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Volumn 4, Issue 3, 2003, Pages 98-102

Expertise and evidence in the assessment of library service quality

Author keywords

Quality assessment; Service levels; Standards; Surveys

Indexed keywords


EID: 84986166206     PISSN: 14678047     EISSN: None     Source Type: Journal    
DOI: 10.1108/14678040310507842     Document Type: Article
Times cited : (19)

References (17)
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  • 4
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    • Taking note: assessing the performance of reference service in academic music libraries
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    • Christensen, B.E.1    DuMont, M.J.2    Green, A.3
  • 5
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  • 7
    • 3543086119 scopus 로고
    • Ensuring quality reference desk service: the introduction of a peer process
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  • 8
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    • Developing behavioral reference desk performance standards
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  • 9
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  • 10
    • 17944372125 scopus 로고    scopus 로고
    • Perspectives on quality of reference service in an academic library: a qualitative study
    • Mendelsohn, J. (1997), “Perspectives on quality of reference service in an academic library: a qualitative study”, RQ, Vol. 36 No. 4, pp. 544-557.
    • (1997) RQ , vol.36 , Issue.4 , pp. 544-557
    • Mendelsohn, J.1
  • 11
    • 0003006893 scopus 로고
    • Grades, learning, and student evaluation of instruction
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  • 12
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    • Class level as a possible mediator of the relationship between grades and student ratings of teaching
    • Sailor, P., Worthen, B.R. and Shin, E.-H. (1997), “Class level as a possible mediator of the relationship between grades and student ratings of teaching”, Assessment and Evaluation in Higher Education, Vol. 22 No. 3, pp. 261-269.
    • (1997) Assessment and Evaluation in Higher Education , vol.22 , Issue.3 , pp. 261-269
    • Sailor, P.1    Worthen, B.R.2    Shin, E.D.H.3
  • 13
    • 0002551951 scopus 로고
    • Reference service standards, performance criteria, and evaluation
    • Schwartz, D.G. and Eakin, D. (1986), “Reference service standards, performance criteria, and evaluation”, Journal of Academic Librarianship, Vol. 12 No. 1, pp. 4-8.
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    • Schwartz, D.G.1    Eakin, D.2
  • 14
    • 4644298980 scopus 로고    scopus 로고
    • Electronic metrics, performance measures, and statistics for publishers and libraries: building common ground and standards
    • Shepherd, P.T. and Davis, D.M. (2002), “Electronic metrics, performance measures, and statistics for publishers and libraries: building common ground and standards”, Portal: Libraries and the Academy, Vol. 2 No. 4, pp. 659-663.
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    • Shepherd, P.T.1    Davis, D.M.2
  • 15
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    • Quality reference service: a preliminary case study
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  • 16
    • 2442668707 scopus 로고    scopus 로고
    • Reliability and structure of LibQUAL+ scores: measuring perceived library service quality
    • Thompson, B., Cook, C. and Thompson, R.L. (2002), “Reliability and structure of LibQUAL+ scores: measuring perceived library service quality”, Portal: Libraries and the Academy, Vol. 2 No. 1, pp. 3-12.
    • (2002) Portal: Libraries and the Academy , vol.2 , Issue.1 , pp. 3-12
    • Thompson, B.1    Cook, C.2    Thompson, R.L.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.