메뉴 건너뛰기




Volumn 99, Issue 9, 2016, Pages 1461-1466

Clinicians’ strategies for managing their emotions during difficult healthcare conversations

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; AGED; ARTICLE; AWARENESS; CLINICAL PRACTICE; CONTROLLED STUDY; EMOTION ASSESSMENT; EMPATHY; FEMALE; HEALTH CARE PERSONNEL; HUMAN; MALE; MEDICAL INFORMATION; MEDICAL INTERPRETER; MEDICAL SPECIALIST; NURSE; OPEN ENDED QUESTIONNAIRE; PATIENT CARE; PEDIATRIC HOSPITAL; PHYSICIAN; PRACTICE GUIDELINE; PRIMARY HEALTH CARE; PRIORITY JOURNAL; PROFESSIONAL IDENTITY; PROFESSIONALISM; PSYCHOSOCIAL PROFESSIONAL; SELF CARE; SELF REPORT; SIMULATION; SKILL; TEAM BUILDING; TERTIARY HEALTH CARE; WORK EXPERIENCE; WORKSHOP; DOCTOR PATIENT RELATION; EMOTION; INTERPERSONAL COMMUNICATION; MASSACHUSETTS; MEDICAL EDUCATION; MIDDLE AGED; PROFESSIONAL-PATIENT RELATIONSHIP; PSYCHOLOGY; QUESTIONNAIRE;

EID: 84979582032     PISSN: 07383991     EISSN: 18735134     Source Type: Journal    
DOI: 10.1016/j.pec.2016.06.017     Document Type: Article
Times cited : (16)

References (50)
  • 2
    • 0942268154 scopus 로고    scopus 로고
    • Communicating sad, bad, and difficult news in medicine
    • [2] Fallowfield, L., Jenkins, V., Communicating sad, bad, and difficult news in medicine. Lancet 363 (2004), 312–319.
    • (2004) Lancet , vol.363 , pp. 312-319
    • Fallowfield, L.1    Jenkins, V.2
  • 3
    • 2942561745 scopus 로고    scopus 로고
    • Family satisfaction with family conferences about end-of-life care in the intensive care unit: increased proportion of family speech is associated with increased satisfaction
    • [3] McDonagh, J.R., Elliott, T.B., Engelberg, R.A., Treece, P.D., Shannon, S.E., Rubenfeld, G.D., Patrick, D.L., Curtis, J.R., Family satisfaction with family conferences about end-of-life care in the intensive care unit: increased proportion of family speech is associated with increased satisfaction. Crit. Care Med. 32 (2004), 1484–1488.
    • (2004) Crit. Care Med. , vol.32 , pp. 1484-1488
    • McDonagh, J.R.1    Elliott, T.B.2    Engelberg, R.A.3    Treece, P.D.4    Shannon, S.E.5    Rubenfeld, G.D.6    Patrick, D.L.7    Curtis, J.R.8
  • 4
    • 79251508888 scopus 로고    scopus 로고
    • Exploring physician perceptions of the impact of emotions on behavior during interactions with patients
    • [4] Kushnir, T., Kushnir, J., Sarel, A., Cohen, A.H., Exploring physician perceptions of the impact of emotions on behavior during interactions with patients. Fam. Pract. 28 (2011), 75–81.
    • (2011) Fam. Pract. , vol.28 , pp. 75-81
    • Kushnir, T.1    Kushnir, J.2    Sarel, A.3    Cohen, A.H.4
  • 5
    • 0033211323 scopus 로고    scopus 로고
    • Beyond breaking bad news: how to help patients who suffer
    • [5] Rabow, M.W., McPhee, S.J., Beyond breaking bad news: how to help patients who suffer. West J. Med. 171 (1999), 260–263.
    • (1999) West J. Med. , vol.171 , pp. 260-263
    • Rabow, M.W.1    McPhee, S.J.2
  • 6
    • 34247562265 scopus 로고    scopus 로고
    • Communication interventions make a difference in conversations between physicians and patients
    • [6] Rao, J.K., Anderson, L.A., Inui, T.S., Frankel, R.M., Communication interventions make a difference in conversations between physicians and patients. Med. Care 45 (2007), 340–349.
    • (2007) Med. Care , vol.45 , pp. 340-349
    • Rao, J.K.1    Anderson, L.A.2    Inui, T.S.3    Frankel, R.M.4
  • 7
    • 79551514368 scopus 로고    scopus 로고
    • Cross-cultural adaptation of an innovative approach to learning about difficult conversations in healthcare
    • [7] Lamiani, G., Meyer, E.C., Leone, D., Vegni, E., Browning, D.M., Rider, E.A., Truog, R.D., Moja, E.A., Cross-cultural adaptation of an innovative approach to learning about difficult conversations in healthcare. Med. Teach. 33 (2011), e57–e64.
    • (2011) Med. Teach. , vol.33 , pp. e57-e64
    • Lamiani, G.1    Meyer, E.C.2    Leone, D.3    Vegni, E.4    Browning, D.M.5    Rider, E.A.6    Truog, R.D.7    Moja, E.A.8
  • 8
    • 85047683481 scopus 로고
    • Lottery winners and accident victims: is happiness relative?
    • [8] Brickman, P., Coates, D., Janoff-Bulman, R., Lottery winners and accident victims: is happiness relative?. J. Pers. Soc. Psychol. 3 (1978), 917–927.
    • (1978) J. Pers. Soc. Psychol. , vol.3 , pp. 917-927
    • Brickman, P.1    Coates, D.2    Janoff-Bulman, R.3
  • 9
    • 0021278750 scopus 로고
    • Breaking bad news: why is it still so difficult?
    • [9] Buckman, R., Breaking bad news: why is it still so difficult?. BMJ 288 (1984), 1597–1599.
    • (1984) BMJ , vol.288 , pp. 1597-1599
    • Buckman, R.1
  • 11
    • 84922267923 scopus 로고    scopus 로고
    • Less is more: patients’ expectations of the benefits and harms of treatments, screening, and tests
    • Published online, 22 December 2014
    • [11] Hoffmann, T.C., Del Mar, C., Less is more: patients’ expectations of the benefits and harms of treatments, screening, and tests. J. Amer. Med. Assoc. Intern. Med., 2014, 10.1001/jamainternmed.2014.6016 Published online, 22 December 2014.
    • (2014) J. Amer. Med. Assoc. Intern. Med.
    • Hoffmann, T.C.1    Del Mar, C.2
  • 12
    • 0026768993 scopus 로고
    • Paternalism and the doctor-patient relationship
    • [12] McKinstrey, B., Paternalism and the doctor-patient relationship. J. Gen. Pract. 42 (1992), 340–342.
    • (1992) J. Gen. Pract. , vol.42 , pp. 340-342
    • McKinstrey, B.1
  • 13
    • 0003827460 scopus 로고
    • Strangers at the Bedside: a History of How Law and Bioethics Transformed Medical Decision Making
    • Basic Books New York
    • [13] Rothman, D.J., Strangers at the Bedside: a History of How Law and Bioethics Transformed Medical Decision Making. 1991, Basic Books, New York.
    • (1991)
    • Rothman, D.J.1
  • 14
    • 48349096153 scopus 로고    scopus 로고
    • Information to cancer patients: ready for new challenges
    • [14] Surbone, A., Information to cancer patients: ready for new challenges. Support. Care Cancer 16 (2008), 865–868.
    • (2008) Support. Care Cancer , vol.16 , pp. 865-868
    • Surbone, A.1
  • 15
    • 58149388583 scopus 로고    scopus 로고
    • A good clinician and a caring person: longitudinal faculty development and the enhancement of the human dimensions of care
    • [15] Branch, W.T., Frankel, R., Gracey, C.F., Haidet, P.M., Weissmann, P.F., Cantey, P., Mitchell, G.A., Inui, T.S., A good clinician and a caring person: longitudinal faculty development and the enhancement of the human dimensions of care. Acad. Med. 84 (2009), 117–125.
    • (2009) Acad. Med. , vol.84 , pp. 117-125
    • Branch, W.T.1    Frankel, R.2    Gracey, C.F.3    Haidet, P.M.4    Weissmann, P.F.5    Cantey, P.6    Mitchell, G.A.7    Inui, T.S.8
  • 17
    • 33751531128 scopus 로고    scopus 로고
    • I have an update
    • [17] Mulry, C., I have an update. Patient Educ. Couns. 65 (2007), 3–4.
    • (2007) Patient Educ. Couns. , vol.65 , pp. 3-4
    • Mulry, C.1
  • 18
    • 84869885854 scopus 로고    scopus 로고
    • What would you do if this were your child? Practitioners’ responses during enacted conversations in the United States
    • [18] Meyer, E.C., Lamiani, G., Foer, M.R., Truog, R.D., What would you do if this were your child? Practitioners’ responses during enacted conversations in the United States. Pediatr. Crit. Care Med. 13 (2012), e372–6.
    • (2012) Pediatr. Crit. Care Med. , vol.13 , pp. e372-6
    • Meyer, E.C.1    Lamiani, G.2    Foer, M.R.3    Truog, R.D.4
  • 19
    • 84875882266 scopus 로고    scopus 로고
    • A qualitative study of stress and coping responses in doctors breaking bad news
    • [19] Shaw, J.M., Brown, R.F., Dunn, S.M., A qualitative study of stress and coping responses in doctors breaking bad news. Patient Educ. Couns. 91 (2013), 243–248.
    • (2013) Patient Educ. Couns. , vol.91 , pp. 243-248
    • Shaw, J.M.1    Brown, R.F.2    Dunn, S.M.3
  • 20
    • 0035915341 scopus 로고    scopus 로고
    • The inner life of physicians and care of the seriously ill
    • [20] Meier, D.E., Back, A.L., Morrison, R.S., The inner life of physicians and care of the seriously ill. J. Amer. Med. Assoc. 286 (2001), 3007–3014.
    • (2001) J. Amer. Med. Assoc. , vol.286 , pp. 3007-3014
    • Meier, D.E.1    Back, A.L.2    Morrison, R.S.3
  • 21
    • 84887574804 scopus 로고    scopus 로고
    • What Doctors Feel: How Emotions Effect the Practice of Medicine
    • Beacon Press Boston
    • [21] Ofri, D., What Doctors Feel: How Emotions Effect the Practice of Medicine. 2013, Beacon Press, Boston.
    • (2013)
    • Ofri, D.1
  • 22
    • 84991556323 scopus 로고    scopus 로고
    • Memorable conversations in neonatal intensive care: a qualitative analysis of interprofessional provider perspectives
    • [22] Brodsky, D., Lamiani, G., Andrade, O., Johnson, V.M., Luff, D., Meyer, E.C., Memorable conversations in neonatal intensive care: a qualitative analysis of interprofessional provider perspectives. J. Nursing Educ. Couns. 4 (2014), 38–48.
    • (2014) J. Nursing Educ. Couns. , vol.4 , pp. 38-48
    • Brodsky, D.1    Lamiani, G.2    Andrade, O.3    Johnson, V.M.4    Luff, D.5    Meyer, E.C.6
  • 23
    • 73149091338 scopus 로고    scopus 로고
    • From Detached Concern to Empathy: Humanizing Medical Practice
    • Oxford University Press Oxford
    • [23] Halpern, J., From Detached Concern to Empathy: Humanizing Medical Practice. 2001, Oxford University Press, Oxford.
    • (2001)
    • Halpern, J.1
  • 24
    • 34547309273 scopus 로고    scopus 로고
    • Difficult conversations in health care: cultivating relational learning to address the hidden curriculum
    • [24] Browning, D.M., Meyer, E.C., Truog, R.D., Solomon, M.Z., Difficult conversations in health care: cultivating relational learning to address the hidden curriculum. Acad. Med. 82 (2007), 905–913.
    • (2007) Acad. Med. , vol.82 , pp. 905-913
    • Browning, D.M.1    Meyer, E.C.2    Truog, R.D.3    Solomon, M.Z.4
  • 26
    • 77953581011 scopus 로고    scopus 로고
    • On courage
    • [26] Gaufberg, E., On courage. Acad. Med., 85, 2010, 805.
    • (2010) Acad. Med. , vol.85 , pp. 805
    • Gaufberg, E.1
  • 27
    • 80053451540 scopus 로고    scopus 로고
    • Wisdom in medicine
    • Available at:
    • [27] Branch, W.T., Wisdom in medicine. Pharos, 2011 Available at: http://works.bepress.com/william_t_branch_jr/4/.
    • (2011) Pharos
    • Branch, W.T.1
  • 28
    • 25444490680 scopus 로고    scopus 로고
    • Today's professionalism: engaging the mind but not the heart
    • [28] Coulehan, J., Today's professionalism: engaging the mind but not the heart. Acad. Med. 80 (2005), 892–898.
    • (2005) Acad. Med. , vol.80 , pp. 892-898
    • Coulehan, J.1
  • 29
    • 0036242921 scopus 로고    scopus 로고
    • Emotion work and psychological well-Being: a review of the literature and some conceptual considerations
    • [29] Zapf, D., Emotion work and psychological well-Being: a review of the literature and some conceptual considerations. Hum. Resour. Manag. Rev. 12 (2002), 237–268.
    • (2002) Hum. Resour. Manag. Rev. , vol.12 , pp. 237-268
    • Zapf, D.1
  • 30
    • 33845298243 scopus 로고    scopus 로고
    • Emotional Dissonance, Burnout and In-Role Performance Among Nurses and Police Officers
    • [30] Bakker, A.B., Heuven, E., Emotional Dissonance, Burnout and In-Role Performance Among Nurses and Police Officers. Int. J. Stress Manag. 13 (2006), 423–440.
    • (2006) Int. J. Stress Manag. , vol.13 , pp. 423-440
    • Bakker, A.B.1    Heuven, E.2
  • 32
    • 84941317776 scopus 로고    scopus 로고
    • Clinicians’ recognition and management of emotions during difficult healthcare conversations
    • [32] Martin, E.B., Mazzola, N.M., Brandano, J., Luff, D., Zurakowski, D., Meyer, E.C., Clinicians’ recognition and management of emotions during difficult healthcare conversations. Patient Educ. Couns. 98 (2015), 1248–1254.
    • (2015) Patient Educ. Couns. , vol.98 , pp. 1248-1254
    • Martin, E.B.1    Mazzola, N.M.2    Brandano, J.3    Luff, D.4    Zurakowski, D.5    Meyer, E.C.6
  • 33
    • 84991563845 scopus 로고    scopus 로고
    • An interdisciplinary, family-focused approach to relational learning in neonatal intensive care
    • [33] Meyer, E.C., Brodsky, D., Hansen, A.R., Lamiani, G., Sellers, D.E., Browning, D.M., An interdisciplinary, family-focused approach to relational learning in neonatal intensive care. J. Perinatol., 2010, 1–8.
    • (2010) J. Perinatol. , pp. 1-8
    • Meyer, E.C.1    Brodsky, D.2    Hansen, A.R.3    Lamiani, G.4    Sellers, D.E.5    Browning, D.M.6
  • 34
    • 79551514368 scopus 로고    scopus 로고
    • Cross-cultural adaptation of an innovative approach to learning about difficult conversations in healthcare
    • [34] Lamiani, G., Meyer, E.C., Leone, D., Vegni, E., Browning, D.M., Rider, E.A., Truog, R.D., Moja, E.A., Cross-cultural adaptation of an innovative approach to learning about difficult conversations in healthcare. Med. Teach. 33 (2011), e57–e64.
    • (2011) Med. Teach. , vol.33 , pp. e57-e64
    • Lamiani, G.1    Meyer, E.C.2    Leone, D.3    Vegni, E.4    Browning, D.M.5    Rider, E.A.6    Truog, R.D.7    Moja, E.A.8
  • 35
    • 84928099468 scopus 로고    scopus 로고
    • Radiology trainees’ comfort with difficult conversations and attitudes about error disclosure: effect of a communication skills workshop
    • [35] Brown, S.D., Callahan, M., Browning, D.M., Lebowitz, R., Bell, S.K., Jang, J., Meyer, E.C., Radiology trainees’ comfort with difficult conversations and attitudes about error disclosure: effect of a communication skills workshop. J. Am. Coll. Radiol. 11 (2014), 781–787.
    • (2014) J. Am. Coll. Radiol. , vol.11 , pp. 781-787
    • Brown, S.D.1    Callahan, M.2    Browning, D.M.3    Lebowitz, R.4    Bell, S.K.5    Jang, J.6    Meyer, E.C.7
  • 36
    • 84906791927 scopus 로고    scopus 로고
    • T. he educational value of improvisational actors to teach communication and relational skills: perspectives of interprofessional learners, faculty, and actors
    • [36] Bell, S.K., Pascucci, R.C., Fancy, K.M., Coleman, K., Zurakowski, D., Meyer, E.C., T. he educational value of improvisational actors to teach communication and relational skills: perspectives of interprofessional learners, faculty, and actors. Patient Educ. Couns. 96 (2014), 381–388.
    • (2014) Patient Educ. Couns. , vol.96 , pp. 381-388
    • Bell, S.K.1    Pascucci, R.C.2    Fancy, K.M.3    Coleman, K.4    Zurakowski, D.5    Meyer, E.C.6
  • 38
    • 0003797465 scopus 로고
    • Basic Content Analysis
    • Sage Beverly Hills, CA
    • [38] Weber, R.P., Basic Content Analysis. 1990, Sage, Beverly Hills, CA.
    • (1990)
    • Weber, R.P.1
  • 39
    • 0003410132 scopus 로고
    • Qualitative Research Methods for Health Professionals
    • second ed. Sage Thousand Oaks, CA
    • [39] Morse, J.M., Field, P.A., Qualitative Research Methods for Health Professionals. second ed., 1995, Sage, Thousand Oaks, CA.
    • (1995)
    • Morse, J.M.1    Field, P.A.2
  • 40
    • 79956081738 scopus 로고    scopus 로고
    • Physician burnout: a potential threat to successful health care reform
    • [40] Dyrbye, L.N., Shanafelt, T.D., Physician burnout: a potential threat to successful health care reform. J. Amer. Med. Assoc. 305 (2011), 2009–2010.
    • (2011) J. Amer. Med. Assoc. , vol.305 , pp. 2009-2010
    • Dyrbye, L.N.1    Shanafelt, T.D.2
  • 42
    • 77951069967 scopus 로고    scopus 로고
    • The Checklist Manifesto: How to Get Things Right
    • Metropolitan Books New York
    • [42] Gawande, A., The Checklist Manifesto: How to Get Things Right. 2010, Metropolitan Books, New York.
    • (2010)
    • Gawande, A.1
  • 43
    • 0034681752 scopus 로고    scopus 로고
    • Medical Error: the second victim
    • [43] Wu, A.W., Medical Error: the second victim. BMJ 320 (2000), 726–727.
    • (2000) BMJ , vol.320 , pp. 726-727
    • Wu, A.W.1
  • 46
    • 84955696725 scopus 로고    scopus 로고
    • Wisdom in medicine: what helps physicians after a medical error?
    • [46] Plews-Ogan, M., May, N., Owens, J., Ardelt, M., Shapiro, J., Bell, S.K., Wisdom in medicine: what helps physicians after a medical error?. Acad. Med. 91 (2016), 233–241.
    • (2016) Acad. Med. , vol.91 , pp. 233-241
    • Plews-Ogan, M.1    May, N.2    Owens, J.3    Ardelt, M.4    Shapiro, J.5    Bell, S.K.6
  • 47
    • 79954470237 scopus 로고    scopus 로고
    • Emotional display rules as work unit norms: a multilevel analysis of emotional labor among nurses
    • [47] Diefendorff, J., Erickson, R.J., Grandey, A., Dahling, J.J., Emotional display rules as work unit norms: a multilevel analysis of emotional labor among nurses. J. Occup. Health Psychol. 16 (2011), 170–186.
    • (2011) J. Occup. Health Psychol. , vol.16 , pp. 170-186
    • Diefendorff, J.1    Erickson, R.J.2    Grandey, A.3    Dahling, J.J.4
  • 48
    • 84889565461 scopus 로고    scopus 로고
    • Gross, beliefs about emotion: links to emotion regulation, well-being, and psychological distress
    • [48] De Castella, K., Goldin, P., Jazaieri, H., Ziv, M., Dweck, C.S., Gross, beliefs about emotion: links to emotion regulation, well-being, and psychological distress. Basic Appl. Soc. Psychol. 35 (2013), 497–505.
    • (2013) Basic Appl. Soc. Psychol. , vol.35 , pp. 497-505
    • De Castella, K.1    Goldin, P.2    Jazaieri, H.3    Ziv, M.4    Dweck, C.S.5
  • 49
    • 84938299701 scopus 로고    scopus 로고
    • Are mindfulness and self-Compassion associated with sleep and resilience in health professionals?
    • [49] Kemper, K.J., Mo, X., Khayat, R., Are mindfulness and self-Compassion associated with sleep and resilience in health professionals?. Altern. Complement. Med. 21 (2015), 496–503.
    • (2015) Altern. Complement. Med. , vol.21 , pp. 496-503
    • Kemper, K.J.1    Mo, X.2    Khayat, R.3
  • 50
    • 84992461613 scopus 로고    scopus 로고
    • If you could read my mind: the role of healthcare providers’ empathic and communicative competencies in clients’ satisfaction with consultations
    • [Epub ahead of print]
    • [50] Schooten, I., de Jong, M.D., If you could read my mind: the role of healthcare providers’ empathic and communicative competencies in clients’ satisfaction with consultations. Health Commun., 2016, 1–8 [Epub ahead of print].
    • (2016) Health Commun. , pp. 1-8
    • Schooten, I.1    de Jong, M.D.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.