The search for accuracy in reference desk statistics

Community and Junior College Libraries

Volumn 12, Issue 3, 2005, Pages 49-60

  Philips, Sarah M ^a  

^a UNIVERSITY OF NORTH FLORIDA   (United States)

Author keywords

Academic libraries; Information technology; Library statistics; Library surveys; Reference; Reference services

Indexed keywords

EID: 85011651032     PISSN: 02763915     EISSN: 15452522     Source Type: Journal    
DOI: 10.1300/J107v12n03_06     Document Type: Article

References (17)

1. Carol Tenopir, “Reference Use Statistics.” Library Journal 123 (May 1998): 32-33.
2. Association of Research Libraries, ARL Statistics 2001-02. (Washington, DC: ARL, 2003), 7, http://www.arl.org/stats/pubpdf/arlstat02.Reference transactions for the eighty-two libraries represented in the study declined in 1998 through 2002 with an average annual percent change of 2.7.
3. Association of College and Research Libraries. ACRL Summary Statistics. (Chicago: ACRL.) http://www.virginia.edu/surveys/ACRL.
4. University of North Florida Library. Annual Report. (Jacksonville, FL: The Library.)The author used reports from 1998 through 2002 to compare recorded statistics.
5. University of North Florida Library. ARL Statistics, 7.
6. Maggie Cahalan, Wendy Mansfield, and Natalie Justh. The Status of Academic Libraries in the United States. (Washington, DC: National Center for Education Statistics, May 2001), 17, http://nces.ed.gov/pubs2001/2001301.pdf.
7. Margaret W. Cahalan and Natalie M. Justh. Academic Libraries: 1998. (Washington, DC: National Center for Education Statistics, July 2001), 9. The Center “col-lects data biennially from about 3,700 postsecondary institutions in order to provide an overview of academic libraries nationwide and by state.” The 1998 report is online at http://nces.ed.gov/pubs2001/2001341.pdf.
8. Michael Halperin, “Reference Question Sampling,” RQ 14 (Fall 1974): 20.
9. Joyce Edinger and Steven Falk, “Statistical Sampling of Reference Desk Inquiries,” RQ 20 (Spring 1981): 265-268.
10. Virginia Witucke and C. J. Schumaker. “Analyzing Reference Activities: The Affordable Solution,” RQ 31 (Fall 1991): 58-69.
11. Gwenn S. Lochstet and Donna H. Lehman, “A Correlation Method for Collecting Reference Statistics,” College & Research Libraries 60 (January 1999): 45.
12. Gwenn S. Lochstet and Donna H. Lehman, “A Correlation Method for Collecting Reference Statistics,” College & Research Libraries 60 (January 1999), 45-53.
13. Russell F. Dennison, “Usage-Based Staffing of the Reference Desk: A Statistical Approach,” Reference & User Services Quarterly 39 (Winter 1999): 158.
14. Debra G. Warner, “A New Classification for Reference Statistics,” Reference& User Services Quarterly 41 (Fall 2001): 51-55.
15. Debra G. Warner, “A New Classification for Reference Statistics,” Reference& User Services Quarterly 41 (Fall 2001), 51-52.
16. Debra G. Warner, “A New Classification for Reference Statistics,” Reference& User Services Quarterly 41 (Fall 2001), 55.
17. Association of Research Libraries. Reference Service Statistics & Assessment: Executive Summary. SPEC Kit 268. (Washington, DC: ARL, September 2002), http://www.arl.org/spec/268sum.html.