Complexities of emergency communication: clinicians’ perceptions of communication challenges in a trilingual emergency department

Journal of Clinical Nursing

Volumn 26, Issue 21-22, 2017, Pages 3396-3407

  Pun, Jack K H ^a,b,c   Chan, Engle Angela ^a,b   Murray, Kristen A ^a,b   Slade, Diana ^a,b,c,d   Matthiessen, Christian M I M ^a,b  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^b The International Research Centre for Communication in Healthcare   (China)

^c UNIVERSITY OF OXFORD   (United Kingdom)

^d UNIVERSITY OF TECHNOLOGY SYDNEY   (Australia)

Author keywords

Chinese patients; clinician clinician communication; clinician patient communication; discourse analysis; emergency department; patient safety; spoken interactions; trilingual

Indexed keywords

ADULT; COMMUNICATION BARRIER; EMERGENCY; FEMALE; HONG KONG; HOSPITAL EMERGENCY SERVICE; HUMAN; HUMAN RELATION; INTERPERSONAL COMMUNICATION; LANGUAGE; MALE; MIDDLE AGED; NURSE; PHYSICIAN; PROFESSIONAL-PATIENT RELATIONSHIP; PSYCHOLOGY; QUALITATIVE RESEARCH; QUESTIONNAIRE;

ADULT; COMMUNICATION; COMMUNICATION BARRIERS; EMERGENCIES; EMERGENCY SERVICE, HOSPITAL; FEMALE; HONG KONG; HUMANS; INTERPERSONAL RELATIONS; LANGUAGE; MALE; MIDDLE AGED; NURSES; PHYSICIANS; PROFESSIONAL-PATIENT RELATIONS; QUALITATIVE RESEARCH; SURVEYS AND QUESTIONNAIRES;

EID: 85030843367     PISSN: 09621067     EISSN: 13652702     Source Type: Journal    
DOI: 10.1111/jocn.13699     Document Type: Article

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