Industry specific measurement of consumer satisfaction: Experiences from the business travelling industry

International Journal of Hospitality Management

Volumn 18, Issue 2, 1999, Pages 201-213

  Heide, Morten ^a   Grønhaug, Kjell ^b   Engset, Marit G ^a  

^a Norwegian School of Hotel Management   (Norway)

^b NORWEGIAN SCHOOL OF ECONOMICS   (Norway)

Author keywords

Critical factor; Customer satisfaction; Measurement

Indexed keywords

EID: 0033149370     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/s0278-4319(99)00017-1     Document Type: Article

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