IT to support service quality excellence in the Australian banking industry

Managing Service Quality: An International Journal

Volumn 8, Issue 5, 1998, Pages 350-358

  Lloyd Walker, Beverley ^a   Ping Cheung, Yen ^b  

^a VICTORIA UNIVERSITY   (Australia)

^b MONASH UNIVERSITY   (Australia)

Author keywords

Australia; Banking; Customer service; Information technology; TQM

Indexed keywords

EID: 84993111569     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529810235808     Document Type: Article

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