Making tacit knowledge explicit: the Ready Reference Database as codified knowledge

Reference Services Review

Volumn 32, Issue 2, 2004, Pages 164-173

  Stover, Mark ^a  

^a SAN DIEGO STATE UNIVERSITY   (United States)

Author keywords

Codes; Databases; Knowledge management; Reference services

Indexed keywords

EID: 84986178227     PISSN: 00907324     EISSN: None     Source Type: Journal    
DOI: 10.1108/00907320410537685     Document Type: Article

References (36)

1. Angeles, M. (2003), “ K-logging: supporting KM with Web logs ”, Library Journal NetConnect, Vol. 128 No. 7, pp. 20 - 22.
2. Applen, J.D. (2002), “ Tacit knowledge, knowledge management, and active user participation in Website navigation ”, IEEE Transactions on Professional Communication, Vol. 45 No. 4, pp. 302 - 306.
3. Baumard, P. (1999), Tacit Knowledge in Organizations, Sage Publications, Thousand Oaks, CA.
4. Blair, D.C. (2002), “ Knowledge management: hype, hope, or help? ”, Journal of the American Society for Information Science and Technology, Vol. 53 No. 12, pp. 1019 - 1028.
5. Choo, C.W. (1998), The Knowing Organization: How Organizations Use Information to Construct Meaning, Create Knowledge, and Make Decisions, Oxford University Press, New York, NY.
6. Choo, C.W. (2000), “ Working with knowledge: how informational professionals help organisations manage what they know ”, Library Management, Vol. 21 No. 8, pp. 395 - 403.
7. Crowley, B. (2001), “ Tacit knowledge, tacit ignorance, and the future of academic librarianship ”, College & Research Libraries, Vol. 62 No. 6, pp. 565 - 584.
8. Davenport, T.H. and Prusak, L. (1998), Working Knowledge, Harvard Business School Press, Boston, MA.
9. Davenport, T.H., Thomas, R.J. and Desouza, K.C. (2003), “ Reusing intellectual assets ”, Industrial Management, Vol. 45 No. 3, pp. 12 - 17.
10. Desouza, K.C. (2003), “ Facilitating tacit knowledge exchange ”, Communications of the ACM, Vol. 46 No. 6, pp. 85 - 88.
11. Dixon, N.M. (2000), Common Knowledge: How Companies Thrive by Sharing What They Know, Harvard Business School Press, Boston, MA.
12. Firestone, J.M. and McElroy, M.W. (2003), Key Issues in the New Knowledge Management, Butterworth-Heinemann, Boston, MA.
13. Hislop, D. (2002), “ Mission impossible? Communicating and sharing knowledge via information transfer ”, Journal of Information Technology, Vol. 17, pp. 165 - 177.
14. Jantz, R. (2001), “ Knowledge management in academic libraries: special tools and processes to support information professionals ”, Reference Services Review, Vol. 29 No. 1, pp. 33 - 39.
15. Kesner, R.M. (2001), “ Preparing for knowledge management: Part 1, process mapping ”, Information Strategy, Vol. 18 No. 1, pp. 7 - 17.
16. Kesner, R.M. (2001), “ Preparing for knowledge management: Part 2, constructing a KM platform ”, Information Strategy, Vol. 18 No. 1, pp. 18 - 29.
17. Koenig, M.E.D. and Srikantaiah, T.K. (2000), “ The evolution of knowledge management ”, in Srikantaiah, T.K. and Koenig, M.E.D. Eds, American Society for Information Science, Medford, NJ.
18. Laupase, R. (2003), “ Rewards: do they encourage tacit knowledge sharing in management consulting firms? ”, in Coakes, E. (Ed.), Knowledge Management: Current Issues and Challenges, IRM Press, Hershey, PA, pp. 92 - 103.
19. Lave, J. and Wenger, E. (1991), Situated Learning: Legitimate Peripheral Participation, Cambridge University Press, New York, NY.
20. McInerney, C. (2002), “ Knowledge management and the dynamic nature of knowledge ”, Journal of the American Society for Information Science and Technology, Vol. 53 No. 12, pp. 1009 - 1018.
21. Nonaka, I. and Takeuchi, H. (1995), The Knowledge-creating Company: How Japanese Companies Create the Dynamics of Innovation, Oxford University Press, New York, NY.
22. Nonaka, I., Konno, N. and Toyama, R. (2001), “ Emergence of ‘Ba’: a conceptual framework for the continuous and self-transcending process of knowledge creation ”, in Nonaka, I. and Nishiguchi, T. Eds, Knowledge Emergence: Social, Technical, and Evolutionary Dimensions of Knowledge Creation, Oxford University Press, New York, NY, pp. 13 - 29.
23. Polanyi, M. (1958), Personal Knowledge: Toward a Post-critical Philosophy, University of Chicago Press, Chicago, IL.
24. Polanyi, M. (1966), The Tacit Dimension, Doubleday, Garden City, NY.
25. Reber, A.S. (1993), Implicit Learning and Tacit Knowledge: An Essay on the Cognitive Unconscious, Oxford University Press, New York, NY.
26. Schon, D.A. (1983), The Reflective Practitioner: How Professionals Think in Action, Basic Books, New York, NY.
27. Shearmur, J. (2000), “ The use of knowledge in organizations: a preliminary exploration ”, Knowledge, Technology, and Policy, Vol. 13 No. 3, pp. 30 - 48.
28. Short, T. (2000), “ Components of a knowledge strategy: keys to successful knowledge management ”, in Srikantaiah, T.K. and Koenig, M.E.D. Eds, Knowledge Management for the Information Professional, American Society for Information Science, Medford, NJ.
29. Smith, E.A. (2001), “ The role of tacit and explicit knowledge in the workplace ”, Journal of Knowledge Management, Vol. 5 No. 4, pp. 311 - 321.
30. Stenmark, D. (2002), “ Sharing tacit knowledge: a case study at Volvo ”, in Barnes, S. (Ed.), Knowledge Management Systems: Theory and Practice, Thomson Learning, London, pp. 36 - 48.
31. Sternberg, R.J. (1999), “ What do we know about tacit knowledge? Making the tacit become explicit ”, in Sternberg, R.J. and Horvath, J.A. Eds, Tacit Knowledge in Professional Practice: Researcher and Practitioner Perspectives, Erlbaum, Mahwah, NJ, pp. 231 - 236.
32. Sternberg, R.J. and Horvath, J.A. (1999), Tacit Knowledge in Professional Practice: Researcher and Practitioner Perspectives, Erlbaum, Mahwah, NJ.
33. Stover, M. and Grassian, E. (1989), “ Toward an automated reference information system: Inmagic and the UCLA ready-reference information files ”, RQ, Vol. 28 No. 4, pp. 517 - 527.
34. Thomas, J.E. and Sottong, S.P. (1994), “ Automating your ready-reference file ”, Reference Services Review, Vol. 22 No. 1, pp. 89 - 93.
35. Wenger, E. (2003), “ Communities of practice and social learning situations ”, in Nicolini, D., Gheradi, S. and Yanow, D. Eds, Knowing in Organizations: A Practice-based Approach, M.E. Sharpe, Armonk, NY, pp. 76 - 99.
36. Zack, M.H. (1999), “ Managing codified knowledge ”, Sloan Management Review, Vol. 40 No. 4, pp. 45 - 58.