Evaluation of customer-driven level of service for water infrastructure asset management

Journal of Management in Engineering

Volumn 31, Issue 4, 2015, Pages

  Han, Sangjong ^a   Chae, Myung Jin ^b   Hwang, Hwankook ^b   Choung, Youn Kyoo ^a  

^a Yonsei University   (South Korea)

^b Korea Institute of Civil Engineering and Building Technology   (South Korea)

Author keywords

Customer value; Infrastructure asset management; Level of service; Triple bottom line; Water supply system

Indexed keywords

ASSET MANAGEMENT; BUDGET CONTROL; DECISION MAKING; REGRESSION ANALYSIS; SALES; SURVEYS; WATER PIPELINES; WATER SUPPLY; WATER SUPPLY SYSTEMS;

CUSTOMER VALUES; ENGINEERING PERFORMANCE; INFRASTRUCTURE ASSET MANAGEMENT; LEVEL OF SERVICE; MAINTENANCE BUDGETS; MULTIPLE REGRESSION ANALYSIS; TRIPLE BOTTOM LINE; WATER INFRASTRUCTURE;

CUSTOMER SATISFACTION;

EID: 84931077436     PISSN: 0742597X     EISSN: 19435479     Source Type: Journal    
DOI: 10.1061/(ASCE)ME.1943-5479.0000293     Document Type: Article

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