Modelling structure of customer satisfaction with construction

Journal of Facilities Management

Volumn 7, Issue 2, 2009, Pages 111-127

  Kärnä, Sami ^a   Junnonen, Juha Matti ^a   Sorvala, Veli Matti ^a  

^a AALTO UNIVERSITY   (Finland)

Author keywords

Construction industry; Customer relations; Customer satisfaction; Customer services quality; Performance measures

Indexed keywords

EID: 85015512355     PISSN: 14725967     EISSN: 17410983     Source Type: Journal    
DOI: 10.1108/14725960910952505     Document Type: Article

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