Creating user-centered instructions for novice end-users

Reference Services Review

Volumn 27, Issue 3, 1999, Pages 280-286

  Nahl, Diane ^a  

^a UNIVERSITY OF HAWAII   (United States)

Author keywords

Academic libraries; End user computing; Human computer interaction; Instructional design; Instructional strategy; Library users

Indexed keywords

EID: 84986014432     PISSN: 00907324     EISSN: None     Source Type: Journal    
DOI: 10.1108/00907329910283467     Document Type: Article

References (20)

1. Atlas, M.C., Little, K.R. and Purcell, M.O. (1997), “Flip charts at the OPAC: using transaction log analysis to judge their effectiveness”, RQ, Vol. 37 No. 1, pp. 63-9
2. Blecic, D.D., Bangalore, N.S., Dorsch, J.L., Henderson, C.L., Koenig, M.H. and Weller, A.C. (1998), “Using transaction log analysis to improve OPAC retrieval results”, College & Research Libraries, Vol. 58 No. 5, pp. 39-50
3. Bostian, R. and Robbins, A. (1990), “Effective instruction for searching CD-ROM indexes”, Laserdisk Professional, Vol. 3 No. 1, pp. 14-17
4. Bucknall, T. and Mangrum, R. (1992), “U-Search: a user study of the CD-ROM service at the University of North Carolina at Chapel Hill”, RQ, Vol. 31 No. 4, pp. 542-53
5. Cady, D. (1995), Bulletproof Documentation: Creating Quality through Testing, McGraw-Hill, New York, NY, pp. 1-52
6. Carroll, J.M. (1990), The Nurnberg Funnel: Designing Minimalist Instruction for Practical Computer Skill, MIT Press, Cambridge, MA
7. Carroll, J.M. (1998), Minimalism beyond the Nurnberg Funnel, MIT Press, Cambridge, MA
8. Chavarria, L.S. (1982), “Improving the friendliness of technical manuals”, in Proceedings of the 29th Technical Communication Conference, May 5-8, 1982, Boston, MA, Society for Technical Communications, Washington, DC, pp. w.26-w.28
9. Connaway, L.S., Johnson, D.W. and Searing, S.E. (1997), “Online catalogs from the user perspective: the use of focus group interviews”, College & Research Libraries, Vol. 58 No. 5, pp. 412-13
10. Dervin, B. (1983), “Information as a user construct: the relevance of perceived information needs to synthesis and interpretation”, in Ward, S.A. and Reed, L.J. (Eds), Knowledge Structure and Use: Implications for Synthesis and Interpretation, Temple University Press, Philadelphia, PA, pp. 155-83
11. Eliason, K., McKinstry, J., Fraser, B.M. and Babbitt, E.P. (1997), “Navigating online menus: a quantitative experiment”, College & Research Libraries, Vol. 59 No. 1, pp. 39-50
12. Massey-Burzio, V. (1998), “From the other side of the reference desk: a focus group study”, Journal of Academic Librarianship, Vol. 24 No. 3, pp. 208-15
13. Nahl, D. (1995a), “Affective elaborations in Boolean search instructions for novices: effects on comprehension, self-confidence, and error type”, in Kinney, T. (Ed.), Proceedings of the 58th Annual Meeting of the American Society for Information Science, 32, Chicago, IL, October 9-12, 1995, Information Today, Medford, NJ, pp. 69-76
14. Nahl, D. (1995b), “Guidelines for creating user-centered instructions for novice end users”, in Shirato, L. (Ed.), The Impact of Technology on Library Instruction, papers and session materials presented at the Twenty-first National LOEX Conference, Racine, WI, May 14-15, 1993, Pierian Press, Ann Arbor, MI, pp. 9-19
15. Nahl, D. and Harada, V.H. (1996), “Composing Boolean search statements: self-confidence, concept analysis, search logic, and errors”, School Library Media Quarterly, Vol. 24 No. 4, pp. 199-207
16. Nahl, D. and Meer, P. (1997), “User-centered assessment of two Web browsers: errors, perceived self-efficacy, and success”, in Schwartz, C. and Rorvig, M. (Eds), Proceedings of the 60th Annual Meeting of the American Society for Information Science, 34, Washington, D.C., November 1-6, 1997, Information Today, Medford, NJ, pp. 89-97
17. Nahl, D. and Tenopir, C. (1996), “Affective and cognitive searching behavior of novice end-users of a full text database”, Journal of the American Society for Information Science, Vol. 47 No. 4, pp. 276-86
18. Nahl-Jacobovits, D. (1993), “CD-ROM point-of use instructions for novice searchers: a comparison of user-centered affectively elaborated and unelaborated text”, PhD dissertation, University of Hawaii
19. Naismith, R. and Stein, J. (1989), “Library jargon: student comprehension of technical language used by librarians”, College & Research Libraries, Vol. 50 No. 5, pp. 543-52
20. Stewart, L. (1993), “Helping students during online searches: an evaluation”, Journal of Academic Librarianship, Vol. 18 No. 6, pp. 347-351