메뉴 건너뛰기




Volumn 9, Issue 3, 2001, Pages 139-152

A conceptual framework for guaranteeing higher education

Author keywords

Education; Quality; Service; TQM

Indexed keywords


EID: 84986099013     PISSN: 09684883     EISSN: None     Source Type: Journal    
DOI: 10.1108/09684880110399103     Document Type: Article
Times cited : (20)

References (25)
  • 1
    • 84986084764 scopus 로고    scopus 로고
    • Assessing the use of total quality management in the business school classroom
    • Bass, K., Dellana, S. and Herbert, F. (1996), “Assessing the use of total quality management in the business school classroom”, Journal of Education for Business, Vol. 72 No. 4, pp. 339-43.
    • (1996) Journal of Education for Business , vol.72 , Issue.4 , pp. 339-343
    • Bass, K.1    Dellana, S.2    Herbert, F.3
  • 3
    • 0012319518 scopus 로고
    • A consumer-sided experimental examination of signaling theory: do consumers perceive warranties as signals of quality
    • Boulding, W. and Kirmani, A. (1993), “A consumer-sided experimental examination of signaling theory: do consumers perceive warranties as signals of quality”, Journal of Consumer Research, Vol. 20 No.6, pp. 111-23.
    • (1993) Journal of Consumer Research , vol.20 , Issue.6 , pp. 111-123
    • Boulding, W.1    Kirmani, A.2
  • 4
    • 0031125549 scopus 로고    scopus 로고
    • Using the Baldrige Award criteria in college classrooms
    • Ensby, M. and Mahmoodi, F. (1997), “Using the Baldrige Award criteria in college classrooms”, Quality Progress, Vol. 30 No. 4, pp. 85-91.
    • (1997) Quality Progress , vol.30 , Issue.4 , pp. 85-91
    • Ensby, M.1    Mahmoodi, F.2
  • 5
    • 0032188257 scopus 로고    scopus 로고
    • How to fine-tune your business processes
    • Epelman, M., Brimley, D., Maher, D. and O'Brien, D. (1998), “How to fine-tune your business processes”, Quality Progress, Vol. 31 No. 10, pp. 55-60.
    • (1998) Quality Progress , vol.31 , Issue.10 , pp. 55-60
    • Epelman, M.1    Brimley, D.2    Maher, D.3    O'Brien, D.4
  • 6
    • 84986127488 scopus 로고    scopus 로고
    • Catalog – accessed online at on 9/18/00.
    • Fitchburg State College (2000) Catalog – accessed online at http://raven.fsc.edu/catalog/Commitment/guarantee.html on 9/18/00.
    • (2000)
  • 7
    • 0003128618 scopus 로고    scopus 로고
    • Whatever you do, don’t treat your students like customers
    • Franz, R.S. (1998), “Whatever you do, don’t treat your students like customers”, Journal of Management Education, Vol. 22 No. 1, pp. 63-9.
    • (1998) Journal of Management Education , vol.22 , Issue.1 , pp. 63-69
    • Franz, R.S.1
  • 8
    • 0000465144 scopus 로고
    • The informational role of warranties and private disclosure about product quality
    • Grossman, S.J. (1981), “The informational role of warranties and private disclosure about product quality”, Journal of Law and Economics, Vol. 24 No.12, pp. 461-83.
    • (1981) Journal of Law and Economics , vol.24 , Issue.12 , pp. 461-483
    • Grossman, S.J.1
  • 9
    • 0012867831 scopus 로고
    • The power of internal guarantees
    • Hart, C.W.L. (1995), “The power of internal guarantees”, Harvard Business Review, Vol. 73 No. 1, pp. 64-73.
    • (1995) Harvard Business Review , vol.73 , Issue.1 , pp. 64-73
    • Hart, C.W.L.1
  • 10
    • 84986178593 scopus 로고
    • The power of unconditional service guarantees
    • Hart, C.W.L. (1988), “The power of unconditional service guarantees”, Harvard Business Review. Vol. 66 No.4, pp. 54-62.
    • (1988) Harvard Business Review , vol.66 , Issue.4 , pp. 54-62
    • Hart, C.W.L.1
  • 11
    • 0026829416 scopus 로고
    • Guarantees come to professional service firms
    • Hart, C.W.L., Schlesinger, L.A. and Maher, D. (1992), “Guarantees come to professional service firms”, Sloan Management Review, Vol. 33 Spring, pp.19-29.
    • (1992) Sloan Management Review , vol.33 , Issue.Spring , pp. 19-29
    • Hart, C.W.L.1    Schlesinger, L.A.2    Maher, D.3
  • 12
    • 0842342701 scopus 로고
    • Can higher education learn from factories?
    • Hubbard, D. (1994), “Can higher education learn from factories?”, Quality Progress, Vol. 27 No. 5, pp. 93-97.
    • (1994) Quality Progress , vol.27 , Issue.5 , pp. 93-97
    • Hubbard, D.1
  • 13
    • 84986127510 scopus 로고    scopus 로고
    • Grads for hire, warranty included'
    • Magnuson, C. (1996), “Grads for hire, warranty included'’, Nation’s Business, Vol. 82 No. 6, pp. 13-15.
    • (1996) Nation’s Business , vol.82 , Issue.6 , pp. 13-15
    • Magnuson, C.1
  • 15
    • 0842342703 scopus 로고    scopus 로고
    • Guaranteeing student satisfaction: an exercise in treating students as customers
    • McCollough, M.A. and Gremler, D.D. (1999), “Guaranteeing student satisfaction: an exercise in treating students as customers”, Journal of Marketing Education, Vol. 21 No. 2, pp. 118-30.
    • (1999) Journal of Marketing Education , vol.21 , Issue.2 , pp. 118-130
    • McCollough, M.A.1    Gremler, D.D.2
  • 16
    • 0842277888 scopus 로고    scopus 로고
    • Student satisfaction guarantees: an empirical investigation of student and faculty attitudes
    • McCollough, M.A. and Gremler, D.D. (1999), “Student satisfaction guarantees: an empirical investigation of student and faculty attitudes”, Marketing Education Review, Vol. 9 No. 2, pp. 53-64.
    • (1999) Marketing Education Review , vol.9 , Issue.2 , pp. 53-64
    • McCollough, M.A.1    Gremler, D.D.2
  • 18
    • 33745578257 scopus 로고    scopus 로고
    • An alternate view of education quality
    • Nachlas, J.A. (1999), “An alternate view of education quality”, Quality Progress, Vol. 32 No. 6, pp. 81-4.
    • (1999) Quality Progress , vol.32 , Issue.6 , pp. 81-84
    • Nachlas, J.A.1
  • 19
    • 84986068450 scopus 로고    scopus 로고
    • Baptist university gives guarantee on education
    • 10December
    • Nissimov, R. (2000), “Baptist university gives guarantee on education”, The Bryan-College Station Eagle, 10December, p. E3.
    • (2000) The Bryan-College Station Eagle , pp. E3
    • Nissimov, R.1
  • 20
    • 0002649591 scopus 로고
    • Warranty and other extrinsic cue effects on consumers’ risk perceptions
    • Shimp, T.A. and Bearden, W.O. (1982), “Warranty and other extrinsic cue effects on consumers’ risk perceptions”, Journal of Consumer Research, Vol. 9 No. 6, pp. 38-46.
    • (1982) Journal of Consumer Research , vol.9 , Issue.6 , pp. 38-46
    • Shimp, T.A.1    Bearden, W.O.2
  • 21
    • 0030270595 scopus 로고    scopus 로고
    • Are students the true customers of higher education?
    • Sirvanci, M. (1996), “Are students the true customers of higher education?”, Quality Progress, Vol. 29 No. 10, pp. 99-102.
    • (1996) Quality Progress , vol.29 , Issue.10 , pp. 99-102
    • Sirvanci, M.1
  • 24
    • 0010773384 scopus 로고    scopus 로고
    • The case for students as customers
    • Wallace, J. (1999), “The case for students as customers”, Quality Progress, Vol. 32 No. 2, pp. 47-51.
    • (1999) Quality Progress , vol.32 , Issue.2 , pp. 47-51
    • Wallace, J.1
  • 25
    • 0003293406 scopus 로고
    • Are warranties accurate signals of product reliability?
    • Wiener, J.L. (1985), “Are warranties accurate signals of product reliability?” Journal of Consumer Research, Vol. 12 No. 9, pp. 245-50.
    • (1985) Journal of Consumer Research , vol.12 , Issue.9 , pp. 245-250
    • Wiener, J.L.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.