Process Mining for the multi-faceted analysis of business processes - A case study in a financial services organization

Computers in Industry

Volumn 64, Issue 1, 2013, Pages 57-67

  De Weerdt, Jochen ^a   Schupp, Annelies ^a   Vanderloock, An ^a   Baesens, Bart ^a,b  

^a UNIVERSITY OF LEUVEN   (Belgium)

^b UNIVERSITY OF SOUTHAMPTON   (United Kingdom)

Author keywords

Event log analysis; Financial services industry; Process Mining; Real life application

Indexed keywords

BACK OFFICE; BUSINESS PROCESS; EVENT LOG ANALYSIS; FINANCIAL SERVICE; INSURANCE COMPANIES; METHODOLOGICAL FRAMEWORKS; PROCESS AWARENESS; PROCESS IMPROVEMENT; PROCESS MINING; PROCESS-ORIENTED; REAL-LIFE APPLICATIONS;

DATA STRUCTURES; INSURANCE; RESEARCH;

DATA MINING;

EID: 84870302283     PISSN: 01663615     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.compind.2012.09.010     Document Type: Article

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