Finger on the pulse: Librarians describe evolving reference practice in an increasingly digital world

Reference and User Services Quarterly

Volumn 42, Issue 1, 2002, Pages 54-65

  Janes, Joseph ^a   Hill, Chrystie ^a  

^a UNIVERSITY OF WASHINGTON   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0036758499     PISSN: 10949054     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (32)

1. Julie Still an Frank Campell, "Librarian in a Box: The Use of Electronic Mail for Reference," Reference Services Review 20 (1993): 15-28.
2. Sara Ryan, "Reference Service for the Internet Community: A Case Study of the Internet Public Library Reference Division," Library and Information Science Research 18 (1996): 241-59; Joseph Janes, David Carter, and Patricia Memmott, "Digital Reference Services in Academic Libraries," Reference & User Services Quarterly 39 (winter 1999): 145-50.
3. Sara Ryan, "Reference Service for the Internet Community: A Case Study of the Internet Public Library Reference Division," Library and Information Science Research 18 (1996): 241-59; Joseph Janes, David Carter, and Patricia Memmott, "Digital Reference Services in Academic Libraries," Reference & User Services Quarterly 39 (winter 1999): 145-50.
4. Steve Coffman and Susan McGlamery, "The Librarian and Mr. Jeeves," American Libraries 31 (May 2000): 66-69; Diane N. Kresh, "Offering High Quality Reference Service on the Web: The Collaborative Digital Reference Service (CDRS)," D-Lib Magazine 6, no. 6 (June 2000). Accessed July 8, 2001, www.dlib.org/dlib/june00/kresh/06kresh.html.
5. Steve Coffman and Susan McGlamery, "The Librarian and Mr. Jeeves," American Libraries 31 (May 2000): 66-69; Diane N. Kresh, "Offering High Quality Reference Service on the Web: The Collaborative Digital Reference Service (CDRS)," D-Lib Magazine 6, no. 6 (June 2000). Accessed July 8, 2001, www.dlib.org/dlib/june00/kresh/06kresh.html.
6. Carol Tenopir and Lisa Ennis, "The Impact of Digital Reference on Librarians and Library Users," Online 22 (Nov./Dec. 1998): 84-88.
7. Deborah Sawyer, "A Matter of Confidence: Asking Reference Questions over the Internet," Online 17 (1993): 8-9; Sharyn Ladner and Hope Tillman, "Using the Internet for Reference," Online 17 (1993): 45-51; Robin Kinder, Librarians on the Internet: Impact on Reference Services (Binghamton, N.Y.: Haworth, 1994); Marcos Silva and Glen Cartwright, "The Internet and Reference Librarians: A Question of Leadership," The Reference Librarian 41-42 (1994): 159-72.
8. Deborah Sawyer, "A Matter of Confidence: Asking Reference Questions over the Internet," Online 17 (1993): 8-9; Sharyn Ladner and Hope Tillman, "Using the Internet for Reference," Online 17 (1993): 45-51; Robin Kinder, Librarians on the Internet: Impact on Reference Services (Binghamton, N.Y.: Haworth, 1994); Marcos Silva and Glen Cartwright, "The Internet and Reference Librarians: A Question of Leadership," The Reference Librarian 41-42 (1994): 159-72.
9. Deborah Sawyer, "A Matter of Confidence: Asking Reference Questions over the Internet," Online 17 (1993): 8-9; Sharyn Ladner and Hope Tillman, "Using the Internet for Reference," Online 17 (1993): 45-51; Robin Kinder, Librarians on the Internet: Impact on Reference Services (Binghamton, N.Y.: Haworth, 1994); Marcos Silva and Glen Cartwright, "The Internet and Reference Librarians: A Question of Leadership," The Reference Librarian 41-42 (1994): 159-72.
10. Deborah Sawyer, "A Matter of Confidence: Asking Reference Questions over the Internet," Online 17 (1993): 8-9; Sharyn Ladner and Hope Tillman, "Using the Internet for Reference," Online 17 (1993): 45-51; Robin Kinder, Librarians on the Internet: Impact on Reference Services (Binghamton, N.Y.: Haworth, 1994); Marcos Silva and Glen Cartwright, "The Internet and Reference Librarians: A Question of Leadership," The Reference Librarian 41-42 (1994): 159-72.
11. Ryan, "Reference Service for the Internet Community: A Case Study of the Internet Public Library Reference Division".
12. Truda Olson, "University Reference Librarians Using the Internet: A Survey," Australian Academic and Research Libraries 26 (1996): 191-99; Marilyn Rosenthal and Marsha Spiegelman, "Evaluating the Use of the Internet among Academic Reference Librarians," Internet Reference Services Quarterly 1, no. 1 (1996): 53-67; Carol Tenopir and Ralf Neufang, "Electronic Reference Options: Tracking the Changes," Online 19, no. 4 (1995): 67-73.
13. Truda Olson, "University Reference Librarians Using the Internet: A Survey," Australian Academic and Research Libraries 26 (1996): 191-99; Marilyn Rosenthal and Marsha Spiegelman, "Evaluating the Use of the Internet among Academic Reference Librarians," Internet Reference Services Quarterly 1, no. 1 (1996): 53-67; Carol Tenopir and Ralf Neufang, "Electronic Reference Options: Tracking the Changes," Online 19, no. 4 (1995): 67-73.
14. Truda Olson, "University Reference Librarians Using the Internet: A Survey," Australian Academic and Research Libraries 26 (1996): 191-99; Marilyn Rosenthal and Marsha Spiegelman, "Evaluating the Use of the Internet among Academic Reference Librarians," Internet Reference Services Quarterly 1, no. 1 (1996): 53-67; Carol Tenopir and Ralf Neufang, "Electronic Reference Options: Tracking the Changes," Online 19, no. 4 (1995): 67-73.
15. Janes, Carter, and Memmott, "Digital Reference Services in Academic Libraries," 145-50.
16. Catherine Sheldrick Ross and Kirsti Nilsen, "Has the Internet Changed Anything in Reference? The Library Visit Study, Phase 2," Reference & User Services Quarterly 40 (winter 2000): 147-55.
17. Ann Curry and Gayle J.E. Harris, "Reference Librarians' Attitudes towards the World Wide Web," Public Library Quarterly 18, no. 2 (2000): 25-38; Janes, Carter, and Memmott, "Digital Reference Services in Public and Academic Libraries," in Evaluating Networked Information Services: Techniques, Policy, and Issues, Charles McClure and John Carlo Bertot, eds. (Washington, D.C.: American Society for Information Science & Technology, 2001).
18. Ann Curry and Gayle J.E. Harris, "Reference Librarians' Attitudes towards the World Wide Web," Public Library Quarterly 18, no. 2 (2000): 25-38; Janes, Carter, and Memmott, "Digital Reference Services in Public and Academic Libraries," in Evaluating Networked Information Services: Techniques, Policy, and Issues, Charles McClure and John Carlo Bertot, eds. (Washington, D.C.: American Society for Information Science & Technology, 2001).
19. Bernie Sloan, "Electronic Reference Services: Some Suggested Guidelines," Reference & User Services Quarterly 38 (fall 1998): 77-81; R. David Lankes, Building and Maintaining Internet Information Services. Doctoral Dissertation, 1999, Syracuse University, Syracuse, New York; Joseph Janes, Chrystie Hill, and Alex Rolfe, "Ask-an-Expert Services Analysis," Journal of the American Society for Information Science & Technology 52 (Nov. 2001): 1106-21; Abby Kasowitz, B. Bennett, and R. David Lankes, "Quality Standards for Digital Reference Consortia," Reference & User Services Quarterly 39 (summer 2000): 355-63; Coffman and McGlamery, 2000; Kresh, 2000; J.E. Straw, "A Virtual Understanding: The Reference Interview and Question Negotiation in a Digital Age," Reference & User Services Quarterly 39 (spring 2000): 376-79.
20. Bernie Sloan, "Electronic Reference Services: Some Suggested Guidelines," Reference & User Services Quarterly 38 (fall 1998): 77-81; R. David Lankes, Building and Maintaining Internet Information Services. Doctoral Dissertation, 1999, Syracuse University, Syracuse, New York; Joseph Janes, Chrystie Hill, and Alex Rolfe, "Ask-an-Expert Services Analysis," Journal of the American Society for Information Science & Technology 52 (Nov. 2001): 1106-21; Abby Kasowitz, B. Bennett, and R. David Lankes, "Quality Standards for Digital Reference Consortia," Reference & User Services Quarterly 39 (summer 2000): 355-63; Coffman and McGlamery, 2000; Kresh, 2000; J.E. Straw, "A Virtual Understanding: The Reference Interview and Question Negotiation in a Digital Age," Reference & User Services Quarterly 39 (spring 2000): 376-79.
21. Bernie Sloan, "Electronic Reference Services: Some Suggested Guidelines," Reference & User Services Quarterly 38 (fall 1998): 77-81; R. David Lankes, Building and Maintaining Internet Information Services. Doctoral Dissertation, 1999, Syracuse University, Syracuse, New York; Joseph Janes, Chrystie Hill, and Alex Rolfe, "Ask-an-Expert Services Analysis," Journal of the American Society for Information Science & Technology 52 (Nov. 2001): 1106-21; Abby Kasowitz, B. Bennett, and R. David Lankes, "Quality Standards for Digital Reference Consortia," Reference & User Services Quarterly 39 (summer 2000): 355-63; Coffman and McGlamery, 2000; Kresh, 2000; J.E. Straw, "A Virtual Understanding: The Reference Interview and Question Negotiation in a Digital Age," Reference & User Services Quarterly 39 (spring 2000): 376-79.
22. Bernie Sloan, "Electronic Reference Services: Some Suggested Guidelines," Reference & User Services Quarterly 38 (fall 1998): 77-81; R. David Lankes, Building and Maintaining Internet Information Services. Doctoral Dissertation, 1999, Syracuse University, Syracuse, New York; Joseph Janes, Chrystie Hill, and Alex Rolfe, "Ask-an-Expert Services Analysis," Journal of the American Society for Information Science & Technology 52 (Nov. 2001): 1106-21; Abby Kasowitz, B. Bennett, and R. David Lankes, "Quality Standards for Digital Reference Consortia," Reference & User Services Quarterly 39 (summer 2000): 355-63; Coffman and McGlamery, 2000; Kresh, 2000; J.E. Straw, "A Virtual Understanding: The Reference Interview and Question Negotiation in a Digital Age," Reference & User Services Quarterly 39 (spring 2000): 376-79.
23. Bernie Sloan, "Electronic Reference Services: Some Suggested Guidelines," Reference & User Services Quarterly 38 (fall 1998): 77-81; R. David Lankes, Building and Maintaining Internet Information Services. Doctoral Dissertation, 1999, Syracuse University, Syracuse, New York; Joseph Janes, Chrystie Hill, and Alex Rolfe, "Ask-an-Expert Services Analysis," Journal of the American Society for Information Science & Technology 52 (Nov. 2001): 1106-21; Abby Kasowitz, B. Bennett, and R. David Lankes, "Quality Standards for Digital Reference Consortia," Reference & User Services Quarterly 39 (summer 2000): 355-63; Coffman and McGlamery, 2000; Kresh, 2000; J.E. Straw, "A Virtual Understanding: The Reference Interview and Question Negotiation in a Digital Age," Reference & User Services Quarterly 39 (spring 2000): 376-79.
24. Tenopir and Ennis, "The Impact of Digital Reference on Librarians and Library Users;" Jerry D. Campbell, "Clinging to Traditional Reference Services: An Open Invitation to Libref.com," Reference & User Services Quarterly 39 (Spring 2000): 223-27.
25. Tenopir and Ennis, "The Impact of Digital Reference on Librarians and Library Users;" Jerry D. Campbell, "Clinging to Traditional Reference Services: An Open Invitation to Libref.com," Reference & User Services Quarterly 39 (Spring 2000): 223-27.
26. Janes, Carter, and Memmott, "Digital Reference Services in Academic Libraries;" Janes, Carter, and Memmott, "Digital Reference Services in Public and Academic Libraries.".
27. Janes, Carter, and Memmott, "Digital Reference Services in Academic Libraries;" Janes, Carter, and Memmott, "Digital Reference Services in Public and Academic Libraries.".
28. Joseph Janes, "Digital Reference: Reference Librarians' Experiences and Attitudes," Journal of the American Society for Information Science & Technology 53, no. 7 (May 2002): 549-66.
29. Curry and Harris, "Reference Librarians' Attitudes towards the World Wide Web.".
30. Janes, Carter, and Memmott, "Digital Reference Services in Academic Libraries;" Kresh, "Offering High Quality Reference Service on the Web: The Collaborative Digital Reference Service (CDRS).".
31. Janes, Carter, and Memmott, "Digital Reference Services in Academic Libraries;" Kresh, "Offering High Quality Reference Service on the Web: The Collaborative Digital Reference Service (CDRS).".
32. Janes, Hill, and Rolfe, "Ask-an-Expert Services Analysis.".