Methodological proposal for process mining projects

International Journal of Business Process Integration and Management

Volumn 8, Issue 2, 2017, Pages 102-113

  Aguirre, Santiago ^a   Parra, Carlos ^a   Sepúlveda, Marcos ^b  

^a PONTIFICIA UNIVERSIDAD JAVERIANA   (Colombia)

^b PONTIFICIA UNIVERSIDAD CATÓLICA DE CHILE   (Chile)

Author keywords

BPM; Business process analysis; Methodology; Process mining; Process redesign

Indexed keywords

EID: 85045864586     PISSN: 17418763     EISSN: 17418771     Source Type: Journal    
DOI: 10.1504/IJBPIM.2017.083793     Document Type: Article

References (23)

1. Aguirre, S. and Parra, C. (2014) 'Metodología para la aplicación de minería de procesos', Proceedings Jornadas Chilenas de computación JCC2104, Talca, Chile.
2. Aguirre, S. and Rincón, N. (2015) 'Minería de Procesos: desarrollo, aplicaciones y factores críticos', Cuadernos de Administración, Vol. 28, No. 50, pp.137-157.
3. Aguirre, S., Parra, C. and Alvarado, J. (2013) 'Combination of process mining and simulation techniques for business process redesign: a methodological approach', Cudre-Mauroux, P., Ceravolo, P. and Gaevi, D. (Eds.): Data-Driven Process Discovery and Analysis, Second IFIP WG 2.6, 2.12 International Symposium (SIMPDA 2012), Lecture Notes in Business Information Processing, Vol. 162, Springer, Berlin, pp.24-43.
4. Bernd, S. (2015) 'Applying process mining techniques to process observer data using prom toolkit', SAP [online] http://scn.sap.com/community/bpm/blog/2013/08/20/applying -process-mining-techniques-to-process-observer-data-using-the-prom-toolkit (accessed 20 May 2015).
5. Bozkaya, M., Gabriels, J. and van der Werf, J. (2009) 'Process diagnostics: a method based on process mining', in Proceedings of the 2009 International Conference on Information, Process, and Knowledge Management, Cancún, México, pp.22-27.
6. De Weerdt, J., Schupp, A., Vanderloock, A. et al. (2013) 'Process mining for the multi-faceted analysis of business processes - a case study in a financial services organization', Computers in Industry, Vol. 64, No. 1, pp.57-67.
7. Dumas, M., van der Aalst, W.M.P. and Hofstede, A. (2005) Process-Aware Information Systems: Bridging People and Software through Process Technology, Willey, New Jersey.
8. Hsieh, J. and Wang, W. (2007) 'Explaining employees' extended use of complex information systems', European Journal of Information Systems, Vol. 16, No. 3, pp.216-227.
9. Jans, M., Van der Werf, J., Lybaert, N. and Vanhoof, K. (2011) 'A business process mining application for internal transaction fraud mitigation', Expert Systems with Applications, Vol. 38, pp.1351-1335.
10. Maruster, L. and van Beest, N. (2009) 'Redesigning business processes: a methodology based on simulation and process mining techniques', Knowledge and Information Systems, Vol. 21, No. 3, pp.267-297.
11. Rebuge, A. and Ferreira, D. (2012) 'Business process analysis in healthcare environments: a methodology based on process mining', Information Systems, Vol. 37, No. 2, pp.99-116.
12. Rozinat, A. (2012) Process Mining: Conformance and Extension, Doctoral dissertation, Echnische Universiteit Eindhoven, Eindhoven.
13. Tiwari, A., Turner, C. and Majeed, B. (2008) 'A review of business process mining: state-of-the-art and future trends', Business Process Management Journal, Vol. 14, No. 1, pp.5-22.
14. van der Aalst, W.M.P. (2011) Process Mining: Discovery, Conformance and Enhancement of Business Processes, Springer-Verlag, Heidelberg.
15. van der Aalst, W.M.P. (2015) 'Extracting event data from databases to unleash process mining', in Broke, J. and Schmiedel, T. (Eds.): BPM-Driving Innovation in a Digital World, Springer-Verlag, Heidelberg.
16. van der Aalst, W.M.P. and Weijters, A. (2004) 'Process mining: a research agenda', Computers in Industry, Vol. 53, No. 3, pp.231-244.
17. van der Aalst, W.M.P. et al. (2012a) 'Process mining manifesto', Daniel, F., Barkaoui, K. and Dustdar, S. (Eds.): BPM 2011 Workshops, Lecture Notes in Business Information Processing, Vol. 99, Springer, Berlin, pp.169-194.
18. van der Aalst, W.M.P., Adriansyah, A. and van Dongen, B. (2012b) 'Replaying history on process models for conformance checking and performance analysis', WIREs Data Mining and Knowledge Discovery, Vol. 2, No. 2, pp.182-192.
19. van der Aalst, W.M.P., Reijers, H., Weijters, A. et al. (2007) 'Business process mining: an industrial application', Information Systems, Vol. 32, No. 5, pp.713-732.
20. van der Heijden, T.H.C. (2012) Process Mining Project Methodology: Developing a General Approach to Apply Process Mining in Practice, MS thesis, Technische Universiteit Eindhoven, Eindhoven.
21. van Eck, M., Lu, Leemans, S. and van der Aalst, W.M.P. (2015) 'PM2: a process mining project methodology', in Zdravkovic, J., Kirikova, M. and Johannesen, P. (Eds.): International Conference on Advanced Information System Engineering (Caise 2015), Lecture Notes in Computer Science, Vol. 9097, Springer, Berlin, pp.297-313.
22. van Giessel, M. (2014) Process Mining in SAP R/3: A Method for Applying Process Mining to SAP R/3, Master's thesis, Technische Universiteit Eindhoven, Eindhoven.
23. Viola, N. et al. (2012) 'Functional analysis in systems engineering: methodology and applications', Systems Engineering - Practice and Theory, InTech, Rijeka.