Benchmarking best practice in hotel front office

Journal of Quality Assurance in Hospitality and Tourism

Volumn 2, Issue 3-4, 2001, Pages 93-109

  Baum, Tom ^a   Odgers, Peter ^b  

^a UNIVERSITY OF STRATHCLYDE   (United Kingdom)

^b UNIVERSITY OF BRIGHTON   (United Kingdom)

Author keywords

Benchmarking; Front office; Personnel selection criteria; Technology; Training

Indexed keywords

EID: 84996156651     PISSN: 1528008X     EISSN: 15280098     Source Type: Journal    
DOI: 10.1300/J162v02n03_06     Document Type: Article

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