Integrated management systems -interpretations, results, opportunities

TQM Journal

Volumn 29, Issue 3, 2017, Pages 528-542

  Dahlin, Gunnar ^a   Isaksson, Raine ^a  

^a UPPSALA UNIVERSITY   (Sweden)

Author keywords

Inside out; Integrated management systems; Outside in; Process; Process management; Stakeholder

Indexed keywords

CUSTOMER SATISFACTION; INDUSTRIAL HYGIENE; INTEGRATION; PROCESSING;

DESIGN/METHODOLOGY/APPROACH; INSIDE-OUT; INTEGRATED MANAGEMENT SYSTEMS; MANAGEMENT STANDARDS; OCCUPATIONAL HEALTH AND SAFETY; OPERATIONAL BENEFITS; PROCESS MANAGEMENT; STAKEHOLDER;

INTEGRATED CONTROL;

EID: 85016432988     PISSN: 17542731     EISSN: None     Source Type: Journal    
DOI: 10.1108/TQM-01-2016-0004     Document Type: Review

References (110)

1. Abad, J., Dalmau, I. and Vilajosana, J. (2014), "Taxonomic proposal for integration levels of management systems based on empirical evidence and derived corporate benefits", Journal of Cleaner Production, Vol. 78, September, pp. 164-173.
2. Abrahamsson, S., Hansson, J. and Isaksson, R. (2010), "Integrated management systems -advantages, problems and possibilities", in Martin, J. (Ed.), Proceedings of the International Conference -Quality and Service Sciences, 13th Toulon-Verona Conference Coimbra, Portugal, September 2-4, Toulon University, pp. 1-12, available at: Www.diva-portal.org/smash/get/diva2: 391834/FULLTEXT01.pdf (accessed November 26, 2015).
3. Abrahamsson, S., Hansson, J. and Isaksson, R. (2011), "Integrated management systems -testing a model for integration", in Martin, J. and Baccarani, C. (Eds), Proceedings of the International Conference -Quality and Service Sciences, 14th Toulon-Verona Conference, Alicante, Spain, September 1-3, University of Alicante and University of Oviedo, pp. 22-35, available at: Www.diva-portal.org/smash/get/diva2: 477005/FULLTEXT02.pdf (accessed November 26, 2015).
4. Almeida, J., Domingues, P. and Sampaio, P. (2014), "Different perspectives on management systems integration", Total Quality Management and Business Excellence, Vol. 25 Nos 3-4, pp. 338-351.
5. Asif, M., De Bruijn, E.J., Fisscher, O.A.M., Searcy, C. and Steenhuis, H.-J. (2009), "Process embedded design of integrated management systems", International Journal of Quality and Reliability Management, Vol. 26 No. 3, pp. 261-282.
6. Beckmerhagen, I.A., Berg, H.P., Karapetrovic, S.V. and Willborn, W.O. (2003), "Integration of management systems: Focus on safety in the nuclear industry", International Journal of Quality and Reliability Management, Vol. 20 No. 2, pp. 210-228.
7. Bernardo, M., Casadesus, M., Karapetrovic, S. and Heras, I. (2009), "How integrated are environmental, quality and other standardized management systems? An empirical study", Journal of Cleaner Production, Vol. 17 No. 8, pp. 742-750.
8. Bernardo, M., Casadesus, M., Karapetrovic, S. and Heras, I. (2010), "An empirical study on the integration of management system audits", Journal of Cleaner Production, Vol. 18 No. 5, pp. 486-495.
9. Casadesus, M., Karapetrovic, S. and Heras, I. (2011), "Synergies in standardized management systems: Some empirical evidence", TQM Journal, Vol. 23 No. 1, pp. 73-86.
10. Day, A. and Toledano, K. (1995), "Quality inside-out and outside-in", The TQM Magazine, Vol. 7 No. 2, pp. 23-28.
11. Day, G.S. (1994), "The capabilities of market-driven organizations", Journal of Marketing, Vol. 58 No. 4, pp. 37-52.
12. De Oliveira, O.J. (2013), "Guidelines for the integration of certifiable management systems in industrial companies", Journal of Cleaner Production, Vol. 57, October, pp. 124-133.
13. El Yacoubi El Idrissi, H., Bouami, D. and Cherkaoui, A. (2014), "Integrated management system: Towards a new approach and a new model", International Journal of Services and Operations Management, Vol. 19 No. 3, pp. 338-359.
14. Elkington, J. (1999), Cannibals with Forks: The Triple Bottom Line of 21st Century Business, new ed., Capstone, Oxford.
15. Garengo, P. and Biazzo, S. (2013), "From ISO quality standards to an integrated management system: An implementation process in SME", Total Quality Management and Business Excellence, Vol. 24 Nos 3-4, pp. 310-335.
16. Hamidi, N., Omidvari, M. and Meftahi, M. (2012), "The effect of integrated management system on safety and productivity indices: Case study: Iranian cement industries", Safety Science, Vol. 50 No. 5, pp. 1180-1189.
17. Isaksson, R. (2005), "Economic sustainability and the cost of poor quality", Corporate Social Responsibility and Environmental Management, Vol. 12 No. 4, pp. 197-209.
18. Isaksson, R. (2006), "Total quality management for sustainable development -process based system models", Business Process Management Journal, Vol. 12 No. 5, pp. 632-645.
19. Isaksson, R. and Garvare, R. (2003), "Measuring sustainable development using process models", Managerial Auditing Journal, Vol. 18 No. 8, pp. 649-656.
20. Jørgensen, T.H., Remmen, A. and Mellado, M.D. (2006), "Integrated management systems -three different levels of integration", Journal of Cleaner Production, Vol. 14 No. 8, pp. 713-722.
21. Karapetrovic, S. (2002), "Strategies for the integration of management systems and standards", TQM Magazine, Vol. 14 No. 1, pp. 61-67.
22. Karapetrovic, S. and Jonker, J. (2003), "Integration of standardized management systems: Searching for a recipe and ingredients", Total Quality Management and Business Excellence, Vol. 14 No. 4, pp. 451-459.
23. Karapetrovic, S. and Willborn, W. (1998), "Integration of quality and environmental management systems", The TQM Magazine, Vol. 11 No. 3, pp. 204-213.
24. Khanna, H.K., Laroiya, S.C. and Sharma, D.D. (2010), "Integrated management systems in Indian manufacturing organizations some key findings from an empirical study", TQM Journal, Vol. 22 No. 6, pp. 670-686.
25. Labodová, A. (2004), "Implementing integrated management systems using a risk analysis based approach", Journal of Cleaner Production, Vol. 12 No. 6, pp. 571-580.
26. López-Fresno, P. (2010), "Implementation of an integrated management system in an airline: A case study", TQM Journal, Vol. 22 No. 6, pp. 629-647.
27. McCormack, K., Willems, J., van den Bergh, J., Deschoolmeester, D., Willaert, P., Štemberger, M.I., Škrinjar, R., Trkman, P., Ladeira, M.B., de Oliveira, M.P.V., Vuksic, V.B. and Vlahovic, N. (2009), "A global investigation of key turning points in business process maturity", Business Process Management Journal, Vol. 15 No. 5, pp. 792-815.
28. Pheng, L.S. and Kwang, G.K. (2005), "ISO 9001, ISO 14001 and OHSAS 18001 management systems: Integration, costs and benefits for construction companies", Architectural Science Review, Vol. 48 No. 2, pp. 145-152.
29. Pheng, L.S. and Pong, C.Y. (2003), "Integrating ISO 9001 and OHSAS 18001 for construction", Journal of Construction Engineering and Management, Vol. 129 No. 3, pp. 338-347.
30. Pojasek, R.B. (2006), "Is your integrated management system really integrated?", Environmental Quality Management, Vol. 16 No. 2, pp. 89-97.
31. Rocha, M., Searcy, C. and Karapetrovic, S. (2007), "Integrating sustainable development into existing management systems", Total Quality Management and Business Excellence, Vol. 18 Nos 1-2, pp. 83-92.
32. Russell, S. (1999), "Business excellence: From outside in or inside out?", Total Quality Management, Vol. 10 Nos 4-5, pp. 697-703.
33. Sampaio, P., Saraiva, P. and Domingues, P. (2012), "Management systems: Integration or addition?", International Journal of Quality and Reliability Management, Vol. 29 No. 4, pp. 402-424.
34. Santos, G., Mendes, F. and Barbosa, J. (2011), "Certification and integration of management systems: The experience of Portuguese small and medium enterprises", Journal of Cleaner Production, Vol. 19 Nos 17-18, pp. 1965-1974.
35. Simon, A. and Douglas, A. (2013), "Integrating management systems: Does the location matter?", International Journal of Quality and Reliability Management, Vol. 30 No. 6, pp. 675-689.
36. Simon, A., Karapetrovic, S. and Casadesus, M. (2012a), "Evolution of integrated management systems in Spanish firms", Journal of Cleaner Production, Vol. 23 No. 1, pp. 8-19.
37. Simon, A., Karapetrovic, S. and Casadesus, M. (2012b), "Difficulties and benefits of integrated management systems", Industrial Management and Data Systems, Vol. 112 No. 5, pp. 828-846.
38. Simon, A., Bernardo, M., Karapetrovic, S. and Casadesus, M. (2013), "Implementing integrated management systems in chemical firms", Total Quality Management and Business Excellence, Vol. 24 Nos 3-4, pp. 294-309.
39. Siva, V., Gremyr, I., Bergquist, B., Garvare, R., Isaksson, R. and Zobel, T. and Isaksson, R. (2016), "The support of quality management to sustainable development: A literature review", Journal of Cleaner Production, Vol. 138 No. 1, pp. 148-157.
40. Von Ahsen, A. (2014), "The integration of quality, environmental and health and safety management by car manufacturers -A long-term empirical study", Business Strategy and the Environment, Vol. 23 No. 6, pp. 395-416.
41. Wilkinson, G. and Dale, B.G. (1999a), "Models of management system standards: A review of the integration issues", International Journal of Management Reviews, Vol. 1 No. 3, pp. 279-298.
42. Wilkinson, G. and Dale, B.G. (1999b), "Integrated management systems: An examination of the concept and theory", TQM Magazine, Vol. 11 No. 2, pp. 95-104.
43. Wilkinson, G. and Dale, B.G. (2000), "Management system standards: The key integration issues", Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture, Vol. 214 No. 9, pp. 771-780.
44. Zeng, S.X., Lou, G.X. and Tam, V.W.Y. (2006), "Integration of management systems: The views of contractors", Architectural Science Review, Vol. 49 No. 3, pp. 229-235.
45. Zeng, S.X., Shi, J.J. and Lou, G.X. (2007), "A synergetic model for implementing an integrated management system: An empirical study in China", Journal of Cleaner Production, Vol. 15 No. 18, pp. 1760-1767.
46. Zutshi, A. and Sohal, A.S. (2005), "Integrated management system the experiences of three Australian organisations", Journal of Manufacturing Technology Management, Vol. 16 No. 2, pp. 211-232.
47. Bernardo, M., Casadesus, M., Karapetrovic, S. and Heras, I. (2011), "Relationships between the integration of audits and management systems. an empirical study", TQM Journal, Vol. 23 No. 6, pp. 659-672.
48. Abad, J., Dalmau, I. and Vilajosana, J. (2014), "Taxonomic proposal for integration levels of management systems based on empirical evidence and derived corporate benefits", Journal of Cleaner Production, Vol. 78, pp. 164-173.
49. Almeida, J., Domingues, P. and Sampaio, P. (2014), "Different perspectives on management systems integration", Total Quality Management and Business Excellence, Vol. 25 Nos 3-4, pp. 338-351.
50. Asif, M., De Bruijn, E.J., Fisscher, O.A.M., Searcy, C. and Steenhuis, H.-J. (2009), "Process embedded design of integrated management systems", International Journal of Quality and Reliability Management, Vol. 26 No. 3, pp. 261-282.
51. Azadeh, A., Farmand, A.H. and Sharahi, Z.J. (2012), "Performance assessment and optimization of HSE management systems with human error and ambiguity by an integrated fuzzy multivariate approach in a large conventional power plant manufacturer", Journal of Loss Prevention in the Process Industries, Vol. 25 No. 3, pp. 594-603.
52. Beckmerhagen, I.A., Berg, H.P., Karapetrovic, S.V. and Willborn, W.O. (2003), "Integration of management systems: Focus on safety in the nuclear industry", International Journal of Quality and Reliability Management, Vol. 20 No. 2, pp. 210-228.
53. Bernardo, M., Casadesus, M., Karapetrovic, S. and Heras, I. (2011), "Relationships between the integration of audits and management systems. an empirical study", TQM Journal, Vol. 23 No. 6, pp. 659-672.
54. Bernardo, M., Casadesus, M., Karapetrovic, S. and Heras, I. (2010), "An empirical study on the integration of management system audits", Journal of Cleaner Production, Vol. 18 No. 5, pp. 486-495.
55. Bernardo, M., Casadesus, M., Karapetrovic, S. and Heras, I. (2009), "How integrated are environmental, quality and other standardized management systems? An empirical study", Journal of Cleaner Production, Vol. 17 No. 8, pp. 742-750.
56. Botta, S., Comoglio, C. and Petrosillo, I. (2013), "Implementing the environmental and social policies of a municipality through an integrated management system: Theoretical framework and case study", Journal of Environmental Planning and Management, Vol. 56 No. 7, pp. 1073-1095.
57. Casadesus, M., Karapetrovic, S. and Heras, I. (2011), "Synergies in standardized management systems: Some empirical evidence", TQM Journal, Vol. 23 No. 1, pp. 73-86.
58. De Oliveira, O.J. (2013), "Guidelines for the integration of certifiable management systems in industrial companies", Journal of Cleaner Production, Vol. 57 pp. 124-133.
59. Douglas, A. and Glen, D. (2000), "Integrated management systems in small and medium enterprises", Total Quality Management, Vol. 11 Nos 4-6, pp. 686-690.
60. El Yacoubi El Idrissi, H., Bouami, D. and Cherkaoui, A. (2014), "Integrated management system: Towards a new approach and a new model", International Journal of Services and Operations Management, Vol. 19 No. 3, pp. 338-359.
61. Farahani, S.M. and Chitsaz, G. (2010), "Continual improvement with integrated management system", World Academy of Science, Engineering and Technology, International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering, Vol. 4 No. 6, pp. 1240-1244.
62. Gangolells, M., Casals, M., Forcada, N., Fuertes, A. and Roca, X. (2012), "Model for enhancing integrated identification, assessment, and operational control of on-site environmental impacts and health and safety risks in construction firms", Journal of Construction Engineering and Management, Vol. 139 No. 2, pp. 138-147.
63. Garengo, P., Biazzo, S. (2013), "From ISO quality standards to an integrated management system: An implementation process in SME", Total Quality Management and Business Excellence, Vol. 24 Nos 3-4, pp. 310-335.
64. Gianni, M. and Gotzamani, K. (2015), "Management systems integration: Lessons from an abandonment case", Journal of Cleaner Production, Vol 86, January, pp. 265-276.
65. Griffith, A. (2002), "Management systems for sustainable construction: Integrating environmental, quality and safety management systems", International Journal of Environmental Technology and Management, Vol. 2 Nos 1-3, pp. 114-126.
66. Griffith, A. and Bhutto, K. (2009), "Better environmental performance: A framework for integrated management systems (IMS)", Management of Environmental Quality: An International Journal, Vol. 20 No. 5, pp. 566-580.
67. Griffith, A. and Bhutto, K. (2008), "Improving environmental performance through integrated management systems (IMS) in the UK", Management of Environmental Quality: An International Journal, Vol. 19 No. 5, pp. 565-578.
68. Hamidi, N., Omidvari, M. and Meftahi, M. (2012), "The effect of integrated management system on safety and productivity indices: Case study; Iranian cement industries", Safety Science, Vol. 50 No. 5, pp. 1180-1189.
69. Jørgensen, T.H., Remmen, A. and Mellado, M.D. (2006), "Integrated management systems -three different levels of integration", Journal of Cleaner Production, Vol. 14 No. 8, pp. 713-722.
70. Karapetrovic, S. (2002), "Strategies for the integration of management systems and standards", TQM Magazine, Vol. 14 No. 1, pp. 61-67.
71. Karapetrovic, S. and Casadesús, M. (2009), "Implementing environmental with other standardized management systems: Scope, sequence, time and integration", Journal of Cleaner Production, Vol. 17 No. 5, pp. 533-540.
72. Karapetrovic, S. and Jonker, J. (2003), "Integration of standardized management systems: Searching for a recipe and ingredients", Total Quality Management and Business Excellence, Vol. 14 No. 4, pp. 451-459.
73. Karapetrovic, S. and Willborn, W. (1998), "Integration of quality and environmental management systems", The TQM Magazine, Vol. 11 No. 3, pp. 204-213.
74. Khanna, H.K., Laroiya, S.C. and Sharma, D.D. (2010), "Integrated management systems in Indian manufacturing organizations some key findings from an empirical study", TQM Journal, Vol. 22 No. 6, pp. 670-686.
75. Klute-Wenig, S. and Refflinghaus, R. (2015), "Integrating sustainability aspects into an integrated management system", The TQM Journal, Vol. 27 No. 3, pp. 303-315.
76. Labodová, A. (2004), "Implementing integrated management systems using a risk analysis based approach", Journal of Cleaner Production, Vol. 12 No. 6, pp. 571-580.
77. Leopoulos, V., Voulgaridou, D., Bellos, E. and Kirytopoulos, K. (2010), "Integrated management systems: Moving from function to organisation/decision view", The TQM Journal, Vol. 22 No. 6, pp. 594-628.
78. López-Fresno, P. (2010), "Implementation of an integrated management system in an airline: A case study", TQM Journal, Vol. 22 No. 6, pp. 629-647.
79. Mackau, D. (2003), "SME integrated management system: A proposed experiences model", The TQM Magazine, Vol. 15 No. 1, pp. 43-51.
80. Manzanera, R., Jardí, J., Gomila, X., Ramón Pastor, J., Ibáñez, D., Gálvez, G. and López, L. (2014), "Design of an integrated management system (IMS) in a government-run medical evaluation organisation", The TQM Journal, Vol. 26 No. 6, pp. 550-565.
81. Mežinska, I., Lapina, I. and Mazais, J. (2015), "Integrated management systems towards sustainable and socially responsible organisation.", Total Quality Management and Business Excellence, Vol. 26 Nos 5-6, pp. 469-481.
82. Milliman, J. and Grosskopf, J. (2011), "Lessons in leadership: Operationalizing sustainability through an integrated management system", Environmental Quality Management, Vol. 20 No. 4, pp. 15-28.
83. Oskarsson, K. and Von Malmborg, F. (2005), "Integrated management systems as a corporate response to sustainable development", Corporate Social Responsibility and Environmental Management, Vol. 12 No. 3, pp. 121-128.
84. Pheng, L.S. and Kwang, G.K. (2005), "ISO 9001, ISO 14001 and OHSAS 18001 management systems: Integration, costs and benefits for construction companies", Architectural Science Review, Vol. 48 No. 2, pp. 145-152.
85. Pheng, L.S. and Pong, C.Y. (2003), "Integrating ISO 9001 and OHSAS 18001 for construction", Journal of Construction Engineering and Management, Vol. 129 No. 3, pp. 338-347.
86. Pojasek, R.B. (2006), "Is your integrated management system really integrated?", Environmental Quality Management, Vol. 16 No. 2, pp. 89-97.
87. Rocha, M., Searcy, C. and Karapetrovic, S. (2007), "Integrating sustainable development into existing management systems", Total Quality Management and Business Excellence, Vol. 18 Nos 1-2, pp. 83-92.
88. Salomone, R. (2008), "Integrated management systems: Experiences in Italian organizations", Journal of Cleaner Production, Vol. 16 No. 16, pp. 1786-1806.
89. Sampaio, P., Saraiva, P. and Domingues, P. (2012), "Management systems: Integration or addition?", International Journal of Quality and Reliability Management, Vol. 29 No. 4, pp. 402-424.
90. Santos, G., Mendes, F. and Barbosa, J. (2011), "Certification and integration of management systems: The experience of Portuguese small and medium enterprises", Journal of Cleaner Production, Vol. 19 Nos 17-18, pp. 1965-1974.
91. Satolo, E.G., Calarge, F.A. and Miguel, P.A.C. (2013), "Experience with an integrated management system in a sugar and ethanol manufacturing unit: Possibilities and limitations. management of environmental quality", An International Journal, Vol. 24 No. 6, pp. 710-725.
92. Savino, M.M. and Batbaatar, E. (2015), "Investigating the resources for integrated management systems within resource-based and contingency perspective in manufacturing firms", Journal of Cleaner Production, Vol. 104, October, pp. 392-402.
93. Searcy, C., Morali, O., Karapetrovic, S., Wichuk, K., McCartney, D., McLeod, S. and Fraser, D. (2012), "Challenges in implementing a functional ISO 14001 environmental management system", International Journal of Quality and Reliability Management, Vol. 29 No. 7, pp. 779-796.
94. Simon, A. and Douglas, A. (2013), "Integrating management systems: Does the location matter?", International Journal of Quality and Reliability Management, Vol. 30 No. 6, pp. 675-689.
95. Simon, A., Karapetrovic, S. and Casadesus, M. (2012a), "Evolution of integrated management systems in Spanish firms", Journal of Cleaner Production, Vol. 23 No. 1, pp. 8-19.
96. Simon, A., Karapetrovic, S. and Casadesus, M. (2012b), "Difficulties and benefits of integrated management systems", Industrial Management and Data Systems, Vol. 112 No. 5, pp. 828-846.
97. Simon, A., Bernardo, M., Karapetrovic, S. and Casadesús, M. (2011), "Integration of standardized environmental and quality management systems audits", Journal of Cleaner Production, Vol. 19 No. 17, pp. 2057-2065.
98. Simon, A., Bernardo, M., Karapetrovic, S. and Casadesus, M. (2013), "Implementing integrated management systems in chemical firms", Total Quality Management and Business Excellence, Vol. 24 Nos 3-4, pp. 294-309.
99. Walker, T. and McAleer, M. (2014), "The integration of management systems in a council's waste management service", Water and Environment Journal, Vol. 28 No. 2, pp. 285-293.
100. Wilkinson, G. and Dale, B.G. (1999a), "Integrated management systems: An examination of the concept and theory", TQM Magazine, Vol. 11 No. 2, pp. 95-104.
101. Wilkinson, G. and Dale, B.G. (1999b), "Models of management system standards: A review of the integration issues", International Journal of Management Reviews, Vol. 1 No. 3, pp. 279-298.
102. Wilkinson, G. and Dale, B.G. (2000), "Management system standards: The key integration issues", Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture, Vol. 214 No. 9, pp. 771-780.
103. Wilkinson, G. and Dale, B.G. (2002), "An examination of the ISO 9001: 2000 standard and its influence on the integration of management systems", Production Planning and Control, Vol. 13 No. 3, pp. 284-297.
104. Von Ahsen, A. (2014), "The integration of quality, environmental and health and safety management by car manufacturers -A long-term empirical study", Business Strategy and the Environment, Vol. 23 No. 6, pp. 395-416.
105. Zeng, S.X., Lou, G.X. and Tam, V.W.Y. (2006), "Integration of management systems: The views of contractors", Architectural Science Review, Vol. 49 No. 3, pp. 229-235.
106. Zeng, S.X., Shi, J.J. and Lou, G.X. (2007), "A synergetic model for implementing an integrated management system: An empirical study in China", Journal of Cleaner Production, Vol. 15 No. 18, pp. 1760-1767.
107. Zeng, S.X., Tam, V.W. and Tam, C.M. (2008), "Towards occupational health and safety systems in the construction industry of China", Safety Science, Vol. 46 No. 8, pp. 1155-1168.
108. Zeng, S.X., Tian, P. and Shi, J.J. (2005), "Implementing integration of ISO 9001 and ISO 14001 for construction", Managerial Auditing Journal, Vol. 20 No. 4, pp. 394-407.
109. Zeng, S.X., Xie, X.M., Tam, C.M. and Shen, L.Y. (2011), "An empirical examination of benefits from implementing integrated management systems (IMS)", Total Quality Management, Vol. 22 No. 2, pp. 173-186.
110. Zutshi, A. and Sohal, A.S. (2005), "Integrated management system the experiences of three Australian organisations", Journal of Manufacturing Technology Management, Vol. 16 No. 2, pp. 211-232.