Implementation of an integrated management system in an airline: A case study

TQM Journal

Volumn 22, Issue 6, 2010, Pages 629-647

  López Fresno, Palmira ^a  

^a AEC ^*  (Spain)

Author keywords

Communication; Employees; Experience; Organizations

Indexed keywords

COMPLEX INDUSTRIES; COST SAVING; CRITICAL FACTORS; CUSTOMER ORIENTATION; DIRECT ANALYSIS; EMPLOYEE MOTIVATION; EMPLOYEES; EXPERIENCE; INDUSTRY SECTORS; INTANGIBLE BENEFITS; INTEGRATED MANAGEMENT SYSTEMS; INTERNAL COMMUNICATIONS; LITERATURE REVIEWS; MANAGEMENT SYSTEMS; MODEL-BASED; ORGANIZATIONS; PRACTICAL RECOMMENDATION; SYSTEMIC APPROACH;

MANAGEMENT; PERSONNEL; RESEARCH; SOCIETIES AND INSTITUTIONS;

INTEGRATED CONTROL;

EID: 78049525666     PISSN: 17542731     EISSN: None     Source Type: Journal    
DOI: 10.1108/17542731011085311     Document Type: Article

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