Flip charts at the OPAC: Using transaction log analysis to judge their effectiveness

Reference and User Services Quarterly

Volumn 37, Issue 1, 1997, Pages 63-69

  Atlas, Michel C ^a   Little, Karen R ^a   Purcell, Michael O ^a  

^a UNIVERSITY OF LOUISVILLE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 22444452656     PISSN: 10949054     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (35)

1. Sarah M. Pritchard, SCORPIO: A Study of Public Users of the Library of Congress Information System, photocopy (Washington, D.C.: Library of Congress, 1981), 12-13.
2. Gail M. Staines and Sheryl L. Knab, "Supplemental BI: Developing an OPAC Self-Help Guide," Research Strategies 11, no. 1 (1993): 33-34, 36.
3. Gail M. Staines and Sheryl L. Knab, Research Strategies Ibid., 37.
4. Brian Nielson, "What They Say They Do and What They Do: Assessing Online Catalog Use Instruction through Transaction Monitoring," Information Technology and Libraries 5 (Mar. 1986): 31.
5. Thomas A. Peters, "When Smart People Fail: An Analysis of the Transaction Log of an Online Public Access Catalog," Journal of Academic Librarianship 15, no. 5 (1989): 272.
6. David Holmes and Derrick Bulger, "A Day in the Life of a Public Terminal - A Transaction Analysis of an Online Catalogue Terminal in a Bilingual Environment," Canadian Journal for Information Science 13, no. 3 (Dec. 1988): 24.
7. Steven D. Zink, "Monitoring User Search Success through Transaction Log Analysis: The WolfPAC Example," Reference Services Review 19 (1991): 51.
8. Rhonda N. Hunter, "Successes and Failures of Patrons Searching the Online Catalog at a Large Academic Library: A Transaction Log Analysis," RQ 30 (Spring 1991): 400 (13.6 percent).
9. Zink, "Monitoring User Search Success," 51.
10. Terry Ballard and Jim Smith, "The Human Interface: An Ongoing Study of OPAC Usage at Adelphi University," Advances in Online Public Access Catalogs 1 (1992): 65-66.
11. Hunter, "Successes and Failures," 52 (15.2 percent), 400 (15.2 percent);
12. Peters, "When Smart People Fail," 272 (14 percent).
13. Hunter, "Successes and Failures," 399 (51.8 percent);
14. Zink, "Monitoring User Search Success," 51 (49.33 percent).
15. Zink, "Monitoring User Search Success," 51 (22.1 percent);
16. Beverley Barret and Margaret Maticka, "An Analysis of User Failure in Subject Searching an Online Catalogue," in Garbage In - Garbage Out: The Need for Quality in the Age of Automation: Australian Library and Information Association 8th National Cataloguing Conference, 14-16 September, 1989, Hotel Adelaide, North Adelaide South Australia: Conference Papers (Adelaide: Auslib Pr., 1990), 40 (32 percent);
17. Hunter, "Successes and Failures," 399 (62 percent).
18. Diane Vizine-Goetz and Karen Markey Drabenstott, "Computer and Manual Analysis of Subject Terms Entered by Online Catalog Users," in Proceedings of the 54th American Society for Information Science Annual Meeting (Medford, N.J.: Learned Information, 1991), 157.
19. Allyson Carlyle, "Matching LCSH and User Vocabulary in the Library Catalog," in Subject Control in Online Catalogs (New York: Haworth, 1989), 44.
20. Barrett and Maticka, "Analysis of User Failure," 42.
21. Karen Markey, Subject Searching in Library Catalogs: Before and after the Introduction of Online Catalogs (Dublin, Ohio: OCLC, 1984), 70.
22. Ballard and Smith, "Human Interface," 60 (25 percent);
23. Terry Ballard, "Comparative Searching Styles of Patrons and Staff," LRTS 38, no. 3 (1994): 303 (36.1 percent);
24. Peters, "When Smart People Fail," 270 (40.5 percent);
25. Hunter, "Successes and Failures," 399 (54 percent).
26. Peters, "When Smart People Fail," 271 (20 percent).
27. Ballard, "Comparative Searching Styles," 300.
28. Ballard and Smith, "Human Interface," 70.
29. Peters, "When Smart People Fail," 271.
30. Ray R. Larson, "The Decline of Subject Searching: Long-Term Trends and Patterns of Index Use in an Online Catalog," Journal of the American Society for Information Science 42, no. 3 (1991): 213.
31. Diane Turner, "Viewpoint: What's the Point of Bibliographic Instruction, Point-of-Use Guides, and Inhouse Bibliographies¿" Wilson Library Bulletin (Jan. 1993): 65.
32. Catherine M. Dwyer, Eleanor A. Gossen, and Lynne M. Martin, "Known-Item Search Failure in an OPAC," RQ 30 (Winter 1991): 235.
33. Domenica M. Barbuto and Elena E. Cevallos, "End-User Searching: Program Review and Future Prospects," RQ 30 (Winter 1991): 225.
34. Bruce A. Leach, "Research Notes: Identifying CD-ROM Use Patterns As a Tool for Evaluating User Instruction," College & Research Libraries 55 (July 1994): 365.
35. Holmes and Bulger, "Day in the Life of a Public Terminal," 30.