메뉴 건너뛰기




Volumn 402, Issue , 2013, Pages 436-450

A framework of reference for evaluating user experience when using high definition video to video to facilitate public services

Author keywords

Evaluation framework; Public services; User experience; Video to video

Indexed keywords

EVALUATION FRAMEWORK; HIGH DEFINITION VIDEO; INFORMATION COMMUNICATION TECHNOLOGY; INFORMATION SYSTEMS SUCCESS; PUBLIC SERVICES; UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY; USER EXPERIENCE; VIDEO TO VIDEOS;

EID: 84971646777     PISSN: 18684238     EISSN: None     Source Type: Book Series    
DOI: 10.1007/978-3-642-38862-0_27     Document Type: Conference Paper
Times cited : (6)

References (42)
  • 1
    • 84905829103 scopus 로고    scopus 로고
    • The Adoption of Mobile Government Services in Developing Countries: The Case of Egypt
    • Abdelghaffar, H., Magdy, Y.: The Adoption of Mobile Government Services in Developing Countries: The Case of Egypt. International Journal of Information 2(4) (2012)
    • (2012) International Journal of Information , vol.2 , Issue.4
    • Abdelghaffar, H.1    Magdy, Y.2
  • 5
    • 0000268139 scopus 로고
    • The Explanatory and Predictive Scope of Self-Efficacy Theory
    • Bandura, A.: The Explanatory and Predictive Scope of Self-Efficacy Theory. Journal of Social and Clinical Psychology 4 (Special Issue: Self-Efficacy Theory in Contemporary Psychology), 359–373 (1986)
    • (1986) Journal of Social and Clinical Psychology , vol.4 , Issue.Special Issue: Self-Efficacy Theory in Contemporary Psychology , pp. 359-373
    • Bandura, A.1
  • 6
    • 0020749247 scopus 로고
    • Development of a tool for measuring and analyzing computer user satisfaction
    • Bailey, J.E., Pearson, S.W.: Development of a tool for measuring and analyzing computer user satisfaction. Management Science 29(5), 530–545 (1983)
    • (1983) Management Science , vol.29 , Issue.5 , pp. 530-545
    • Bailey, J.E.1    Pearson, S.W.2
  • 7
    • 78651330002 scopus 로고    scopus 로고
    • Web 2.0: New Challenges for the Study of E-Democracy in an Era of Informational Exuberance
    • Chadwick, A.: Web 2.0: New Challenges for the Study of E-Democracy in an Era of Informational Exuberance. I/S: A Journal of Law and Policy for the Information Society 5(1), 9–41 (2009)
    • (2009) I/S: A Journal of Law and Policy for the Information Society , vol.5 , Issue.1 , pp. 9-41
    • Chadwick, A.1
  • 8
    • 21344456569 scopus 로고
    • Application of social cognitive theory to training for computer skills
    • Compeau, D.R., Higgins, C.A.: Application of social cognitive theory to training for computer skills. Information Systems Research 6(2), 118–143 (1995)
    • (1995) Information Systems Research , vol.6 , Issue.2 , pp. 118-143
    • Compeau, D.R.1    Higgins, C.A.2
  • 9
    • 55249087535 scopus 로고
    • Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
    • Davis, F.D.: Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly 13(3), 319–340 (1989)
    • (1989) MIS Quarterly , vol.13 , Issue.3 , pp. 319-340
    • Davis, F.D.1
  • 10
    • 84991149383 scopus 로고
    • Extrinsic and intrinsic motivation to use computers in the workplace1
    • Davis, F.D., Bagozzi, R.P., Warshaw, P.R.: Extrinsic and intrinsic motivation to use computers in the workplace1. Journal of Applied Social Psychology 22(14), 1111–1132 (1992)
    • (1992) Journal of Applied Social Psychology , vol.22 , Issue.14 , pp. 1111-1132
    • Davis, F.D.1    Bagozzi, R.P.2    Warshaw, P.R.3
  • 12
    • 72249114849 scopus 로고
    • Information systems success: The quest for the dependent variable
    • DeLone, W.H., McLean, E.R.: Information systems success: The quest for the dependent variable. Information Systems Research 3(1), 60–95 (1992)
    • (1992) Information Systems Research , vol.3 , Issue.1 , pp. 60-95
    • Delone, W.H.1    McLean, E.R.2
  • 13
    • 0037368865 scopus 로고    scopus 로고
    • The DeLone and McLean model of information systems success: A ten-year update
    • DeLone, W.H., McLean, E.R.: The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems 19(4), 9–30 (2003)
    • (2003) Journal of Management Information Systems , vol.19 , Issue.4 , pp. 9-30
    • Delone, W.H.1    McLean, E.R.2
  • 14
    • 33645133251 scopus 로고    scopus 로고
    • An extended privacy calculus model for e-commerce transactions
    • Dinev, T., Hart, P.: An extended privacy calculus model for e-commerce transactions. Information Systems Research 17(1), 61–80 (2006)
    • (2006) Information Systems Research , vol.17 , Issue.1 , pp. 61-80
    • Dinev, T.1    Hart, P.2
  • 15
    • 84866089970 scopus 로고    scopus 로고
    • Making Sense of Gov 2.0 Strategies: No Citizens, No Party
    • Ferro, E., Molinari, F.: Making Sense of Gov 2.0 Strategies: No Citizens, No Party. Journal of eDemocracy and Open Government 2(1), 56–68 (2010)
    • (2010) Journal of Edemocracy and Open Government , vol.2 , Issue.1 , pp. 56-68
    • Ferro, E.1    Molinari, F.2
  • 16
    • 0003248898 scopus 로고
    • Belief, Attitude, Intention, and Behavour: An Introduction to Theory and Research
    • Fishbein, M., Ajzen, I.: Belief, Attitude, Intention, and Behavour: An Introduction to Theory and Research. Addison-Wesley (1975)
    • (1975) Addison-Wesley
    • Fishbein, M.1    Ajzen, I.2
  • 18
    • 0001019104 scopus 로고
    • Task-Technology Fit and Individual Performance
    • Goodhue, D.L., Thompson, R.L.: Task-Technology Fit and Individual Performance. MIS Quarterly 19(2), 213–236 (1995)
    • (1995) MIS Quarterly , vol.19 , Issue.2 , pp. 213-236
    • Goodhue, D.L.1    Thompson, R.L.2
  • 20
    • 0001244239 scopus 로고
    • User involvement and MIS success: A review of research
    • Ives, B., Olson, M.H.: User involvement and MIS success: a review of research. Management Science 30(5), 586–603 (1984)
    • (1984) Management Science , vol.30 , Issue.5 , pp. 586-603
    • Ives, B.1    Olson, M.H.2
  • 21
    • 3543095022 scopus 로고
    • The determinants of service quality: Satisfiers and dissatisfies
    • Johnston, R.: The determinants of service quality: satisfiers and dissatisfies. International Journal of Service Industry Management 6(5), 53–71 (1995)
    • (1995) International Journal of Service Industry Management , vol.6 , Issue.5 , pp. 53-71
    • Johnston, R.1
  • 22
    • 0001112727 scopus 로고    scopus 로고
    • Perspectives on the Measurement of Information Systems Service Quality
    • Kettinger, W.J., Lee, C.C.: Perspectives on the Measurement of Information Systems Service Quality. MIS Quarterly 223 (1997)
    • (1997) MIS Quarterly , vol.223
    • Kettinger, W.J.1    Lee, C.C.2
  • 24
    • 85001578668 scopus 로고    scopus 로고
    • A comprehensive model for assessing the quality and productivity of the information systems function: Toward a theory for information systems assessment
    • Myers, B.L., Kappelman, L.A., Prybutok, V.R.: A comprehensive model for assessing the quality and productivity of the information systems function: Toward a theory for information systems assessment. Information Resources Management Journal 10(1), 6–25 (1997)
    • (1997) Information Resources Management Journal , vol.10 , Issue.1 , pp. 6-25
    • Myers, B.L.1    Kappelman, L.A.2    Prybutok, V.R.3
  • 25
    • 73449149291 scopus 로고
    • Development of an instrument to measure the perceptions of adopting an information technology innovation
    • Moore, G.C., Benbasat, I.: Development of an instrument to measure the perceptions of adopting an information technology innovation. Information Systems Research 6(2), 144–176 (1991)
    • (1991) Information Systems Research , vol.6 , Issue.2 , pp. 144-176
    • Moore, G.C.1    Benbasat, I.2
  • 26
    • 0001312089 scopus 로고
    • SERVQUAL: A multiple-item scale for measuring customer perceptions of service quality
    • Parasuraman, A., Zeithaml, V.A., Berry, L.L.: SERVQUAL: A multiple-item scale for measuring customer perceptions of service quality. Journal of Retailing 64(1), 12–40 (1988)
    • (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 27
    • 67649951505 scopus 로고    scopus 로고
    • Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model
    • Pavlou, P.A.: Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model. International Journal of Electronic Commerce 7(3), 101–134 (2003)
    • (2003) International Journal of Electronic Commerce , vol.7 , Issue.3 , pp. 101-134
    • Pavlou, P.A.1
  • 28
    • 53349142500 scopus 로고
    • Service quality: A measure of information systems effectiveness
    • Pitt, L.F., Watson, R.T., Kavan, C.B.: Service quality: a measure of information systems effectiveness. MIS Quarterly, 173–187 (1995)
    • (1995) MIS Quarterly , pp. 173-187
    • Pitt, L.F.1    Watson, R.T.2    Kavan, C.B.3
  • 29
    • 0000379986 scopus 로고    scopus 로고
    • Measuring Information Systems Service Quality: Concerns for aComplete Canvas
    • Pitt, L.F., Watson, R.T., Kavan, C.B.: Measuring Information Systems Service Quality: Concerns for aComplete Canvas. MIS Quarterly 21(2), 209–221 (1997)
    • (1997) MIS Quarterly , vol.21 , Issue.2 , pp. 209-221
    • Pitt, L.F.1    Watson, R.T.2    Kavan, C.B.3
  • 32
    • 0031482189 scopus 로고    scopus 로고
    • A Respecification and Extension of the DeLone and McLean Model of IS Success
    • Seddon, P.B.: A Respecification and Extension of the DeLone and McLean Model of IS Success. Information Systems Research (8), 240–253 (1997)
    • (1997) Information Systems Research , vol.8 , pp. 240-253
    • Seddon, P.B.1
  • 33
    • 0000703119 scopus 로고
    • Assessing IT Usage: The Role of Prior Experience
    • Taylor, S., Todd, P.: Assessing IT Usage: The Role of Prior Experience. MIS Quarterly 19(4), 561–570 (1995)
    • (1995) MIS Quarterly , vol.19 , Issue.4 , pp. 561-570
    • Taylor, S.1    Todd, P.2
  • 35
    • 0000379989 scopus 로고    scopus 로고
    • Measuring information systems service quality: Concerns on the use of the SERVQUAL questionnaire
    • Van Dyke, T.P., Kappelman, L.A., Prybutok, V.: Measuring information systems service quality: Concerns on the use of the SERVQUAL questionnaire. MIS Quarterly 21(2), 195–208 (1997)
    • (1997) MIS Quarterly , vol.21 , Issue.2 , pp. 195-208
    • Van Dyke, T.P.1    Kappelman, L.A.2    Prybutok, V.3
  • 36
    • 43649087245 scopus 로고    scopus 로고
    • Technology Acceptance Model 3 and a Research Agenda on Interventions
    • Venkatesh, V., Bala, H.: Technology Acceptance Model 3 and a Research Agenda on Interventions. Decision Sciences 39(2), 273–315 (2008)
    • (2008) Decision Sciences , vol.39 , Issue.2 , pp. 273-315
    • Venkatesh, V.1    Bala, H.2
  • 37
    • 84857362872 scopus 로고    scopus 로고
    • Designing e-Government Services: Key Service Attributes and Citizens’ Preference Structures
    • Venkatesh, V., Chan, F., Thong, J.Y.: Designing e-Government Services: Key Service Attributes and Citizens’ Preference Structures. Journal of Operations Management 30, 116–133 (2011)
    • (2011) Journal of Operations Management , vol.30 , pp. 116-133
    • Venkatesh, V.1    Chan, F.2    Thong, J.Y.3
  • 38
    • 0033872521 scopus 로고    scopus 로고
    • A Theorieical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies
    • Venkatesh, V., Davis, F.D.: A Theorieical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies. Management Science 46(2), 186–204 (2000)
    • (2000) Management Science , vol.46 , Issue.2 , pp. 186-204
    • Venkatesh, V.1    Davis, F.D.2
  • 39
    • 1542382496 scopus 로고    scopus 로고
    • User Acceptance of Information Technology: Toward a Unified View
    • Venkatesh, V., Morris, M.G., Davis, F.D., Davis, G.B.: User Acceptance of Information Technology: Toward a Unified View. MIS Quarterly 27, 425–478 (2003)
    • (2003) MIS Quarterly , vol.27 , pp. 425-478
    • Venkatesh, V.1    Morris, M.G.2    Davis, F.D.3    Davis, G.B.4
  • 40
    • 84859868870 scopus 로고    scopus 로고
    • Consumer acceptance and use of information technology: Extending the unified theory of acceptance and use of technology
    • Venkatesh, V., Thong, J., Xu, X.: Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology. MIs Quarterly 36(1), 157–178 (2012)
    • (2012) Mis Quarterly , vol.36 , Issue.1 , pp. 157-178
    • Venkatesh, V.1    Thong, J.2    Xu, X.3
  • 41
    • 18944367029 scopus 로고    scopus 로고
    • A Theoretical Integration of User Satisfaction and Technology Acceptance
    • Wixom, B.H., Todd, P.A.: A Theoretical Integration of User Satisfaction and Technology Acceptance. Information Systems Research 16(1), 85–102 (2005)
    • (2005) Information Systems Research , vol.16 , Issue.1 , pp. 85-102
    • Wixom, B.H.1    Todd, P.A.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.