WJ, et al. The charter on professionalism for health care organizations. Acad Med. 2017;92: 1091-1099.
    • (2017) Acad Med , vol.92 , pp. 1091-1099
    • Egener, B.E.1    Mason, D.J.2    McDonald, W.J.3
  • 40
    • 84954320857 scopus 로고    scopus 로고
    • Humanism, the hidden curriculum, and educational reform: A scoping review and thematic analysis
    • Martimianakis MA, Michalec B, Lam J, Cartmill C, Taylor JS, Hafferty FW. Humanism, the hidden curriculum, and educational reform: A scoping review and thematic analysis. Acad Med. 2015;90(11 suppl):S5-S13.
    • (2015) Acad Med , vol.90 , Issue.11 , pp. S5-S13
    • Martimianakis, M.A.1    Michalec, B.2    Lam, J.3    Cartmill, C.4    Taylor, J.S.5    Hafferty, F.W.6
  • 41
    • 84938886616 scopus 로고    scopus 로고
    • Vancouver, British Columbia, Canada: Institute for Intersectionality Research and Policy. Accessed May 29, 2018
    • Hankivsky O. Intersectionality 101. Vancouver, British Columbia, Canada: Institute for Intersectionality Research and Policy; 2014. http://vawforumcwr. ca/sites/default/files/attachments/ intersectionallity_101.pdf. Accessed May 29, 2018.
    • (2014) Intersectionality 101
    • Hankivsky, O.1
  • 42
    • 33947673928 scopus 로고    scopus 로고
    • When multiplication doesn't equal quick addition: Examining intersectionality as a research paradigm
    • Hancock A. When multiplication doesn't equal quick addition: Examining intersectionality as a research paradigm. Perspect Polit. 2007;5:63-79.
    • (2007) Perspect Polit , vol.5 , pp. 63-79
    • Hancock, A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.