Managing the risk of overusing mobile phones in the working environment: A study of ubiquitous technostress

PACIS 2011 - 15th Pacific Asia Conference on Information Systems: Quality Research in Pacific

Volumn , Issue , 2011, Pages

  Hung, Wei Hsi ^a   Chang, Li Min ^a   Lin, Chien Hung ^a  

^a NATIONAL CHUNG CHENG UNIVERSITY   (Taiwan)

Author keywords

Job stress; Mobile technology; Productivity; Transaction based model; Ubiquitous technostress

Indexed keywords

EMPIRICAL RESULTS; JOB CONTROL; MOBILE TECHNOLOGY; NEGATIVE IMPACTS; POSITIVE EFFECTS; STRESS MANAGEMENT; TECHNOSTRESS; WORKING ENVIRONMENT;

INFORMATION SYSTEMS; MOBILE DEVICES; MOBILE PHONES; PERSONNEL TRAINING; PRODUCTIVITY; SURVEYS; TECHNOLOGY; TELEPHONE SETS;

HUMAN RESOURCE MANAGEMENT;

EID: 84862972529     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (41)

1. Beehr, T.A. and Newman, J.E. (1978). Job stress, employee health, and organizational effectiveness: A facet analysis, model and literature review. Personnel Psychology, 31 (4), 665-699.
2. Brillhart, P.E. (2004). Technostress in the workplace managing stress in the electronic workplace. Journal of American Academy of Business, 5 (1/2), 302-307.
3. Brod, C. (1984). Technostress: The Human Cost of the Computer Revolution. MA: Addison-Wesley.
4. Cambre, M.A. and Cook, D.L. (1985). Computer anxiety: Definitions, measurement, and correlates. Journal of Educational Computing Research, 1 (1), 37-54.
5. Cheng, Y., Luh, W.M. and Guo, Y.L. (2003). Reliability and validity of the Chinese version of the job content questionnaire in Taiwanese workers. International Journal of Behavioral Medicine, 10 (1), 15- 30. (Pubitemid 36373780)
6. Cooper, C.L., Dewe, P.J. and O'Driscoll, M.P. (2001). Organizational stress: A review and critique of theory, research, and applications. Thousand Oaks, CA: Sage.
7. Cox, T., Griffiths, A. and Rial-Gonzalez, E. (2000). Work-related Stress. Luxembourg: Office for Official Publications of the European Communities, (92-828-9255-7).
8. Davis, A. and Gibson, L. (1994). Designing employee welfare provision. Personnel Review, 23 (7), 33- 45.
9. Desai, M.S. and Richards, T.C. (1998). Computer anxiety, training and education: A meta analysis. Journal of Information Systems Education, 9 (1-2), 49-54.
10. Duxbury, L.E., Higgins, C.A. and Thomas, D.R. (1996). Work and family environments and the adoption of computer-supported supplemental work-at-home. Journal of Vocational Behavior, 49 (1), 1-23. (Pubitemid 126160384)
11. Duxbury, L.E., Thomas, J., Towers, I. and Higgins, C. (2005). How Technology has Redefined the Workday. Ottawa: Report prepared for Industry Canada.
12. Dwyer, D.J. and Ganster, D.C. (1991). The effects of job demands and control on employee attendance and satisfaction. Journal of Organizational Behavior, 12 (7), 595-608.
13. Farnham, A. (1991). Who beats stress best-and how. Fortune, October, 7, 71-86.
14. Fenlason, L. and Beehr, T. (1994). Social support and occupational stress: Effects of talking to others. Journal of Organizational Behavior, 15 (2), 157-175.
15. Garofalakis, J. and Stefanis, V. (2007). Using RSS feeds for effective mobile web browsing. Universal Access in the Information Society, 6(3), 249-257. (Pubitemid 47617378)
16. Gefen, D., Straub, D.W. and Boudreau, M.C. (2000). Structural equation modeling and regression: Guideline for research practice. Communications of the Association for Information Systems, 4 (7), 1-70.
17. Godbey, K.L. and Courage, M.M. (1994). Stress-management program: Intervention in nursing student performance anxiety. Archives of Psychiatric Nursing, 8 (3), 190-199.
18. Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E. and Tatham, R.L. (2006). Multivariate Data Analysis, 6th Edition. New Jersey: Prentice Hall.
19. Harrington, K.V., Elroy, J.C. and Morrow, P.C. (1990). Computer anxiety and computer-based training: a laboratory experiment. Educational Computing Research, 6 (3), 343-358.
20. Jackson, S. and Schuler, R. (1985). A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work settings. Organizational Behavior and Human Decision Processes, 36 (1), 16- 78.
21. Jimmieson, N. and Terry, D. (1998). The role of informational control in the stress strain relationship. Proceedings of 13th Annual Conference of the Society for Industrial and Organizational Psychology. Dallas Texas.
22. Kahn, R.L., Wolfe, D.M., Quinn, R., Snoek, J.D. and Rosenthal, R.A. (1964). Organizational Stress. New York: Wiley.
23. Karasek, R. (1979). Job demands, job decision latitude and mental strain: implications for job redesign. Administrative Science Quarterly, 24 (2), 285-308.
24. Keijsers, G., Schaufeli, W., Le Blanc, P., Zwerts, C. and Miranda, D. (1995). Performance and burnout in intensive care units. Work and Stress, 9 (4), 513-527. (Pubitemid 26105798)
25. Lazarus, R.S. and Folkman, S. (1984). Stress, Appraisal, and Coping. New York: Springer Publishing Company.
26. Liang, T.P. and Wei, C.P. (2004). Introduction to the special issue: A framework for mobile commerce applications, International Journal of Electronic Commerce, 8 (3), 7-17.
27. Macaulay, M. (2003). The effects of web-assisted learning on students' anxiety. Journal of Educational Computing Research, 28 (3), 221-230. (Pubitemid 37104733)
28. McGrath, J.E. (1976). Stress and behavior in organizations. In M. D. Dunnette (Ed.), Handbook of Industrial and Organizational Psychology, Chicago: Rand-McNally, 1351-1395.
29. Middleton, C.A. and Cukier, W. (2006). Is mobile email functional or dysfunctional? Two perspectives on mobile email usage. European Journal of Information Systems, 15 (3), 252-260. (Pubitemid 44146923)
30. Parker, D.F. and Decotiis, T.A. (1983). Organizational determinants of job stress. Organizational Behavior and Human Performance, 32 (2), 160-177.
31. Presno, C. (1998). Taking the byte out of Internet anxiety: Instructional techniques that reduce computer internet anxiety in the classroom. Journal of Educational Computing Research, 18 (2), 147-161. (Pubitemid 128187598)
32. Ragu-Nathan, T.S., Tarafdar, M. and Ragu-Nathan, B.S. (2008). The consequences of technostress for end users in organizations: conceptual development and empirical validation. Information Systems Research, 19 (4), 417- 433.
33. Segars, A. H. and Grover, V. (1993). Re-Examining perceived ease of use and usefulness: A confirmatory factor analysis. MIS Quarterly, 17 (4), 517-525.
34. Siegel, I. H. (1986). Productivity Measurement in Organizations: Private Firms and Public Agencies, Pergamon Press, New York.
35. Tarafdar, M., Tu, Q., Ragu-Nathan, B. and Ragu-Nathan, T.S. (2007). The impact of technostress on role stress and productivity. Journal of Management Information Systems, 24 (1), 301-328.
36. Tennant, C. (2001). Work-related stress and depressive disorders. Journal of Psychosomatic Research, 51 (5), 697- 704. (Pubitemid 34007450)
37. Torkzadeh, G. and Doll, W.J. (1999). The development of a tool for measuring the perceived impact of information technology on work. The International Journal of Management Science, 27(3), 327- 339.
38. Weil, M.M. and Rosen, L.D. (1997). Technostress: Coping with technology @WORK @HOME @PLAY. New York: John Wiley & Sons.
39. Wheeler, H. and Riding, R. (1994). Occupational stress in general nurses and midwives. British Journal of Nursing, 3 (10), 527-534.
40. Wikipedia. (2010). Nomophobia. http://en.wikipedia.org/wiki/Nomophobia. (Accessed on May 16, 2010).
41. Yu, J.C., Kuo, L.H., Chen, L.M., Yang, H.J., Yang, H.H. and Hu, W.C. (2009). Assessing and managing mobile technostress. WSEAS Transactions on Communication, 4 (8), 416-425.