Smart governance to mediate human expectations and systems context interactions

Advances in the Human Side of Service Engineering

Volumn , Issue , 2012, Pages 319-328

  Piciocchi, P ^a   Spohrer, J ^b   Bassano, C ^c   Giuiusa, A ^d  

^a UNIVERSITY OF SALERNO   (Italy)

^b IBM ALMADEN RESEARCH CENTER   (United States)

^c UNIVERSITY OF NAPLES PARTHENOPE   (Italy)

^d UNIVERSITY OF ROME TOR VERGATA   (Italy)

Author keywords

Governance; Governmentality; Human side of Governance; Service Systems based view (SESYbv); Smart Mechanisms of Governance

Indexed keywords

EID: 85021695952     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1201/b12315     Document Type: Chapter

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