Public agency performance management for improved service delivery in the digital age: Case study

Journal of Management in Engineering

Volumn 31, Issue 5, 2015, Pages

  Dey, Soumya S ^a   Thommana, Jose ^a   Dock, Stephanie ^a  

^a U S DEPARTMENT OF TRANSPORTATION   (United States)

Author keywords

Business management; Case studies; Client relationships; Communication; Leadership; Management; Management methods; Productivity; Public services

Indexed keywords

COMMUNICATION; CUSTOMER SATISFACTION; MANAGEMENT; PRODUCTIVITY; QUALITY OF SERVICE; SALES;

BUSINESS MANAGEMENT; CASE-STUDIES; CLIENT RELATIONSHIPS; LEADERSHIP; MANAGEMENT METHOD; PUBLIC SERVICES;

DECISION MAKING;

EID: 84939557921     PISSN: 0742597X     EISSN: 19435479     Source Type: Journal    
DOI: 10.1061/(ASCE)ME.1943-5479.0000321     Document Type: Article

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