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Volumn 8, Issue 5, 2001, Pages 431-452

The development of a benchmarking and performance improvement resource

Author keywords

Benchmarking; Internet; Performance measurement

Indexed keywords


EID: 84986127932     PISSN: 14635771     EISSN: None     Source Type: Journal    
DOI: 10.1108/EUM0000000006387     Document Type: Article
Times cited : (19)

References (55)
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    • Zairi, M.1    Ahmed, P.K.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.