Organizational effectiveness indicators to support service quality

Managing Service Quality: An International Journal

Volumn 10, Issue 1, 2000, Pages 46-52

  Gilbert, G Ronald ^a   Parhizgari, Ali M ^a  

^a FLORIDA INTERNATIONAL UNIVERSITY   (United States)

Author keywords

Customer orientation; Internal efficiency; Organizational effectiveness; Service quality

Indexed keywords

EID: 84986172608     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520010307030     Document Type: Article

References (13)

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11. United States (1999), Malcolm Baldridge National Quality Award Criteria for Performance Excellence, US Department of Commerce, National Institute of Standards and Technology, Gathersburg, MD.
12. US Office of Personnel Management (1997), Supervisor of Shipbuilding Conversion & Repair, US Navy, Jacksonville, Florida, President's Quality Award Program, 1996 Achievement Award, Washington, DC.
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