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Volumn 12, Issue 3, 2010, Pages 230-244

E-government maturity model using the capability maturity model integration

Author keywords

Government; Intellectual capital; Strategic evaluation

Indexed keywords


EID: 84993035702     PISSN: 13287265     EISSN: 17588847     Source Type: Journal    
DOI: 10.1108/13287261011070858     Document Type: Article
Times cited : (87)

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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.