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Volumn 38, Issue 79-80, 2003, Pages 225-240

Evaluating online real-time reference in an academic library: Obstacles and recommendations

Author keywords

Chat; Evaluation; Obstacles; Real time; Reference; Synchronous

Indexed keywords


EID: 85010575510     PISSN: 02763877     EISSN: 15411117     Source Type: Journal    
DOI: 10.1300/J120v38n79_15     Document Type: Article
Times cited : (7)

References (21)
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  • 2
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  • 3
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    • Instant Messaging Reference in an Academic Library: A Case Study
    • January
    • Foley, Marianne. (2002). "Instant Messaging Reference in an Academic Library: A Case Study." College and Research Libraries 63.1 (January): 36-45.
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    • Foley, M.1
  • 4
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    • An Analytical Survey of Chat Reference Services
    • Francoeur, Stephen. (2001). "An Analytical Survey of Chat Reference Services." Reference Services Review 29.3: 189-203.
    • (2001) Reference Services Review , vol.29 , Issue.3 , pp. 189-203
    • Francoeur, S.1
  • 8
    • 0036758499 scopus 로고    scopus 로고
    • Finger on the Pulse: Librarians Describe Evolving Reference Practice in an Increasingly Digital World
    • Fall
    • Janes, Joseph and Chrystie Hill. (2002). "Finger on the Pulse: Librarians Describe Evolving Reference Practice in an Increasingly Digital World." Reference and User Services Quarterly 42.1 (Fall): 54-65.
    • (2002) Reference and User Services Quarterly , vol.42 , Issue.1 , pp. 54-65
    • Janes, J.1    Hill, C.2
  • 10
    • 84986016999 scopus 로고    scopus 로고
    • Virtual Service, Real Data: Results of a Pilot Study. Real-Time Online Reference at the University of Illinois
    • Kibbee, Josephine Z., David Henry Ward and Wei Ma. (2002). "Virtual Service, Real Data: Results of a Pilot Study. Real-Time Online Reference at the University of Illinois." Reference Services Review 30.1: 25-36.
    • (2002) Reference Services Review , vol.30 , Issue.1 , pp. 25-36
    • Kibbee, J.Z.1    Ward, D.H.2    Ma, W.3
  • 13
    • 33750425273 scopus 로고    scopus 로고
    • Establishing and Maintaining Live Online Reference Service
    • July/August
    • Maxwell, Nancy Kalikow. (2002). "Establishing and Maintaining Live Online Reference Service." Library Technology Reports 38.4 (July/August): 1-78.
    • (2002) Library Technology Reports , vol.38 , Issue.4 , pp. 1-78
    • Maxwell, N.K.1
  • 15
    • 84925733274 scopus 로고    scopus 로고
    • Case Study 3.1: Using the Wisconsin-Ohio Reference Evaluation Program (in the Reference Department of the Main Library, Kent State University)
    • Englewood, CO: Libraries Unlimited, 2001
    • Radcliff, Carolyn J. and Barbara F. Schloman. (2001). "Case Study 3.1: Using the Wisconsin-Ohio Reference Evaluation Program (in the Reference Department of the Main Library, Kent State University)." Library Evaluation. Englewood, CO: Libraries Unlimited, 2001.
    • (2001) Library Evaluation
    • Radcliff, C.J.1    Schloman, B.F.2
  • 16
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    • RUSA Guidelines for Behavioral Performance of Reference and Information Services Professionals
    • (Winter)
    • RASD Ad Hoc Committee on Behavioral Guidelines for Reference and Information Services. (1996). "RUSA Guidelines for Behavioral Performance of Reference and Information Services Professionals." RQ 36 (Winter): 200-203.
    • (1996) RQ , vol.36 , pp. 200-203
  • 18
    • 84925720849 scopus 로고    scopus 로고
    • Chat Reference Washington, D.C.: Association of Research Libraries Office of Leadership and Management Services
    • Ronan, Jana and Carol Turner. (2002). Association of Research Libraries SPEC Kit #273, Chat Reference Washington, D.C.: Association of Research Libraries Office of Leadership and Management Services.
    • (2002) Association of Research Libraries SPEC Kit #273
    • Ronan, J.1    Turner, C.2
  • 19
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    • Chat Reference Service: An Analysis of One Semester's Data
    • Fall, 11 April 2002
    • Sears, JoAnn. (2001). "Chat Reference Service: An Analysis of One Semester's Data." Issues in Science and Technology Librarianship. 32 (Fall). http://www.istl.org/istl/01-fall/article2.html (11 April 2002).
    • (2001) Issues in Science and Technology Librarianship , vol.32
    • Sears, J.1
  • 20
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    • Electronic Reference Services: Some Suggested Guidelines
    • Sloan, Bernard G. (1998). "Electronic Reference Services: Some Suggested Guidelines." Reference and User Services Quarterly 38.1: 77-81.
    • (1998) Reference and User Services Quarterly , vol.38 , Issue.1 , pp. 77-81
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  • 21
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    • The Emerging Virtual Reference Desk
    • (Fall)
    • Strom, Lorraine. (2002). "The Emerging Virtual Reference Desk." Mississippi Libraries 66.3 (Fall): 71-3.
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    • Strom, L.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.