Two sides of the same story: Measuring different quality perceptions of the dyadic service encounter with the SERVCON instrument

Total Quality Management

Volumn 7, Issue 6, 1996, Pages 595-604

  De Ruyter, Ko ^a   Wetzels, Martin ^a  

^a MAASTRICHT UNIVERSITY   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 1542530967     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/09544129610504     Document Type: Article

References (24)

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