-
1
-
-
0242360349
-
Current position and future development of benchmarking
-
Anderson, B. and Camp, R.C. (1995), “Current position and future development of benchmarking”, The TQM Magazine, Vol. 7 No. 5, pp. 21-5.
-
(1995)
The TQM Magazine
, vol.7
, Issue.5
, pp. 21-25
-
-
Anderson, B.1
Camp, R.C.2
-
4
-
-
0004172683
-
-
Harvard Business School Press, Boston, MA.
-
Berliner, C. and Brimson, J.A. (1988), Cost Management for Today's Advanced Manufacturing: The CAM-I Conceptual Design, Harvard Business School Press, Boston, MA.
-
(1988)
Cost Management for Today's Advanced Manufacturing: The CAM-I Conceptual Design
-
-
Berliner, C.1
Brimson, J.A.2
-
5
-
-
0030676877
-
Integrated performance measurement systems: an audit and development guide
-
Biticia, U.S., Carrie. A.S. and McDevitt, L. (1997), “Integrated performance measurement systems: an audit and development guide”, The TQM Magazine, Vol. 9 No. 1, pp 46-53.
-
(1997)
The TQM Magazine
, vol.9
, Issue.1
, pp. 46-53
-
-
Biticia, U.S.1
Carrie, A.S.2
McDevitt, L.3
-
7
-
-
0342292566
-
Performance measurement – the ENAPS approach
-
Brown, J. and Devlin, J. (1997), “Performance measurement – the ENAPS approach”, The International Journal of Business Transformation, Vol. 1. No. 2, pp. 73-84.
-
(1997)
The International Journal of Business Transformation
, vol.1
, Issue.2
, pp. 73-84
-
-
Brown, J.1
Devlin, J.2
-
13
-
-
0002458023
-
Measure costs right: make the right decisions
-
Cooper, R. and Kaplan, R.S. (1988), “Measure costs right: make the right decisions”, Harvard Business Review, Vol. 66 No. 5, pp. 96-103.
-
(1988)
Harvard Business Review
, vol.66
, Issue.5
, pp. 96-103
-
-
Cooper, R.1
Kaplan, R.S.2
-
14
-
-
0008951486
-
-
Coopers and Lybrand, London.
-
Coopers and Lybrand (1995), A Survey of Benchmarking in the UK, Coopers and Lybrand, London.
-
(1995)
A Survey of Benchmarking in the UK
-
-
-
16
-
-
84986031679
-
Quality is dead in Europe – long live excellence. True or false?
-
Dale, B.G., Zairi, M., Van der Weile, A. and William, A.R.T. (2000), “Quality is dead in Europe – long live excellence. True or false?”, Measuring Business Excellence, Vol. 4 No. 3, pp. 4-10.
-
(2000)
Measuring Business Excellence
, vol.4
, Issue.3
, pp. 4-10
-
-
Dale, B.G.1
Zairi, M.2
Van der Weile, A.3
William, A.R.T.4
-
17
-
-
0003449093
-
-
Dow Jones-Irwin, Homewood, IL.
-
Dixon, J.R., Nanni, A.J. and Vollmann, T.E. (1990), The New Performance Challenge – Measuring Operations for World-class Competition, Dow Jones-Irwin, Homewood, IL.
-
(1990)
The New Performance Challenge – Measuring Operations for World-class Competition
-
-
Dixon, J.R.1
Nanni, A.J.2
Vollmann, T.E.3
-
23
-
-
84986019153
-
Best practice benchmarking in the UK
-
Hinton, M., Francis, G. and Holloway, J. (2000), “Best practice benchmarking in the UK”, Benchmarking: An International Journal, Vol. 7 No. 1, pp. 52-61.
-
(2000)
Benchmarking: An International Journal
, vol.7
, Issue.1
, pp. 52-61
-
-
Hinton, M.1
Francis, G.2
Holloway, J.3
-
25
-
-
0003672417
-
-
Harvard Business School Press, Boston, MA.
-
Johnson, H.T. and Kaplan, R.S. (1987), Relevance Lost – The Rise and Fall of Management Accounting, Harvard Business School Press, Boston, MA.
-
(1987)
Relevance Lost – The Rise and Fall of Management Accounting
-
-
Johnson, H.T.1
Kaplan, R.S.2
-
26
-
-
0026494564
-
The balanced scorecard – measures that drive performance
-
Kaplan, R.S. and Norton, D.P. (1992), “The balanced scorecard – measures that drive performance”, Harvard Business Review, January-February, pp. 71-9.
-
(1992)
Harvard Business Review, January-February
, pp. 71-79
-
-
Kaplan, R.S.1
Norton, D.P.2
-
27
-
-
0003454188
-
-
Harvard Business School Press, Boston, MA.
-
Kaplan, R.S. and Norton, D.P. (1996), The Balanced Scorecard: Translating Strategy into Action, Harvard Business School Press, Boston, MA.
-
(1996)
The Balanced Scorecard: Translating Strategy into Action
-
-
Kaplan, R.S.1
Norton, D.P.2
-
28
-
-
0002352706
-
Are your performance measures obsolete?
-
Keegan, D.P., Eiler, R.G. and Jones, C.R. (1989), “Are your performance measures obsolete?”, Management Accounting, June, pp. 45-50.
-
(1989)
Management Accounting, June
, pp. 45-50
-
-
Keegan, D.P.1
Eiler, R.G.2
Jones, C.R.3
-
29
-
-
0009124963
-
Benchmarking in the UK: an empirical study of practitioners and academics
-
Longbottom, D. (2000), “Benchmarking in the UK: an empirical study of practitioners and academics”, Benchmarking: An International Journal, Vol. 7 No. 2, pp. 98-117.
-
(2000)
Benchmarking: An International Journal
, vol.7
, Issue.2
, pp. 98-117
-
-
Longbottom, D.1
-
30
-
-
84986165671
-
An assessment of management systems and business performance in the UK food and drinks industry
-
Mann, R.S., Adebanjo, O. and Kehoe, D. (1999), “An assessment of management systems and business performance in the UK food and drinks industry”, British Food Journal, Vol. 101 No. 1, pp. 5-21.
-
(1999)
British Food Journal
, vol.101
, Issue.1
, pp. 5-21
-
-
Mann, R.S.1
Adebanjo, O.2
Kehoe, D.3
-
31
-
-
0041522296
-
The implementation of total quality management (Paper 1)
-
Mann, R.S. and Kehoe, D.F. (1994), “The implementation of total quality management (Paper 1)”, Quality World Technical Supplement, March, pp. 43-56.
-
(1994)
Quality World Technical Supplement, March
, pp. 43-56
-
-
Mann, R.S.1
Kehoe, D.F.2
-
32
-
-
84986095286
-
Beyond the bench
-
Mann, R.S. and Welch, S.J. (2000), “Beyond the bench”, NZ Management: The Magazine for Leaders, Vol. 47 No. 7, p. 14.
-
(2000)
NZ Management: The Magazine for Leaders
, vol.47
, Issue.7
, pp. 14.
-
-
Mann, R.S.1
Welch, S.J.2
-
34
-
-
84986171094
-
Visible value creation
-
Measuring Business Excellence (1997), “Visible value creation”, Vol. 1 No. 1, pp. 12-14.
-
(1997)
Measuring Business Excellence
, vol.1
, Issue.1
, pp. 12-14
-
-
-
35
-
-
84986058569
-
Fact sheet: ‘Baldrige index’ consistently outperforms the S&P 500
-
10 April, NIST, Gaithersburg, MD.
-
National Institute of Standards and Technology (2001a), “Fact sheet: ‘Baldrige index’ consistently outperforms the S&P 500”, http://www.quality.nist.gov/crit2.htm, 10 April, NIST, Gaithersburg, MD.
-
(2001)
-
-
-
36
-
-
84986042457
-
Fact sheet: Malcolm Baldrige National Quality Award
-
12 June, NIST, Gaithersburg, MD.
-
National Institute of Standards and Technology (2001b), “Fact sheet: Malcolm Baldrige National Quality Award”, http://www.nist.gov/public_affairs/factsheet/mbnqa.htm, 12 June, NIST, Gaithersburg, MD.
-
(2001)
-
-
-
37
-
-
84986181233
-
Fact sheet: frequently asked questions and answers about the Malcolm Baldrige National Quality Award
-
12 June, NIST, Gaithersburg, MD.
-
National Institute of Standards and Technology (2001c), “Fact sheet: frequently asked questions and answers about the Malcolm Baldrige National Quality Award”, http://www.nist.gov/public_affairs/factsheet/baldfaqs.htm, 12 June, NIST, Gaithersburg, MD.
-
(2001)
-
-
-
39
-
-
0003849129
-
-
Works Management, Cambridge.
-
Neely, A., Mills, J., Gregory, M., Richards, H., Platts, K. and Bourne, M. (1996), Getting the Measure of Your Business, Works Management, Cambridge.
-
(1996)
Getting the Measure of Your Business
-
-
Neely, A.1
Mills, J.2
Gregory, M.3
Richards, H.4
Platts, K.5
Bourne, M.6
-
41
-
-
84986171113
-
-
Information provided by Sue Wright, CEO, New Zealand Business Excellence Foundation, February.
-
New Zealand Business Excellence Foundation (2000), Information provided by Sue Wright, CEO, New Zealand Business Excellence Foundation, February.
-
(2000)
-
-
-
46
-
-
0003880997
-
-
Morgan Kaufmann Publishers, San Francisco, CA.
-
Spool, J.M., Scanlon, T., Schroeder, W., Snyder, C. and DeAngelo, T. (1999), Web Site Usability: A Designers Guide, Morgan Kaufmann Publishers, San Francisco, CA.
-
(1999)
Web Site Usability: A Designers Guide
-
-
Spool, J.M.1
Scanlon, T.2
Schroeder, W.3
Snyder, C.4
DeAngelo, T.5
-
49
-
-
84986075032
-
Do you benchmark? A short poll
-
June
-
The Benchmarking Exchange, (2001), “Do you benchmark? A short poll”, Benchmarking Update – A Global Benchmarking Newsbrief, http://205.179.141.170/TBE_Members2/newsletters/bupdate0601.cfm, Vol. 10, June.
-
(2001)
Benchmarking Update – A Global Benchmarking Newsbrief
, vol.10
-
-
-
50
-
-
3543057032
-
Benchmarking and operational performance: some empirical results
-
Voss, C., Alstrom, P. and Blackmon, K. (1997), “Benchmarking and operational performance: some empirical results”, International Journal of Operations & Production Management, Vol. 17 No. 10, pp. 1046-58.
-
(1997)
International Journal of Operations & Production Management
, vol.17
, Issue.10
, pp. 1046-1058
-
-
Voss, C.1
Alstrom, P.2
Blackmon, K.3
-
54
-
-
0009128439
-
Benchmarking maturity as we approach the next millennium?
-
Zairi, M. and Ahmed, P.K. (1999), “Benchmarking maturity as we approach the next millennium?”, Total Quality Management, Vol. 10 No. 4/5, pp. 810-16.
-
(1999)
Total Quality Management
, vol.10
, Issue.4-5
, pp. 810-816
-
-
Zairi, M.1
Ahmed, P.K.2
|