Social media for government services: An introduction

Social Media for Government Services

Volumn , Issue , 2015, Pages 3-24

  Nepal, Surya ^a   Paris, Cecile ^a   Georgeakopoulos, Dimitrios ^b  

^a CSIRO   (Australia)

^b RMIT UNIVERSITY   (Australia)

Author keywords

Government services; Social media; Social networks; Social web

Indexed keywords

ADOPTION PROCESS; GOVERNMENT AGENCIES; GOVERNMENT SERVICES; PUBLIC SECTOR; SOCIAL MEDIA; SOCIAL WEBS;

SOCIAL NETWORKING (ONLINE);

EID: 84960360943     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1007/978-3-319-27237-5_1     Document Type: Chapter

References (61)

1. Leonardi, P. M., Huysman, M., & Steinfield, C. (2013). Enterprise social media: Definition, history, and prospects for the study of social technologies in organizations. Journal of Computer-Mediated Communication, 19, 1–19.
2. Kamel Boulos, M. N., & Wheeler, S. (2007). The emerging web 2.0 social software: An enabling suite of sociable technologies in health and health care education1. Health Information and Libraries Journal, 24, 2–23.
3. Bercovici, J. (2010). Who coined “social media”? Web pioneers compete for credit,”. Forbes. Disponível.
4. Aghaei, S., Nematbakhsh, M. A., & Farsani, H. K. (2012). Evolution of the world wide web: from Web 1.0 to Web 4.0. International Journal of Web and Semantic Technology, 3, 1–10.
5. Administration U.S.G.S. (2009). GSA social media policy. GSA Publication no. CIO 2106.1.
6. Kietzmann, J. H., Hermkens, K., McCarthy, I. P., & Silvestre, B. S. (2011). Social media? Get serious! Understanding the functional building blocks of social media. Business Horizons, 54, 241–251.
7. Ellison, N. B. (2007). Social network sites: Definition, history, and scholarship. Journal of Computer-Mediated Communication, 13, 210–230.
8. Zlatic´, V., Ghoshal, G., & Caldarelli, G. (2009). Hypergraph topological quantities for tagged social networks. Physical Review E, 80, 36-118.
9. Hotho, A., Jäschke, R., Schmitz, C., & Stumme, G. (2006). BibSonomy: A social bookmark and publication sharing system. In Proceedings of the Conceptual Structures Tool Interoperability Workshop at the 14th International Conference on Conceptual Structures (pp. 87–102).
10. Lerman, K. (2007). User participation in social media: Digg study. In IEEE/WIC/ACM International Conferences on Web Intelligence and Intelligent Agent Technology Workshops (pp. 255–258). IEEE.
11. Wetzker, R., Zimmermann, C., & Bauckhage, C. (2008). Analyzing social bookmarking systems: A del.icio.us cookbook. In Proceedings of the ECAI 2008 Mining Social Data Workshop (pp. 26–30).
12. Chan, A. J. (2002). Collaborative news networks: Distributed editing, collective action, and the construction of online news on Slashdot.org. Massachusetts Institute of Technology.
13. Davidson, J., Liebald, B., Liu, J., Nandy, P., Van Vleet, T., & Gargi, U. et al. (2010). The YouTube video recommendation system. In Proceedings of the Fourth ACM Conference on Recommender Systems (pp. 293–296). ACM.
14. Sigurbjörnsson, B., & Van Zwol, R. (2008). Flickr tag recommendation based on collective knowledge. In Proceedings of the 17th International Conference on World Wide Web (pp. 327–336). ACM.
15. Java, A., Song, X., Finin, T., & Tseng, B. (2007). Why we twitter: understanding microblogging usage and communities. In Proceedings of the 9th WebKDD and 1st SNA-KDD 2007 Workshop on Web Mining and Social Network Analysis (pp. 56–65). ACM.
16. Chang, Y., Tang, L., Inagaki, Y., & Liu, Y. (2014). What is tumblr: A statistical overview and comparison. ACM SIGKDD Explorations Newsletter, 16, 21–29.
17. Bei, J. (2013). How Chinese journalists use Weibo microblogging for investigative reporting. Reuters Institute Fellowship Paper, University of Oxford.
18. Regan, K. (2002). Epinions: An E-commerce Success that Almost Wasn’t’. E-commerce Times, 29.
19. Mergel, I., & Bretschneider, S. I. (2013). A three-stage adoption process for social media use in government. Public Administration Review, 73, 390–400.
20. Mergel, I. (2013). Social media adoption and resulting tactics in the US federal government. Government Information Quarterly, 30, 123–130.
21. Magro, M. J. (2012). A review of social media use in e-government. Administrative Sciences, 2, 148–161.
22. Mainka, A., Hartmann, S., Stock, W. G., & Peters, I. (2014). Government and social media: A case study of 31 informational world cities. In 47th Hawaii International Conference on System Sciences (HICSS) (pp. 1715–1724). IEEE.
23. Abdelsalam, H. M., Reddick, C. G., Gamal, S., & Al-shaar, A. (2013). Social media in Egyptian government websites: Presence, usage, and effectiveness. Government Information Quarterly, 30, 406–416.
24. Kuzma, J. (2010). Asian government usage of Web 2.0 social media. European Journal of ePractice 1–13.
25. Bird, D., Ling, M., & Haynes, K. (2012). Flooding Facebook-the use of social media during the Queensland and Victorian floods.
26. Yates, D., & Paquette, S. (2011). Emergency knowledge management and social media technologies: A case study of the 2010 Haitian earthquake. International Journal of Information Management, 31, 6–13.
27. Gao, H., Barbier, G., & Goolsby, R. (2011). Harnessing the crowdsourcing power of social media for disaster relief. IEEE Intelligent Systems 10–14.
28. Huang, C.-M., Chan, E., & Hyder, A. A. (2010). Web 2.0 and internet social networking: A new tool for disaster management? Lessons from Taiwan. BMC Medical Informatics and Decision Making, 10, 57.
29. Dufty, N. (2012). Using social media to build community disaster resilience. The Australian Journal of Emergency Management (peer reviewed), 27, 40–45.
30. Valenzuela, S., Park, N., & Kee, K. F. (2009). Is there social capital in a social network site?: Facebook use and college students’ life satisfaction, trust, and participation. Journal of Computer-Mediated Communication, 14, 875–901.
31. Sensis: Sensis Social Media Report. (2015). How Australian People and Businesses are Using Social Media. https://www.sensis.com.au/content/dam/sas/PDFdirectory/Sensis_Social_Media_ Report_2015.pdf
32. Bregman, S. (2012). Uses of social media in public transportation. Transportation Research Board. http://onlinepubs.trb.org/onlinepubs/tcrp/tcrp_syn_99.pdf
33. Bregman, S., & Watkins, K. E. (2013). Best practices for transportation agency use of social media. Boca Raton: CRC Press.
34. Kaufman, S. M. (2012). How social media moves New York: Twitter use by transportation providers in the New York region. http://wagner.nyu.edu/rudincenter/publication/how-socialmedia- moves-new-york-twitter-use-by-transportation-providers-in-the-new-york-region-2/
35. Bittle, S., Haller, C., & Kadlec, A. (2009). Promising practices in online engagement. Occasional paper. http://www.publicagenda.org/files/PA_CAPE_Paper3_Promising_Mech2.pdf
36. Habermas, J. (1991). The structural transformation of the public sphere: An inquiry into a category of bourgeois society. Cambridge: MIT press.
37. Toland, J. (2011). E-petitions in local government: The case of Wellington city council. International Reports on Socio-Informatics (IRSI). Bodker et al. (eds), Proceedings of the 2011 Community and Technology (C&T 2011) Workshop on Government and Citizen Engagement 8(2) (pp. 15–22).
38. Fredericks, J., & Foth, M. (2013). Augmenting public participation: Enhancing planning outcomes through the use of social media and web 2.0. Australian Planner, 50, 244–256.
39. Cottica, A., & Bianchi, T. (2010). Harnessing the unexpected: A public administration interacts with creatives on the web. European Journal of ePractice, 9, 82–90.
40. Charalabidis, Y., Triantafillou, A., Karkaletsis, V., & Loukis, E. (2012). Public policy formulation through non moderated crowdsourcing in social media. In Electronic participation (pp. 156–169). Berlin: Springer.
41. Danju, I., Maasoglu, Y., & Maasoglu, N. (2013). From autocracy to democracy: The impact of social media on the transformation process in North Africa and Middle East. Procedia- Social and Behavioral Sciences, 81, 678–681.
42. Ghannam, J. (2011). Social media in the Arab world: Leading up to the uprisings of 2011. Center for International Media Assistance 3. http://www.cima.ned.org/wp-content/uploads/2015/02/CIMA-Arab_Social_Media-Report-10-25-11.pdf
43. Mayfield, T. D. (2011). A commander’s strategy for social media. DTIC Document. http://www.dtic.mil/docs/citations/ADA535374
44. Kes-Erkul, A., & Erkul, R. E. (2009). Web 2.0 in the process of e-participation: The case of organizing for America and the Obama administration. University of Massachusetts- Amherst, National Center for Digital Government. http://scholarworks.umass.edu/cgi/viewc ontent.cgi?article=1031&context=ncdg
45. Sweetser, K. D., & Lariscy, W. (2008). Candidates make good friends: An analysis of candidates’ uses of Facebook. International Journal of Strategic Communication, 2, 175–198.
46. The Washington Post. http://voices.washingtonpost.com/44/2008/11/obama-raised-half-a-billionon.html
47. Williams, C., & Gulati, G. J. (2009). Facebook grows up: An empirical assessment of its role in the 2008 congressional elections. In Proceedings of Midwest Political Science Association.
48. Mascaro, C. M., & Goggins, S. P. (2011). Challenges for national civic engagement in the United States. International Reports on Socio-Informatics (IRSI). Bodker et al. (eds), Proceedings of the 2011 Community and Technology (C&T 2011) Workshop on Government and Citizen Engagement 8(2).
49. Sobaci, M. Z., & Karkin, N. (2013). The use of twitter by mayors in Turkey: Tweets for better public services? Government Information Quarterly, 30, 417–425.
50. Bertot, J. C., Jaeger, P. T., & Hansen, D. (2012). The impact of polices on government social media usage: Issues, challenges, and recommendations. Government Information Quarterly, 29, 30–40.
51. Kirkpatrick, M. (2010). Facebook’s Zuckerberg says the age of privacy is over. http://readwri te.com/2010/01/09/facebooks_zuckerberg_says_the_age_of_privacy_is_ov
52. Madden, M. (2012). Privacy management on social media sites. Pew Internet Report 1–20.
53. Wang, Y., Leon, P. G., Scott, K., Chen, X., Acquisti, A., & Cranor, L. F. (2013). Privacy nudges for social media: an exploratory Facebook study. In Proceedings of the 22nd International Conference on World Wide Web Companion (pp. 763–770). International World Wide Web Conferences Steering Committee.
54. Wang, Y., Norcie, G., Komanduri, S., Acquisti, A., Leon, P. G., & Cranor, L. F. (2011). I regretted the minute I pressed share: A qualitative study of regrets on Facebook. In Proceedings of the Seventh Symposium on Usable Privacy and Security (p. 10). ACM.
55. Lipford, H. R., Besmer, A., & Watson, J. (2008). Understanding privacy settings in Facebook with an audience view. UPSEC, 8, 1–8.
56. Wang, N., Xu, H., & Grossklags, J. (2011). Third-party apps on Facebook: Privacy and the illusion of control. In Proceedings of the 5th ACM Symposium on Computer Human Interaction for Management of Information Technology (p. 4). ACM.
57. Hrdinová, J., Helbig, N., & Peters, C. S. (2010). Designing social media policy for government: Eight essential elements. Center for Technology in Government, University at Albany (2010).
58. Jaeger, P. T., Bertot, J. C., & Shilton, K. (2012). Information policy and social media: Framing government—citizen web 2.0 interactions. In Web 2.0 technologies and democratic governance (pp. 11–25). Berlin: Springer.
59. Bonsón, E., Torres, L., Royo, S., & Flores, F. (2012). Local e-government 2.0: Social media and corporate transparency in municipalities. Government information quarterly, 29, 123–132.
60. Lee, G., & Kwak, Y. H. (2012). An open government maturity model for social media-based public engagement. Government Information Quarterly, 29, 492–503.
61. Bryer, T. A. (2011). The costs of democratization: Social media adaptation challenges within government agencies. Administrative Theory and Praxis, 33, 341–361.