Sticks and stones: Investigating rude, dismissive and aggressive communication between doctors

Clinical Medicine, Journal of the Royal College of Physicians of London

Volumn 15, Issue 6, 2015, Pages 541-545

  Bradley, Victoria ^a   Liddle, Samuel ^a   Shaw, Robert ^b   Savage, Emily ^c   Rabbitts, Roberta ^c   Trim, Corinne ^a   Lasoye, Tunji A ^a   Whitelaw, Benjamin C ^a  

^a KING'S COLLEGE HOSPITAL NHS FOUNDATION TRUST   (United Kingdom)

^b Oxford Deanery   (United Kingdom)

^c South West London Deanery ^*  (United Kingdom)

Author keywords

Communication; Incivility; Medical education; Rudeness

Indexed keywords

CARDIOLOGY; CONSULTATION; DOCTOR PATIENT RELATION; EMOTIONAL STRESS; GENERAL SURGERY; HUMAN; HUMAN EXPERIMENT; INFORMATION PROCESSING; NEUROSURGERY; PATIENT SAFETY; RADIOLOGY; SUBSTANCE ABUSE; TEACHING HOSPITAL; UNITED KINGDOM; WORKLOAD; AGGRESSION; DEFENSE MECHANISM; ENGLAND; FEMALE; HEALTH PERSONNEL ATTITUDE; HUMAN RELATION; INTERPERSONAL COMMUNICATION; MALE; ORGANIZATION; PHYSICIAN; PSYCHOLOGY; STATISTICS AND NUMERICAL DATA;

AGGRESSION; ATTITUDE OF HEALTH PERSONNEL; COMMUNICATION; ENGLAND; FEMALE; FOCUS GROUPS; HOSPITALS, TEACHING; HUMANS; INTERPERSONAL RELATIONS; MALE; NEGATIVISM; ORGANIZATIONAL CULTURE; PHYSICIANS;

EID: 84948652360     PISSN: 14702118     EISSN: 14734893     Source Type: Journal    
DOI: 10.7861/clinmedicine.15-6-541     Document Type: Article

References (20)

1. Carter M, Thompson N, Crampton P et al. Workplace bullying in the UK NHS: a questionnaire and interview study on prevalence, impact and barriers to reporting. BMJ Open 2013;3:e002628.
2. Burnes B, Pope R: Negative behaviours in the workplace: a study of two primary care trusts in the NHS. Int J Public Sect Manag 2007;20:285-303.
3. Pearson CM, Porath CL. On the nature, consequences and remedies of workplace incivility: No time for "nice"? Think again. Academy Manag Executive 2005;19:7-18.
4. Cortina LM, Magley VJ, Williams JH, Langhout RD. Incivility in the workplace: incidence and impact. J Occup Health Psychol 2001;6:64.
5. Kirkup B. Morecombe Bay Investigation Report. London: Stationary Office, 2015. Available online at www.gov.uk/government/uploads/ system/uploads/attachment-data/file/408480/47487-MBI- Accessible-v0.1.pdf [Accessed 21 September 2015].
6. Francis R. Mid-Staffordshire NHS Foundation Trust Public Enquiry. London: Stationary Office, 2013. Available online at www.midstaffspublicinquiry.com [Accessed 21 September 2015].
7. Quine L. Workplace bullying in junior doctors: questionnaire survey. BMJ 2002;324:878-9.
8. Quine L. Workplace bullying, psychological distress, and job satisfaction in junior doctors. Camb Q Healthc Ethics 2003;12:91-101.
9. Paice E, Aitken M, Houghton A, Firth-Cozens J. Bullying among doctors in training: cross sectional questionnaire survey. BMJ 2004;329:658-9.
10. Paice E, Smith D. Bullying of trainee doctors is a patient safety issue. Clin Teach 2009; 6:13-7.
11. Pearson CM, Andersson LM, Wegner JW. When workers flout convention: a study of workplace incivility. Hum Relat 2001;54:1387-419.
12. Crutcher RA, S zafran O, Woloschuk W, Chatur F, Hansen C. Family medicine graduates' perceptions of intimidation, harassment, and discrimination during residency training. BMC Med Educ 2011;11:88.
13. Dixon-Woods M, Baker R, Charles K et al. Culture and behaviour in the English National Health Service: overview of lessons from a large multimethod study. BMJ Qual Saf 2014;23:106-15.
14. Joint Commission. Sentinal Event Alert 40: behavours that undermine a culture of safety. Oakbrook Terrace, IL: Joint Commission, 2008.
15. West M, Dawson J, Admasachew L, Topakas A. NHS Staff management and health quality services. Available online at www.gov.uk/government/publications/nhs-staff-management-and-healthservice- quality [Accessed 21 September 2015].
16. Roberts NK, Dorsey JK, Wold B. Unprofessional behavior by specialty: A qualitative analysis of six years of student perceptions of medical school faculty. Med Teach 2014;36:621-5.
17. Rosenstein AH, O'Daniel M. A survey of the impact of disruptive behaviors and communication defects on patient safety. Jt Comm J Qual Patient Saf 2008;34:464-71.
18. Bushman BJ. Does venting anger feed or extinguish the flame? Catharsis, rumination, distraction, anger, and aggressive responding. Pers Soc Psychol Bull 2002;28:724-31.
19. Porath CL, Erez A. Does rudeness really matter? The effects of rudeness on task performance and helpfulness. Academy of Manag J 2007;50:1181-97.
20. Leape LL, Shore MF, Dienstag JL et al. A culture of respect, part 2: creating a culture of respect. Academic Med 2012;87:853-8.