Risk-based framework for improving customer satisfaction through system reliability in small-sized to medium-sized water utilities

Journal of Management in Engineering

Volumn 32, Issue 5, 2016, Pages

  Haider, Husnain ^a   Sadiq, Rehan ^a   Tesfamariam, Solomon ^a  

^a UNIVERSITY OF BRITISH COLUMBIA   (Canada)

Author keywords

Customer satisfaction; Failure mode effect analysis; Risk analysis; Root cause analysis; Small sized to medium sized water utilities; System reliability

Indexed keywords

BENCHMARKING; DECISION MAKING; DECISION THEORY; FUZZY SET THEORY; RELIABILITY; RELIABILITY ANALYSIS; RISK ANALYSIS; RISK ASSESSMENT; RISK MANAGEMENT; SALES; WATER SUPPLY; WATER SUPPLY SYSTEMS;

BRITISH COLUMBIA , CANADA; FAILURE MODE EFFECT ANALYSIS; INSPECTION AND MAINTENANCE; LARGE SCALE INFRASTRUCTURES; PERFORMANCE BENCHMARKING; ROOT CAUSE ANALYSIS; SYSTEM RELIABILITY; WATER UTILITY;

CUSTOMER SATISFACTION;

EID: 84982281139     PISSN: 0742597X     EISSN: None     Source Type: Journal    
DOI: 10.1061/(ASCE)ME.1943-5479.0000435     Document Type: Article

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