Economic sustainability and the cost of poor quality

Corporate Social Responsibility and Environmental Management

Volumn 12, Issue 4, 2005, Pages 197-209

  Isaksson, Raine ^a,b  

^a LULEÅ UNIVERSITY OF TECHNOLOGY   (Sweden)

^b GOTLAND UNIVERSITY   (Sweden)

Author keywords

Cost of poor quality; Process; Sustainable development; Total quality management; Triple bottom line

Indexed keywords

EID: 29344440697     PISSN: 15353958     EISSN: None     Source Type: Journal    
DOI: 10.1002/csr.85     Document Type: Review

References (23)

1. Bergman B, Klefsjö B. 2003. Quality from Customer Needs to Customer Satisfaction, 2nd edn. Studentlitteratur: Lund.
2. Campanella J. 1999. Principles of Quality Costs - Principles Implementation and Use, 3rd edn. ASQ Quality: Milwaukee, WI.
3. Crosby P. 1979. Quality is Free. McGraw-Hill: New York.
4. Dale BG. 1999. Managing Quality, 3rd edn. Blackwell: Oxford.
5. Edgeman RL, Hensler DA. 2001. The AΩ chronicle: Earth@omega or Sustainability@alpha? The TQM Magazine 13(2): 83-90.
6. Elkington J. 1999. Cannibals with Forks: the Triple Bottom Line of 21st Century Business, 2nd edn. Capstone: Oxford.
7. EN 197-1. 2000. Cement - Part 1: Composition, Specifications and Conformity Criteria for Common Cements, EN 197-1:2000 E. European Committee for Standardization: Brussels.
8. Freeman RE, Reed DL. 1983. Stockholders and stakeholders: a new perspective on corporate governance. California Management Review 25(3): 88-106.
9. Global Reporting Initiative (GRI). 2002. Global Reporting Initiative - Sustainability Reporting Guidelines. Global Reporting Initiative: Boston, MA. http//:www.globalreporting.org
10. Hecht J. 2003. Sustainability indicators on the Web. Environment 45(1): 3-4.
11. Hediger W. 1999. Reconciling 'weak' and 'strong' sustainability. International Journal of Social Economics 26(7-9): 1120-1143.
12. Isaksson R, Garvare R. 2003. Drivers, enablers and barriers towards sustainable organisational performance. Proceedings of the 6th International Conference on Quality Management and Organisational Development - Focusing on Sustainable Development, Paris, 2003.
13. Isaksson R, Wiklund H. 2002. Spotlight on process measurement. Quality World - Journal of the Institute of Quality Assurance 28(3): 12-15.
14. Ishikawa K. 1985. What is Total Quality Control? The Japanese Way. Prentice-Hall: Englewood Cliffs, NJ.
15. Melan EH. 1992. Process Management - Methods for Improving Products and Service. McGraw-Hill: New York.
16. Robert K-H. 2000. Tools and concepts for sustainable development, how do they relate to a general framework for sustainable development, and to each other? Journal of Cleaner Production 8(3): 243-254.
17. Sörqvist L. 1998. Poor Quality Costing, Doctoral Thesis 23. Royal Institute of Technology: Stockholm.
18. Taguchi G. 1986. Introduction to Quality Engineering. Asian Productivity Center: Tokyo.
19. Topfer K. 2000. The triple bottom line economic, social natural capital. UN Chronicle 36(2): 39-40.
20. United Nations Environmental Program (UNEP). 2004. http://www.unep.org/ themes/business/ [23 January 2004].
21. WCED. 1987. Our Common Future: the Brundtland Report. Oxford University Press: Oxford.
22. World Business Council for Sustainable Development (WBSCD). 2003. http://www.wbcsd.org/ [15 December 2003].
23. World Business Council for Sustainable Development (WBSCD). 2004. The Cement Sustainability Initiative - Our Agenda for Action - 2002. http://www.wbcsd.org/DocRoot/hCxqG5Jlq8cXkNt9EcQQ/cement-action-plan.pdf [20 January 2004].