Usage-based staffing of the reference desk: A statistical approach

Reference and User Services Quarterly

Volumn 39, Issue 2, 1999, Pages 158-165

  Dennison, Russell F ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0033268018     PISSN: 10949054     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (7)

1. James C. Bean and Margaret H. Bean, "An Integer Programming Approach to Reference Staff Scheduling," Information Processing and Management 21, no. 5 (1985): 459-64.
2. Nancy J. Emmick and Luella B. Davis, "A Survey of Academic Library Reference Service Practices: Preliminary Results," RQ 24 (Fall 1984): 67-81.
3. Pat deHaas, "Computerizing the Reference Desk Schedule," Library Journal 108 (May 15, 1983): 973-75.
4. Donna Cornick and Willy Owen, "Microcomputer Scheduling of Reference Desk Staff," RQ 28 (Fall 1988): 46-53.
5. Robert Balay and Christine Andrew, "Use of the Reference Service in a Large Academic Library," College and Research Libraries 35 (Jan. 1975): 9-26.
6. Julie Banks, "Can Transaction Logs Be Used for Resource Scheduling? An Analysis," The Reference Librarian 63 (1999): 95-108.
7. To illustrate the use of the statistical measures proposed in this paper, we used existing data from WSU Library (1991-92).