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Volumn 20, Issue 11, 2000, Pages 643-651

Examining service quality within construction processes

Author keywords

[No Author keywords available]

Indexed keywords

CONSTRUCTION INDUSTRY; INDUSTRIAL RESEARCH; SURVEYS; TOTAL QUALITY MANAGEMENT;

EID: 0034311452     PISSN: 01664972     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0166-4972(00)00002-X     Document Type: Article
Times cited : (42)

References (24)
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  • 4
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    • Some cautions on the measurement of user information satisfaction
    • Galletta, D.F., Lederer, A.L., 1989. Some cautions on the measurement of user information satisfaction. Journal of Decision Sciences 20, 419-438.
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    • Galletta, D.F.1    Lederer, A.L.2
  • 5
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    • Clients and Professionals: The interface
    • Barrett, P., Males, R. (Eds.) E and FN Spon, London
    • Gameson, R.N., 1991. Clients and Professionals: the interface. In: Barrett, P., Males, R. (Eds.) Practice Management. E and FN Spon, London, pp. 165-174.
    • (1991) Practice Management , pp. 165-174
    • Gameson, R.N.1
  • 7
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    • The use of computer systems to improve communication between clients and construction professionals during the briefing process
    • Barrett, P., Males, R. (Eds.). E and FN Spon, London
    • Hudson, J., Gameson, R.N., Murray, J.P., 1991. The use of computer systems to improve communication between clients and construction professionals during the briefing process. In: Barrett, P., Males, R. (Eds.), Practice Management. E and FN Spon, London, pp. 175-181.
    • (1991) Practice Management , pp. 175-181
    • Hudson, J.1    Gameson, R.N.2    Murray, J.P.3
  • 8
    • 38249013591 scopus 로고
    • Customer satisfaction: The project manager's role
    • Ireland, L.R., 1992. Customer satisfaction: the project manager's role. International Journal of Project Management 10 (2), 123-127.
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    • Ireland, L.R.1
  • 13
    • 0001827817 scopus 로고
    • A theoretical assessment of the user-information satisfaction construct in information systems research
    • Melone, N.P., 1990. A theoretical assessment of the user-information satisfaction construct in information systems research. Journal of Management science 36 (1), 76-91.
    • (1990) Journal of Management Science , vol.36 , Issue.1 , pp. 76-91
    • Melone, N.P.1
  • 15
    • 0002408510 scopus 로고
    • A conceptual model of service quality and its implications for future research
    • Parasuraman, A., Zeithaml, V.A., Berry, L.L., 1985. A conceptual model of service quality and its implications for future research. Journal of Marketing 49, 41-50.
    • (1985) Journal of Marketing , vol.49 , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 16
    • 0001312089 scopus 로고
    • SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
    • Parasuraman, A., Zeithaml, V.A., Berry, L.L., 1988. SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing 64 (1), 12-40.
    • (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 17
    • 0010039649 scopus 로고
    • Analysis of client-satisfaction factors in construction industry
    • Syed, A.M., Kangari, R., 1995. Analysis of client-satisfaction factors in construction industry. Journal of Management in Engineering 11 (2), 36-44.
    • (1995) Journal of Management in Engineering , vol.11 , Issue.2 , pp. 36-44
    • Syed, A.M.1    Kangari, R.2
  • 18
    • 0343596633 scopus 로고
    • Unbalanced bidding on contracts with variation trends in client provided quantities
    • Tong, Y., Youjie, T., 1992. Unbalanced bidding on contracts with variation trends in client provided quantities. Construction Management and Economics, 10, 69-80.
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    • Tong, Y.1    Youjie, T.2
  • 20
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    • Prevention and resolution of construction claims
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  • 21
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    • Zeithaml, V.A., 1981. How consumer evaluation processes differ between goods and services. In: Donnelly, J.H., George, W.R. (Eds.), Marketing of Services. American Marketing, Chicago, IL, 169-180.
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  • 23
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    • Zeithaml, V.A., Berry, L. L, Parasuraman, A., 1988. Communication and control processes in the delivery of service quality. Journal of Marketing 52, 35-48.
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    • Zeithaml, V.A.1    Berry, L.L.2    Parasuraman, A.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.