Public sector quality: Political project or legitimate goal?

International Journal of Public Sector Management

Volumn 11, Issue 4-5, 1998, Pages 341-353

  Erridge, Andrew ^a   Fee, Ruth ^a   McIlroy, John ^a  

^a UNIVERSITY OF ULSTER   (United Kingdom)

Author keywords

Customer satisfaction; European Quality Model; Public sector; TQM

Indexed keywords

EID: 0000947337     PISSN: 09513558     EISSN: None     Source Type: Journal    
DOI: 10.1108/09513559810226734     Document Type: Article

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