Variation in communication loads on clinical staff in the emergency department

Annals of Emergency Medicine

Volumn 44, Issue 3, 2004, Pages 268-273

  Spencer, Rosemary ^a   Coiera, Enrico ^a   Logan, Pamela ^a  

^a UNIVERSITY OF NEW SOUTH WALES   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CONTROLLED STUDY; EMERGENCY WARD; HUMAN; INTERPERSONAL COMMUNICATION; MEDICAL STAFF; NURSE; PRIORITY JOURNAL; TELEPHONE;

COMMUNICATION; EMERGENCY SERVICE, HOSPITAL; HUMANS; INTERPROFESSIONAL RELATIONS; NURSE'S ROLE; NURSE-PATIENT RELATIONS; PHYSICIAN'S ROLE; PHYSICIAN-PATIENT RELATIONS; WORKLOAD;

EID: 4344562821     PISSN: 01960644     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.annemergmed.2004.04.006     Document Type: Article

References (10)

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2. Australian Health Ministers' Advisory Council. The Final Report of the Taskforce on Quality in Australian Health Care. 1996;Commonwealth Department of Health and Family Services, Canberra, Australia
3. Coiera E., Tombs V. Communication behaviours in a hospital setting: an observational study. BMJ. 316:1998;673-676
4. Coiera E., Jayasuriya R., Hardy J., et al. Communication loads on clinical staff in the emergency department. Med J Aust. 176:2002;415-418
5. Parker J., Coiera E. Improving clinical communication: a view from psychology. J Am Med Informatics Assoc. 7:2000;453-461
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8. Spencer R., Logan P., Coiera E. Communication Observation Method Manual. 2002;University of New South Wales, Sydney, New South Wales, Australia
9. Chisholm C., Dornfield A.M., Nelson D.R., et al. Work interrupted: a comparison of workplace interruptions in emergency departments and primary care offices. Ann Emerg Med. 38:2001;146-150
10. Patel V.L., Cytryn K.N., Shortliffe E.H., et al. The Collaborative Health Care Team: the role of individual and group expertise. Teach Learn Med. 12:2000;117-132