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Volumn 7, Issue 1, 2000, Pages 52-61

Best practice benchmarking in the UK

Author keywords

Book reviews and reviewing; Gay literature; Lesbian literature; Young adults

Indexed keywords


EID: 84986019153     PISSN: 14635771     EISSN: None     Source Type: Journal    
DOI: 10.1108/14635770010314954     Document Type: Article
Times cited : (101)

References (27)
  • 1
    • 84986053750 scopus 로고    scopus 로고
    • Best value will help create a new service delivery ethic
    • Bassam, S. (1997), “Best value will help create a new service delivery ethic”, Local Government Chronicle, 6 June, pp. 8-9.
    • (1997) Local Government Chronicle , pp. 8-9.
    • Bassam, S.1
  • 2
    • 84986085214 scopus 로고    scopus 로고
    • paper presented at the joint PiN & PMRU seminar, Open University, Milton Keynes.
    • Bowerman, M., Francis, G., Stephens, A., Fry, J. and Hawksworth, S. (1999), paper presented at the joint PiN & PMRU seminar, Open University, Milton Keynes.
    • (1999)
    • Bowerman, M.1    Francis, G.2    Stephens, A.3    Fry, J.4    Hawksworth, S.5
  • 6
    • 84986024148 scopus 로고    scopus 로고
    • Benchmarking customer service
    • Cook, S. and Macaulay (1996), “Benchmarking customer service”, Customer Service Management, December, pp. 44-7.
    • (1996) Customer Service Management , pp. 44-7.
    • Cook, S.1    Macaulay2
  • 7
    • 0008951486 scopus 로고
    • Coopers & Lybrand, London.
    • Coopers & Lybrand (1994a), Survey of Benchmarking in Europe, Coopers & Lybrand, London.
    • (1994) Survey of Benchmarking in Europe
  • 8
    • 0008951486 scopus 로고
    • Coopers & Lybrand and CBI National Manufacturing Council, London.
    • Coopers & Lybrand (1994b), Survey of Benchmarking in the UK, Coopers & Lybrand and CBI National Manufacturing Council, London.
    • (1994) Survey of Benchmarking in the UK
  • 9
    • 0001071921 scopus 로고    scopus 로고
    • On the appropriateness of benchmarking
    • Cox, A. and Thompson, I. (1998), “On the appropriateness of benchmarking”, Journal of General Management, Vol. 23 No. 3, pp. 1-20.
    • (1998) Journal of General Management , vol.23 , Issue.3 , pp. 1-20.
    • Cox, A.1    Thompson, I.2
  • 10
    • 84986073010 scopus 로고    scopus 로고
    • The burgeoning of benchmarking in British local government
    • Davis, P. (1998), “The burgeoning of benchmarking in British local government”, Benchmarking: An International Journal, Vol. 5 No. 4, pp. 260-70.
    • (1998) Benchmarking: An International Journal , vol.5 , Issue.4 , pp. 260-70.
    • Davis, P.1
  • 14
    • 0039862135 scopus 로고    scopus 로고
    • League tables and their limitations: statistical issues in comparisons of institutional performance
    • Goldstein, H. and Spiegelhalter, D.J. (1996), “League tables and their limitations: statistical issues in comparisons of institutional performance”, Journal of the Royal Statistical Society A, Vol. 159 No. 3, pp. 385-443.
    • (1996) Journal of the Royal Statistical Society A , vol.159 , Issue.3 , pp. 385-443
    • Goldstein, H.1    Spiegelhalter, D.J.2
  • 15
    • 0001182341 scopus 로고    scopus 로고
    • A vehicle for change? A case study of performance improvement in the ‘new’ public sector
    • Holloway, J., Francis, G. and Hinton, C.M. (1999a), “A vehicle for change? A case study of performance improvement in the ‘new’ public sector”, International Journal of Public Sector Management, Vol. 12 No. 4, pp. 351-65.
    • (1999) International Journal of Public Sector Management , vol.12 , Issue.4 , pp. 351-65.
    • Holloway, J.1    Francis, G.2    Hinton, C.M.3
  • 18
    • 0030100947 scopus 로고    scopus 로고
    • What benchmarking books don't tell you
    • Lincoln, S. and Price, A. (1996), “What benchmarking books don't tell you”, Quality Progress, Vol. 29 No. 3, pp. 33-6.
    • (1996) Quality Progress , vol.29 , Issue.3 , pp. 33-6.
    • Lincoln, S.1    Price, A.2
  • 20
    • 84986094073 scopus 로고
    • Where benchmarkers go wrong
    • Sheridan, J.H. (1993), “Where benchmarkers go wrong”, Industry Week, 15 March, pp. 28-34.
    • (1993) Industry Week , pp. 28-34.
    • Sheridan, J.H.1
  • 21
    • 22644448645 scopus 로고    scopus 로고
    • From benchmarking to business process re-engineering: a case study
    • (Special Issues)
    • Simpson, M., Kondouli, D. and Wai, P.H. (1999), “From benchmarking to business process re-engineering: a case study”, Total Quality Management, Vol. 10 Nos 4/5 (Special Issues), pp. S717-24.
    • (1999) Total Quality Management , vol.10 , pp. S717-24.
    • Simpson, M.1    Kondouli, D.2    Wai, P.H.3
  • 24
    • 0002307633 scopus 로고    scopus 로고
    • Benchmarking for best value in local authorities
    • Stephens, A. and Bowerman, M. (1997), “Benchmarking for best value in local authorities”, Management Accounting, November, pp. 76-7.
    • (1997) Management Accounting , pp. 76-7.
    • Stephens, A.1    Bowerman, M.2
  • 26
    • 22644451044 scopus 로고    scopus 로고
    • Collaborating to compete: benchmarking through regional partnerships
    • (Special Issues)
    • Yarrow, D.J. and Prabhu, V.B. (1999), “Collaborating to compete: benchmarking through regional partnerships”, Total Quality Management, Vol. 10 Nos 4/5 (Special Issues), pp. S793-S802.
    • (1999) Total Quality Management , vol.10 , pp. S793-S802
    • Yarrow, D.J.1    Prabhu, V.B.2
  • 27
    • 0009128439 scopus 로고    scopus 로고
    • “Benchmarking maturity as we approach the millennium?” (Special Issues)
    • Zairi, M. and Ahmed, P.K. (1999), “Benchmarking maturity as we approach the millennium?”, Total Quality Management, Vol. 10 Nos 4/5 (Special Issues), pp. S810-16.
    • (1999) Total Quality Management , vol.10 , pp. S810-16.
    • Zairi, M.1    Ahmed, P.K.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.