메뉴 건너뛰기




Volumn 21, Issue 6, 2003, Pages 557-564

Customer-focused approaches to innovation in housebuilding

Author keywords

Customer satisfaction; Customized house design; Good communication; Good service

Indexed keywords

ARCHITECTURAL DESIGN; CUSTOMER SATISFACTION; HOUSES;

EID: 0141925348     PISSN: 01446193     EISSN: None     Source Type: Journal    
DOI: 10.1080/0144619032000134093     Document Type: Article
Times cited : (45)

References (48)
  • 3
    • 0032936902 scopus 로고    scopus 로고
    • Chasing a snail: Innovation and housebuilding firms' strategies
    • Ball, M. (1999) Chasing a snail: innovation and housebuilding firms' strategies. Housing Studies, 14(1), 9-22.
    • (1999) Housing Studies , vol.14 , Issue.1 , pp. 9-22
    • Ball, M.1
  • 5
    • 0032936763 scopus 로고    scopus 로고
    • From craft production to mass customisation: Innovation requirements for the UK housebuilding industry
    • Barlow, J. (1999b) From craft production to mass customisation: innovation requirements for the UK housebuilding industry. Housing Studies, 14(1), 23-42.
    • (1999) Housing Studies , vol.14 , Issue.1 , pp. 23-42
    • Barlow, J.1
  • 7
    • 0141902977 scopus 로고    scopus 로고
    • User needs, customisation and new technology in UK housing
    • Gävle, 26-30 June
    • Barlow, J. and Ozaki, R. (2000) User needs, customisation and new technology in UK housing. Paper presented at the ENHR 2000 conference, Gävle, 26-30 June.
    • (2000) The ENHR 2000 Conference
    • Barlow, J.1    Ozaki, R.2
  • 8
    • 0142006785 scopus 로고    scopus 로고
    • Total quality management in construction
    • Baxendale, A. T. and Burrell, I. (1997) Total quality management in construction. Construction Papers, 71, 3-7.
    • (1997) Construction Papers , vol.71 , pp. 3-7
    • Baxendale, A.T.1    Burrell, I.2
  • 9
    • 0001936395 scopus 로고    scopus 로고
    • Listening to the customer: The concept of a service-quality information system
    • Berry, L. L. and Parasuraman, A. (1997) Listening to the customer: the concept of a service-quality information system. Sloan Management Review, 38(3), 65-76.
    • (1997) Sloan Management Review , vol.38 , Issue.3 , pp. 65-76
    • Berry, L.L.1    Parasuraman, A.2
  • 10
    • 0141937407 scopus 로고    scopus 로고
    • February, July
    • Building Homes (1999) February, July.
    • (1999) Building Homes
  • 14
    • 0002381637 scopus 로고
    • Measuring service quality: A reexamination and extension
    • Cronin, J. and Taylor, S. (1992) Measuring service quality: a reexamination and extension. Journal of Marketing, 56, 55-68.
    • (1992) Journal of Marketing , vol.56 , pp. 55-68
    • Cronin, J.1    Taylor, S.2
  • 17
    • 0141972111 scopus 로고    scopus 로고
    • Privacy, security and respectability: The ideal Victorian home
    • Chapman, T. and Hockey, J. (eds), Routledge, London
    • Hepworth, M. (1999) Privacy, security and respectability: the ideal Victorian home. In Chapman, T. and Hockey, J. (eds), Ideal Homes? Social Change and Domestic Life, Routledge, London.
    • (1999) Ideal Homes? Social Change and Domestic Life
    • Hepworth, M.1
  • 18
    • 0001373095 scopus 로고
    • From experience: Developing new product concepts via the lead user method - A case study in a 'low-tech' field
    • Herstatt, C. and von Hippel, E. (1992) From experience: developing new product concepts via the lead user method - a case study in a 'low-tech' field. Journal of Product Innovation Management, 9, 213-21.
    • (1992) Journal of Product Innovation Management , vol.9 , pp. 213-221
    • Herstatt, C.1    von Hippel, E.2
  • 22
    • 0141972110 scopus 로고    scopus 로고
    • Involvement of customer requirements in building design
    • Alarcón, L. (ed.) A. A. Balkema, Rotterdam
    • Huovila, P., Lakka, A., Laurikka, P. and Vainio, M. (1997) Involvement of customer requirements in building design, in Alarcón, L. (ed.) Lean Construction, A. A. Balkema, Rotterdam
    • (1997) Lean Construction
    • Huovila, P.1    Lakka, A.2    Laurikka, P.3    Vainio, M.4
  • 23
    • 0142006786 scopus 로고    scopus 로고
    • Case studies from abroad and from other industries: Lessons emerging for house building and renovation
    • CPN Workshop, London, 5 April
    • J D Power (2000) Case studies from abroad and from other industries: lessons emerging for house building and renovation. Paper presented at 'Do Your Customers get Satisfaction?', CPN Workshop, London, 5 April.
    • (2000) Do Your Customers Get Satisfaction?
    • Power, J.D.1
  • 24
    • 0141902975 scopus 로고    scopus 로고
    • Fit for the task: The future of the small scale domestic repair and maintenance industry in the UK
    • Leather, P. and Rolfe, S. J. (1997) Fit for the task: the future of the small scale domestic repair and maintenance industry in the UK. Construction Management and Economics, 15, 201-12.
    • (1997) Construction Management and Economics , vol.15 , pp. 201-212
    • Leather, P.1    Rolfe, S.J.2
  • 29
    • 0032942038 scopus 로고    scopus 로고
    • Contemporary change and the housebuilding industry: Concentration and standardisation in production
    • Nicol, C. and Hooper, A. (1999) Contemporary change and the housebuilding industry: concentration and standardisation in production. Housing Studies, 14(1), 57-76.
    • (1999) Housing Studies , vol.14 , Issue.1 , pp. 57-76
    • Nicol, C.1    Hooper, A.2
  • 31
    • 0006179618 scopus 로고    scopus 로고
    • Office of Population Census and Survey (OPCS) various years
    • Office of Population Census and Survey (OPCS) General Household Survey, various years.
    • General Household Survey
  • 33
    • 0002408510 scopus 로고
    • A conceptual model of service quality and its implications for future research
    • Parasuraman, A., Zeithaml, V. A. and Berry, L. L. (1985) A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(4), 41-50.
    • (1985) Journal of Marketing , vol.49 , Issue.4 , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 34
    • 0001312089 scopus 로고
    • Servqual: A multiple-item scale for measuring consumer perceptions of service quality
    • Parasuraman, A., Zeithaml, V. A. and Berry, L. L. (1988) Servqual: a multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64, 12-40.
    • (1988) Journal of Retailing , vol.64 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 35
    • 0141937402 scopus 로고    scopus 로고
    • Benchmarking UK v USA and after sales service: The Achilles heel of the industry
    • Stapleford Park, Leicestershire, 20 October
    • Pitcher, M. (1999) Benchmarking UK v USA and after sales service: the Achilles heel of the industry. Paper presented at 1999 Building Homes Conference, Stapleford Park, Leicestershire, 20 October.
    • (1999) 1999 Building Homes Conference
    • Pitcher, M.1
  • 36
    • 0028283393 scopus 로고
    • Patient views on quality care in general practice: Literature review
    • Rees Lewis, J. (1994) Patient views on quality care in general practice: literature review. Social Science in Medicine, 39(5), 655-70.
    • (1994) Social Science in Medicine , vol.39 , Issue.5 , pp. 655-670
    • Rees Lewis, J.1
  • 37
    • 0025486182 scopus 로고
    • Zero defections: Quality comes to services
    • September-October
    • Reichheld, F. F. and Sasser Jr., W. E. (1990) Zero defections: quality comes to services. Harvard Business Review, 68, September-October, 105-11.
    • (1990) Harvard Business Review , vol.68 , pp. 105-111
    • Reichheld, F.F.1    Sasser W.E., Jr.2
  • 38
    • 0025652050 scopus 로고
    • Exploring perceptions of hospital operations by a modified Servqual approach
    • Reichheld, R. E. and Sandifer-Smallwood, B. (1990) Exploring perceptions of hospital operations by a modified Servqual approach. Journal of Health Care Management, 10(4), 47-55.
    • (1990) Journal of Health Care Management , vol.10 , Issue.4 , pp. 47-55
    • Reichheld, R.E.1    Sandifer-Smallwood, B.2
  • 39
    • 39149097400 scopus 로고
    • Customer satisfaction, customer retention, and market share
    • Rust, R. T. and Zahorik, A. J. (1993) Customer satisfaction, customer retention, and market share. Journal of Retailing, 69(2), 193-215.
    • (1993) Journal of Retailing , vol.69 , Issue.2 , pp. 193-215
    • Rust, R.T.1    Zahorik, A.J.2
  • 41
    • 0001578529 scopus 로고    scopus 로고
    • Obstacles to implementing total quality management in the UK construction industry
    • Shammas-Toma, M., Seymour, D. and Clark, L. (1998) Obstacles to implementing total quality management in the UK construction industry. Construction Management and Economics, 16(2), 177-92.
    • (1998) Construction Management and Economics , vol.16 , Issue.2 , pp. 177-192
    • Shammas-Toma, M.1    Seymour, D.2    Clark, L.3
  • 42
    • 33744458784 scopus 로고
    • Innovation and learning during implementation: A comparison of user and manufacturer innovations
    • Slaughter, S. (1993) Innovation and learning during implementation: a comparison of user and manufacturer innovations. Research Policy, 22, 81-95.
    • (1993) Research Policy , vol.22 , pp. 81-95
    • Slaughter, S.1
  • 43
    • 17244375174 scopus 로고
    • Expectations, performance evaluation and consumers' perceptions of quality
    • Teas, R. (1993) Expectations, performance evaluation and consumers' perceptions of quality. Journal of Marketing, 57, 18-34.
    • (1993) Journal of Marketing , vol.57 , pp. 18-34
    • Teas, R.1
  • 46
    • 0024804466 scopus 로고
    • Linking service quality, customer satisfaction, and behavioral intention
    • Woodside, A. G., Frey, L. L. and Daly, R. T. (1989) Linking service quality, customer satisfaction, and behavioral intention. Journal of Health Care Management, 9(4), 5-17.
    • (1989) Journal of Health Care Management , vol.9 , Issue.4 , pp. 5-17
    • Woodside, A.G.1    Frey, L.L.2    Daly, R.T.3
  • 47
    • 0141972108 scopus 로고
    • Innovative housing in the UK and Europe
    • Gilroy, R. and Woods, R. (eds), Routledge, London
    • Woolley, T. (1994) Innovative housing in the UK and Europe. In Gilroy, R. and Woods, R. (eds), Housing Women, Routledge, London.
    • (1994) Housing Women
    • Woolley, T.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.