The job satisfaction and performance of contingent and regular customer service representatives: A human capital perspective

International Journal of Service Industry Management

Volumn 13, Issue 4, 2002, Pages 333-347

  Moshavi, Dan ^a   Terborg, James R ^b  

^a MONTANA STATE UNIVERSITY   (United States)

^b UNIVERSITY OF OREGON   (United States)

Author keywords

Customer service; Job satisfaction; Work

Indexed keywords

EID: 84986131282     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230210445069     Document Type: Article

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