Management of standardised public services: A comprehensive approach to quality assessment

Managing Service Quality: An International Journal

Volumn 11, Issue 5, 2001, Pages 331-341

  Ancarani, A ^a   Capaldo, G ^b  

^a UNIVERSITY OF CATANIA   (Italy)

^b UNIVERSITY OF NAPLES FEDERICO II   (Italy)

Author keywords

Performance measurement; Public sector; Quality management; Service; Water industry

Indexed keywords

EID: 84986149646     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520110404059     Document Type: Article

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