메뉴 건너뛰기




Volumn 15, Issue 2-3, 2004, Pages 199-216

Crisis communication and recovery for the tourism industry: Lessons from the 2001 foot and mouth disease outbreak in the United Kingdom

Author keywords

Communication; Crisis; Disaster; Foot and mouth; Tourism; United Kingdom

Indexed keywords


EID: 85023729047     PISSN: 10548408     EISSN: None     Source Type: Journal    
DOI: 10.1300/J073v15n02_11     Document Type: Article
Times cited : (92)

References (36)
  • 2
    • 84986103655 scopus 로고    scopus 로고
    • Crisis management: Public relations
    • Ashcroft, R. (1997). Crisis management: Public relations. Journal of Managerial Psychology, 12 (5): 325-332.
    • (1997) Journal of Managerial Psychology , vol.12 , Issue.5 , pp. 325-332
    • Ashcroft, R.1
  • 3
    • 38349152048 scopus 로고
    • Preparing the marketing manager for crisis: The use and application of new strategic tools
    • Barton, L. (1994). Preparing the marketing manager for crisis: The use and application of new strategic tools. Marketing Intelligence and Planning, 12 (11): 41-46.
    • (1994) Marketing Intelligence and Planning , vol.12 , Issue.11 , pp. 41-46
    • Barton, L.1
  • 4
    • 0034789043 scopus 로고    scopus 로고
    • Horseback tourism in Victoria, Australia: Cooperative, proactive crisis management
    • Beeton, S. (2001). Horseback tourism in Victoria, Australia: Cooperative, proactive crisis management. Current Issues in Tourism, 4 (5): 422-439.
    • (2001) Current Issues in Tourism , vol.4 , Issue.5 , pp. 422-439
    • Beeton, S.1
  • 5
    • 3042721822 scopus 로고    scopus 로고
    • We have a problem… call the press!
    • crisis management plan
    • Berry, S. (1999). We have a problem… call the press! (crisis management plan). Public Management, 81 (4): 4-15.
    • (1999) Public Management , vol.81 , Issue.4 , pp. 4-15
    • Berry, S.1
  • 6
    • 85023685490 scopus 로고    scopus 로고
    • Brussels: British Tourist Authority
    • British Tourist Authority (BTA). (2001a). MEMO. Brussels: British Tourist Authority.
    • (2001) MEMO
  • 7
    • 17244362893 scopus 로고    scopus 로고
    • London (online)., Accessed 02 January 2002
    • British Tourist Authority (BTA). (2001b). BTA corporate information. London (online). (Accessed 02 January 2002).
    • (2001) BTA Corporate Information
  • 8
    • 0242353605 scopus 로고    scopus 로고
    • London (online) (Accessed 28 April 2002
    • British Tourist Authority (BTA). (2002). Media releases. London (online) (Accessed 28 April 2002).
    • (2002) Media releases
    • Authority, B.T.1
  • 9
    • 0032325568 scopus 로고    scopus 로고
    • A strategic approach to managing a crisis
    • Burnett, J. (1998). A strategic approach to managing a crisis. Public Relations Review, 24 (4): 475-488.
    • (1998) Public Relations Review , vol.24 , Issue.4 , pp. 475-488
    • Burnett, J.1
  • 10
    • 0003801684 scopus 로고    scopus 로고
    • Ongoing Crisis Communication: Planning
    • Thousand Oaks, CA: Sage
    • Coombs, T. (1999). Ongoing Crisis Communication: Planning, Managing and Responding. Thousand Oaks, CA: Sage.
    • (1999) Managing and Responding
    • Coombs, T.1
  • 11
    • 0346481710 scopus 로고    scopus 로고
    • Foot and mouth: The lessons we must learn. Tourism: Journal of the Tourism Society
    • Cotton, B. (2001). Foot and mouth: The lessons we must learn. Tourism: Journal of the Tourism Society, Autumn, 110: 5.
    • (2001) Autumn , vol.110 , pp. 5
    • Cotton, B.1
  • 12
    • 0347742282 scopus 로고    scopus 로고
    • Crisis management in international business: A case situation in decision making concerning trade with Russia
    • Darling, J., Hannu, O.Raimo, N. (1996). Crisis management in international business: A case situation in decision making concerning trade with Russia. The Finnish Journal of Business Economics, Vol. 4, np.
    • (1996) The Finnish Journal of Business Economics , vol.4
    • Darling, J.1    Hannu, O.2    Raimo, N.3
  • 13
    • 18944366459 scopus 로고    scopus 로고
    • LondononlineAccessed 02 January 2002
    • Department of Culture, Media and Sport (DCMS). (2001). Press releases. London (online). (Accessed 02 January 2002).
    • (2001) Press Releases
  • 14
    • 85023670806 scopus 로고    scopus 로고
    • Press briefing. London: ETC
    • English Tourism Council (ETC). (2001a). Press briefing. London: ETC, 25th July.
    • (2001) 25Th July
  • 15
    • 85023724610 scopus 로고    scopus 로고
    • London (online). (Accessed 02 January 2002)
    • English Tourism Council (ETC). (2001b). NewsETCetra. London (online). (Accessed 02 January 2002)
    • (2001) Newsetcetra
  • 16
    • 84917154311 scopus 로고    scopus 로고
    • London (online).(accessed 21 December 2001)
    • English Tourism Council (ETC). (2001c). English Tourism Council. London (online).(accessed 21 December 2001)
    • (2001) English Tourism Council
  • 17
    • 0035163819 scopus 로고    scopus 로고
    • Towards aframework for tourism disaster management
    • Faulkner, B. (2001). Towards a framework for tourism disaster management. Tourism Management, 22 (2): 135-147.
    • (2001) Tourism Management , vol.22 , Issue.2 , pp. 135-147
    • Faulkner, B.1
  • 18
    • 0035009137 scopus 로고    scopus 로고
    • Katherine, washed out one day, back on track the next: A post mortem of a tourism disaster
    • Faulkner, B.Vikulov, S. (2001). Katherine, washed out one day, back on track the next: A post mortem of a tourism disaster. Tourism Management, 22 (4): 331-344.
    • (2001) Tourism Management , vol.22 , Issue.4 , pp. 331-344
    • Faulkner, B.1    Vikulov, S.2
  • 21
    • 17244372717 scopus 로고    scopus 로고
    • Tourism management and the Southeast Asian economic anden- vironmental crisis: A Singapore perspective
    • Henderson, J. (1999). Tourism management and the Southeast Asian economic anden- vironmental crisis: A Singapore perspective. Managing Leisure, 4: 107-120.
    • (1999) Managing Leisure , vol.4 , pp. 107-120
    • Henderson, J.1
  • 23
    • 84878951302 scopus 로고    scopus 로고
    • Crisis: When does a molehill become a mountain?
    • Keown-McMullan, J. (1997). Crisis: When does a molehill become a mountain? Disaster Prevention and Management, 6 (1): 4-10.
    • (1997) Disaster Prevention and Management , vol.6 , Issue.1 , pp. 4-10
    • Keown-Mcmullan, J.1
  • 24
    • 0347742288 scopus 로고    scopus 로고
    • Critical issue for business area impact analysis in business crisis management: Analytical capability
    • Lee, Y.Harrald, J. (1999). Critical issue for business area impact analysis in business crisis management: Analytical capability. Disaster Prevention and Management, 8 (3): 184-189.
    • (1999) Disaster Prevention and Management , vol.8 , Issue.3 , pp. 184-189
    • Lee, Y.1    Harrald, J.2
  • 25
    • 0032325515 scopus 로고    scopus 로고
    • Crisis communication plans: Poor predictors of excellent crisis public relations
    • Marra, F. (1998). Crisis communication plans: Poor predictors of excellent crisis public relations. Public Relations Review, 24 (4): 461-474.
    • (1998) Public Relations Review , vol.24 , Issue.4 , pp. 461-474
    • Marra, F.1
  • 30
    • 84970870347 scopus 로고
    • Paradox management for crisis avoidance
    • Richardson, B. (1995). Paradox management for crisis avoidance. Management Decision, 33 (1): 5-18.
    • (1995) Management Decision , vol.33 , Issue.1 , pp. 5-18
    • Richardson, B.1
  • 31
  • 34
    • 84986104439 scopus 로고    scopus 로고
    • Media Relations: Powerful Tools for Achieving Service Quality
    • Williams, D.Olaniram, B. (1998). Media Relations: Powerful Tools for Achieving Service Quality. Managing Service Quality, 9 (4): 246-256.
    • (1998) Managing Service Quality , vol.9 , Issue.4 , pp. 246-256
    • Williams, D.1    Olaniram, B.2
  • 35
    • 84917274166 scopus 로고    scopus 로고
    • Crisis, what crisis? An examination of the foot and mouth outbreak in Eastbourne, UK
    • School of Service Management, University of Brighton
    • Wright, R. (2002). Crisis, what crisis? An examination of the foot and mouth outbreak in Eastbourne, UK. Unpublished BA Honours Dissertation. School of Service Management, University of Brighton.
    • (2002) Unpublished BA Honours Dissertation
    • Wright, R.1
  • 36
    • 17244379502 scopus 로고
    • Crisis communication: Managing the mass media
    • Zerman, D. (1995). Crisis communication: Managing the mass media. Information and Computer Security, 3 (5): 25-28.
    • (1995) Information and Computer Security , vol.3 , Issue.5 , pp. 25-28
    • Zerman, D.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.