Technostress from a neurobiological perspective: System breakdown increases the stress hormone cortisol in computer users

Business and Information Systems Engineering

Volumn 4, Issue 2, 2012, Pages 61-69

  Riedl, René ^a   Kindermann, Harald ^b   Auinger, Andreas ^b   Javor, Andrija ^c  

^a JOHANNES KEPLER UNIVERSITY LINZ   (Austria)

^b UNIVERSITY OF APPLIED SCIENCES UPPER AUSTRIA   (Austria)

^c KEPLER UNIVERSITY HOSPITAL   (Austria)

Author keywords

Cortisol; Hormone; Hypothalamic Pituitary Adrenal (HPA) axis; Neurobiology; NeuroIS; Stressor; System breakdown; Technostress

Indexed keywords

EID: 85027955899     PISSN: None     EISSN: 18670202     Source Type: Journal    
DOI: 10.1007/s12599-012-0207-7     Document Type: Review

References (67)

1. Ayyagari R, Grover V, Purvis R (2011) Technostress: technological antecedents and implications. MIS Quarterly 35(4):831-858
2. Becker BJ (1988) Synthesizing standardized mean-change measures. British Journal of Mathematical and Statistical Psychology 41(2):257-278
3. Benbasat I, Dimoka A, Pavlou PA, Qiu L (2010) Incorporating social presence in the design of the anthropomorphic interface of recommendation agents: insights from an fMRI study. In: Proc 31st international conference on information systems, St. Louis, pp 1-22
4. Boucsein W (2009) Forty years of research on system response times - what did we learn from it. In: Schlick CM (ed) Methods and tools of industrial engineering and ergonomics. Springer, Berlin, pp 575-593
5. Brillhart PE (2004) Technostress in the workplace: managing stress in the electronic workplace. Journal of American Academy of Business 5(1):302-307
6. Brod C (1984) Technostress: the human cost of the computer revolution. Addison-Wesley, Reading
7. Brynjolfsson E (1996) The contribution of information technology to consumer welfare. Information Systems Research 7(3):281-300
8. Brynjolfsson E, Hitt LM(2000) Beyond computation: information technology, organizational transformation and business performance. Journal of Economic Perspectives 14(4):23-48
9. Byrne EA, Parasuraman R (1996) Psychophysiology and adaptive automation. Biological Psychology 42(3):249-268 (Pubitemid 26068931)
10. Cohen S, Kamarck T, Mermelstein R (1983) A global measure of perceived stress. Journal of Health and Social Behavior 24(4):385-396
11. Day A, Scott N, Kelloway EK (2010) Information and communication technology: implications for job stress and employee well-being. In: Perrewé P, Ganster D (eds) Research in occupational stress and well being, vol 8, pp 317-350
12. De Kloet RE, Joels M, Holsboer F (2005) Stress and the brain: from adaptation to disease. Nature Reviews Neuroscience 6(6):463-475 (Pubitemid 40769171)
13. Desmond JE, Glover GH (2002) Estimating sample size in functional MRI (fMRI) neuroimaging studies: statistical power analyses. Journal of Neuroscience Methods 118(2):115-128 (Pubitemid 36151632)
14. Dickerson SS, Kemeny ME (2004) Acute stressors and cortisol responses: a theoretical integration and synthesis of laboratory research. Psychological Bulletin 130(3):355-391 (Pubitemid 38614661)
15. Dimoka A (2010) What does the brain tell us about trust and distrust? Evidence from a functional neuroimaging study. MIS Quarterly 34(2):373-396
16. Dimoka A, Banker RD, Benbasat I, Davis FD, Dennis AR, Gefen D, Gupta A, Ischebeck A, Kenning P, Müller-Putz G, Pavlou PA, Riedl R, vom Brocke J, Weber B (2012) On the use of neurophysiological tools in IS research: developing a research agenda for NeuroIS. MIS Quarterly, in press. http://www.misq.org/ forthcoming/
17. Dimoka A, Davis FD (2008) Where does TAM reside in the brain? The neural mechanisms underlying technology adoption. In: Proc 29th international conference on information systems, Paris, pp 1-18
18. Foley P, Kirschbaum C (2010) Human hypothalamus-pituitary-adrenal axis responses to acute psychosocial stress in laboratory settings. Neuroscience and Biobehavioral Reviews 35(1):91-96
19. Gao Y, Barreto A, Zhai J, Rishe N (2007) Digital filtering of pupil diameter variations for the detection of stress in computer users. In: Proc 11th world multi-conference on systemics, cybernetics and informatics, Orlando, pp 30-35
20. Gartner Group (2008) Gartner says more than 1 billion PCs in use worldwide and headed to 2 billion units by 2014. http://www. gartner.com/it/page.jsp?id=703807. Accessed 2011-04-21
21. Hancock PA, Szalma JL (2008) Stress and neuroergonomics. In: Parasuraman R, Rizzo M (eds) Neuroergonomics: the brain at work. Oxford University, New York, pp 195-206
22. Het S, Ramlow G, Wolf OT (2005) A metaanalytic review of the effects of acute cortisol administration on human memory. Psychoneuroendocrinology 30(8):771-784 (Pubitemid 40775744)
23. Hudiburg RA (1989) Psychology of computer user: XVII. The computer technology hassles scale: revision, reliability, and some correlates. Psychological Reports 65(3):1387-1394
24. Hudiburg RA (1995) Psychology of computer user: XXXIV. The computer technology hassles scale: subscales, norms, and reliability. Psychological Reports 77(3):779-782
25. Hudiburg RA, Necessary JR (1996) Coping with computer-stress. Journal of Educational Computing Research 15(2):113-124
26. Hung WH, Chang LM, Lin CH (2011) Managing the risk of overusing mobile phones in the working environment: a study of ubiquitous technostress. In: Proc 15th pacific Asia conference on information systems, Brisbane, pp 1-12
27. Huston TL, Galletta DF, Huston JL (1993) The effects of computer monitoring on employee performance and stress: results of two experimental studies. In: Proc 26th annual Hawaii international conference on systems sciences, Maui, Hawaii, pp 568-574
28. Internet World Stats (2010) Internet usage statistics: the Internet big picture. http://www.internetworldstats.com/stats. htm. Accessed 2011-04-21
29. Keeney RL (1999) The value of Internet commerce to the customer. Management Science 45(4):533-542
30. Kolb B, Whishaw IQ (2009) Fundamentals of human neuropsychology, 6th edn. Worth, New York
31. Korunka C, Huemer KH, Litschauer B, Karetta B, Kafka-Lützow A (1996) Workingwith new technologies: hormone excretion as an indicator for sustained arousal: a pilot study. Biological Psychology 42(3):439-452 (Pubitemid 26068942)
32. Lazarus RS (1993) From psychological stress to the emotions: a history of changing outlooks. Annual Review of Psychology 44(1):1-21
33. Lazarus RS, Folkman S (1984) Stress, appraisal, and coping. Springer, New York
34. Lieberman MD, Berkman ET, Wager TD (2009) Correlations in social neuroscience aren't voodoo. Perspectives on Psychological Science 4(3):299-307
35. Loos P, Riedl R, Müller-Putz GR, vom Brocke J, Davis FD, Banker RD, Léger PM (2010) NeuroIS: neuroscientific approaches in the investigation and development of information systems. Business & Information Systems Engineering 2(6):395-401
36. McEwen BS (2006) Protective and damaging effects of stress mediators: central role of the brain. Dialogues in Clinical Neuroscience 8(4):367-381 (Pubitemid 46102239)
37. Melamed S, Ugarten U, Shirom A, Kahana L, Lerman Y, Froom P (1999) Chronic burnout, somatic arousal and elevated salivary cortisol levels. Journal of Psychosomatic Research 46(6):591-598 (Pubitemid 29342453)
38. Nater UM, Okere U, Stallkamp R, Moor C, Ehlert U, Kliegel M (2006) Psychosocial stress enhances time-based prospective memory in healthy young men. Neurobiology of Learning and Memory 86(3):344-348 (Pubitemid 44436973)
39. Parasuraman R, Rizzo M (2008) Neuroergonomics: the brain at work. Oxford University, New York
40. Picard RW (1997) Affective computing. MIT, Cambridge
41. Picard RW (2003) Affective computing: challenges. International Journal of Human-Computer Studies 59(1-2):55-64
42. Ragu-Nathan TS, Tarafdar M, Ragu-Nathan BS, Tu Q (2008) The consequences of technostress for end users in organizations: conceptual development and empirical validation. Information Systems Research 19(4):417-433
43. Reuter M (2002) Impact of cortisol on emotions under stress and nonstress conditions: a pharmacopsychological approach. Neuropsychobiology 46(1):41-48 (Pubitemid 35002317)
44. Riedl R, Hubert M, Kenning P (2010a) Are there neural gender differences in online trust? An fMRI study on the perceived trustworthiness of eBay offers. MIS Quarterly 34(2):397-428
45. Riedl R, Banker RD, Benbasat I, Davis FD, Dennis AR, Dimoka A, Gefen D, Gupta A, Ischebeck A, Kenning P, Müller-Putz G, Pavlou PA, StraubDW, vomBrocke J, Weber B (2010b) On the foundations of NeuroIS: reflections on the Gmunden Retreat 2009. Communications of the AIS 27(1):243-264
46. Riedl R,Mohr P, Kenning P, Davis FD, Heekeren H (2011) Trusting humans and avatars: behavioral and neural evidence. In: Proc 32nd international conference on information systems, Shanghai, pp 1-23
47. Schultheiss OC, Stanton SJ (2009) Assessment of salivary hormones. In: Harmon-Jones E, Beer JS (eds) Methods in social neuroscience, Guilford, New York, pp 17-44
48. Selye H (1946) The general adaptation syndrome and the diseases of adaptation. Journal of Clinical Endocrinology & Metabolism 6(2):117-230
49. Society for Neuroscience (2008) Brain facts: a primer on the brain and nervous system. http://www.sfn.org/skins/main/pdf/brainfacts/2008/brain-facts. pdf. Accessed 2011-02-21
50. Takahashi T (2005) Social memory, social stress, and economic behaviors. Brain Research Bulletin 67(5):398-402 (Pubitemid 41416755)
51. Takahashi T, Ikeda K, Ishikawa M, Kitamura N, Tsukasaki T, Nakama D, Kameda T (2005) Anxiety, reactivity, and social stress-induced cortisol elevations in humans. Neuroendocrinology Letters 26(4):351-354 (Pubitemid 41518776)
52. Tarafdar M, Tu Q, Ragu-Nathan BS, Ragu-Nathan TS (2007) The impact of technostress on role stress and productivity. Journal of Management Information Systems 24(1):301-328
53. Tarafdar M, Tu Q, Ragu-Nathan TS (2010) Impact of technostress on end-user satisfaction and performance. Journal of Management Information Systems 27(3):303-334
54. Tarafdar M, Pullins E, Ragu-Nathan TS (2011a) Examining impacts of technostress on the professional salesperson's performance. In: Proc 17th Americas conference on information systems, Detroit, pp 1-13
55. Tarafdar M, Tu Q, Ragu-Nathan TS, Ragu-Nathan BS (2011b) Crossing to the dark side: examining creators, outcomes, and inhibitors of technostress. Communications of the ACM 54(9):113-120
56. Trimmel M, Meixner-Pendleton M, Haring S (2003) Stress response caused by system response time when searching for information on the Internet. Human Factors 45(4):615-621 (Pubitemid 38280611)
57. Tsigos C, Chrousos GP (2002) Hypothalamicpituitary-adrenal axis, neuroendocrine factors and stress. Journal of Psychosomatic Research 53(4):865-871 (Pubitemid 35282615)
58. Tu Q,Wang K, Shu Q (2005) Computer-related technostress in China. Communications of the ACM 48(4):77-81 (Pubitemid 40475973)
59. Turner JA, Karasek RA (1984) Software ergonomics: effects of computer application design parameters on operator task performance and health. Ergonomics 27(6):663-690 (Pubitemid 14070502)
60. Van Eck M, Berkhof H, Nicolson N, Sulon J (1996) The effects of perceived stress, traits, mood states, and stressful daily events on salivary cortisol. Psychosomatic Medicine 58(5):447-458 (Pubitemid 26349891)
61. Vedhara K, Hyde J, Gilchrist ID, Tytherleigh M, Plummer S (2000) Acute stress, memory, attention and cortisol. Psychoneuroendocrinology 25(6):535-549 (Pubitemid 30407307)
62. Vedhara K, Miles J, Bennett P, Plummer S, Tallon D, Brooks E, Gale L, Munnoch K, Schreiber-Kounine C, Fowler C, Lightman S, Sammon A, Rayter Z, Farndon J (2003) An investigation into the relationship between salivary cortisol, stress, anxiety and depression. Biological Psychology 62(2):89-96 (Pubitemid 36170281)
63. Walker BR (2007) Glucocorticoids and cardiovascular disease. European Journal of Endocrinology 157(5):545-559 (Pubitemid 350187371)
64. Wang K, Shu Q, Tu Q (2008) Technostress under different organizational environments: an empirical investigation. Computers in Human Behavior 24(6):3002-3013
65. Wastell DG, Newman M (1996) Stress, control and computer system design: a psychophysiological field study. Behaviour & Information Technology 15(3):183-192 (Pubitemid 126576175)
66. Weil MM, Rosen LD (1997) Technostress: coping with technology @work @home @play. Wiley, New York
67. Zhai J, Barreto A, Chin C, Li C (2005) User stress detection in human-computer interactions. Biomedical Sciences Instrumentation 41(2):277-286