A Three-Stage Adoption Process for Social Media Use in Government

Public Administration Review

Volumn 73, Issue 3, 2013, Pages 390-400

  Mergel, Ines ^a   Bretschneider, Stuart I ^a  

^a SYRACUSE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84877318641     PISSN: 00333352     EISSN: 15406210     Source Type: Journal    
DOI: 10.1111/puar.12021     Document Type: Article

References (63)

1. Aitoro, Jill R. 2009. GSA Signs Deals for Agencies to Use Social Networking Sites. NextGov.com, March 25, 2009. http://www.nextgov.com/nextgov/ng_20090325_5490.php?oref=search [accessed January 11, 2013].
2. Bertot, John C., Paul T. Jaeger, and Justin M. Grimes. 2012. Promoting Transparency and Accountability through ICTs, Social Media, and Collaborative E-Government. Transforming Government: People, Process, and Policy 6(1): 78-91.
3. Bertot, John C., Paul T. Jaeger, and Justin M. Grimes. 2010. Using ICTs to Create a Culture of Transparency: E-Government and Social Media as Openness and Anti-Corruption Tools for Societies. Government Information Quarterly 27(3): 264-71.
4. Bobrowski, Paula, and Stuart Bretschneider. 1994. Internal and External Interorganizational Relationships and Their Impact on the Adoption of New Technology: An Exploratory Study. Technological Forecasting and Social Change 46(3): 197-211.
5. Boyd, Danah M., and Nicole B. Ellison. 2007. Social Network Sites: Definition, History, and Scholarship. Journal of Computer-Mediated Communication 13(1). http://jcmc.indiana.edu/vol13/issue1/boyd.ellison.html. [accessed January 11, 2013].
6. Bretschneider, Stuart I., and Ines Mergel. 2010. Technology and Public Management Information Systems: Where We Have Been and Where We Are Going. In The State of Public Administration: Issues, Problems and Challenges, edited by Donald C. Menzel and Harvey L. White, 187-203. Armonk, NY: M. E. Sharpe.
7. Bretschneider, Stuart, and Dennis Wittmer. 1993. Organizational Adoption of Microcomputer Technology: The Role of Sector. Information Systems Research 4(1): 88-108.
8. Brewer, Jake. 2010. Civic Hackers for Haiti. Huffington Post, January 15. http://www.huffingtonpost.com/jake-brewer/civic-hackers-for-haiti_b_425176.html [accessed January 11, 2013].
9. Caves, Richard E. 1998. Industrial Organization and New Findings on Turnover and Mobility of Firms. Journal of Economic Literature 36(4): 1947-82.
10. Centers for Disease Control and Prevention (CDC). n.d. Social Media: Preparedness 101: Zombie Apocalypse. http://emergency.cdc.gov/socialmedia/zombies.asp [accessed January 11, 2013].
11. Coursey, David, and Donald F. Norris. 2008. Models of E-Government: Are They Correct? An Empirical Assessment. Public Administration Review 68(3): 523-36.
12. Doll, William, and Golamreza Torkzadeh. 1987. The Relationship of MIS Steering Committees to Size of Firm and Formalization of MIS Planning. Communications of the ACM 30(11): 972-78.
13. Drury, D. H. 1984. An Evaluation of Data Processing Steering Committees. MIS Quarterly 8(4): 257-65.
14. Ein Dor, Philip, and Eli Segev. 1978. Organizational Context and the Success of Management Information Systems. Management Science 24(10): 1064-77.
15. Estes, Adam Clark. 2011. Highlights from the Army's Social Media Handbook. The Atlantic, August 24. http://www.theatlanticwire.com/techighlights-armys-social-media-handbook/41687/ [accessed January 11, 2013].
16. Fountain, Jane E. 2001. Building the Virtual State: Information Technology and Institutional Change. Washington, DC: Brookings Institution Press.
17. Garson, G. David. 2006. Public Information Technology and E-Governance: Managing the Virtual State. Boston: Jones & Bartlett.
18. Godwin, Bev, Sheila Campbell, Rachel Flagg, Jeffrey Levy, and Joyce Bounds. 2008. Social Media and the Federal Government: Perceived and Real Barriers and Potential Solutions. Washington, DC: Federal Web Managers Council.
19. Goetz, Kaomi. 2010. Hackathon: 2 Days, 1, 000 Developers, Lots of Caffeine. All Things Considered, National Public Radio, December 6. http://www.npr.org/2010/12/06/131853415/hackathon-2-days-1-000-developers-lots-of-caffeine [accessed January 11, 2013].
20. Hays, Scott P., and Henry R. Glick. 1997. The Role of Agenda Setting in Policy Innovation: An Event History Analysis of Living-Will Laws. American Politics Research 25(4): 497-516.
21. Hinds, Pamela, and Sara Kiesler. 1995. Communication across Boundaries: Work, Structure, and Use of Communication Technologies in a Large Organization. Organization Science 6(4): 373-93.
22. Jensen, Jason L. 2003. Policy Diffusion through Institutional Legitimation: State Lotteries. Journal of Public Administration Research and Theory 13(4): 521-42.
23. Kavenaugh, Andrea, Edward A. Fox, Steven Sheetz, Seungwon Yang, Lin T. Li, Travis Whalen, Donald Shoemaker, Paul Natsev, and Lexing Xie. 2011. Social Media Use in Government: From the Routine to the Critical. Paper presented at the 12th Annual International Conference on Digital Government Research, College Park, MD, June 12-15.
24. King, John Leslie, and Kenneth Kraemer. 1984. Evolution and Organizational Information Systems: An Assessment of the Nolan Stage Model. Communications of the ACM 27(5): 466-75.
25. Kraemer, Kenneth, and John Leslie King. 2003. Information Technology and Administrative Reform: Will the Time after E-Government Be Different? Paper presented at the Heinrich Reinermann Schrift Fest, Post Graduate School of Administration, September 29, Speyer, Germany.
26. Layne, Karen, and Jungwoo Lee. 2001. Developing Fully Functional E-Government: A Four-Stage Model. Government Information Quarterly 18(2): 122-36.
27. Mahler, Julianne, and Priscilla M. Regan. 2011. Federal Agency Blogs: Agency Mission, Audience, and Blog Forms. Journal of Information Technology and Politics 8(2): 163-76.
28. Mason, Richard O. 1986. Four Ethical Issues of the Information Age. MIS Quarterly 10(1): 5-12.
29. Mergel, Ines. 2011. The Use of Social Media to Dissolve Knowledge Silos in Government. In The Future of Public Administration, Public Management, and Public Service around the World, edited by Rosemary O'Leary, Soonhee Kim, and David Van Slyke, 177-83. Washington, DC: Georgetown University Press.
30. Mergel, Ines. 2012a. Social Media in the Public Sector: Participation, Collaboration, and Transparency in the Networked World. San Francisco: Jossey-Bass.
31. Mergel, Ines. 2012b. Working the Nework: A Manager's Guide for Using Twitter in the Public Sector. Washington, DC: IBM Center for the Business of Government. http://www.businessofgovernment.org/report/working-network-manager%E2%80%99s-guide-using-twitter-government [accessed January 20, 2013].
32. Mislove, Alan, Sune Lehmann, Yong-Yeol Ahn, Jukka-Pekka Onnela, and J. Niels Rosenquist. Pulse of the Nation: U.S. Mood throughout the Day Inferred from Twitter. http://www.ccs.neu.edu/home/amislove/twittermood/ [accessed January 20, 2013].
33. National Aeronautics and Space Administration (NASA). 2012. NASA to Invite 25 Social Media Fans to Mars Rover Landing Event. Connect and Collaborate with NASA, August 3. http://www.nasa.gov/connect/social/social_curiosity_aug2012.html [accessed January 20, 2013].
34. Neil, Suzanne, Lee McKnight, and Joseph Bailey. 1995. The Government's Role in HDTV Standards Process: Model or Aberration? In Standards Policy and Information Structure, edited by Brian Kahin and Janet Abbate, 276-88. Cambridge, MA: MIT Press.
35. Nolan, Richard L. 1973. Managing the Computer Resource: A Stage Hypothesis. Communications of the ACM 16(7): 399-405.
36. Noveck, Beth Simone. 2009. Wiki Government: How Technology Can Make Government Better, Democracy Stronger, and Citizens More Powerful. Washington, DC: Brookings Institution Press.
37. Obama, Barack. 2009. Transparency and Open Government: Memorandum for the Heads of Executive Departments and Agencies. http://www.whitehouse.gov/the_press_office/TransparencyandOpenGovernment/ [accessed January 20, 2013].
38. O'Reilly, Tim. 2005. What Is Web 2.0: Design Patterns and Business Models for the Next Generation of Software. September 30. http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html [accessed January 20, 2013].
39. Orlikowski, Wanda J. 2000. Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations. Organization Science 11(4): 404-28.
40. Oxley, Alan. 2011. A Best Practices Guide for Mitigating Risk in the Use of Social Media. Washington, DC: IBM Center for the Business of Government. http://www.businessofgovernment.org/report/best-practices-guide-mitigating-risk-use-social-media [accessed January 20, 2013].
41. Rogers, Everett M. 1995. Diffusion of Innovations. 4th ed. New York: Free Press.
42. Rogers, Everett M., and D. Lawrence Kincaid. 1981. Communication Networks: Toward a New Paradigm for Research. New York: Free Press.
43. Rogers, Everett M., and Floyd F. Shoemaker. 1971. Communication of Innovations: A Cross-Cultural Approach. New York: Free Press.
44. Salta, Alex. 2011. Army Social Media Handbook Shares Best Practices, with an Eye Towards Security. OhMyGov, August 25. http://blog.ohmygov.com/blogs/general_news/archive/2011/08/25/army-social-media-handbook-shares-best-practices-with-an-eye-towards-security.aspx [accessed January 20, 2013].
45. Schumpeter, Joseph A. 1934. The Theory of Economic Development: An Inquiry into Profits, Capital, Credit, Interest, and the Business Cycle. Cambridge, MA: Harvard University Press.
46. Smith, Aaron. 2009. The Internet's Role in the Campaign 2008. Washington, DC: Pew Internet and American Life Project. http://www.pewinternet.org/Reports/2009/6--The-Internets-Role-in-Campaign-2008.aspx [accessed January 20, 2013].
47. Sproull, Lee, and Sara Kiesler. 1986. Reducing Social Context Cues: Electronic Mail in Organizations. Management Science 32(11): 1492-1512.
48. Sunstein, Cass R. 2010. Memorandum for the Heads of Executive Departments and Agencies, and Independent Regulatory Agencies, Re: Social Media, Web-Based Interactive Technologies, and the Paperwork Reduction Act. April 7. http://www.whitehouse.gov/sites/default/files/omb/assets/inforeg/SocialMediaGuidance_04072010.pdf [accessed January 20, 2013].
49. White House. 2011. Guidelines for Ensuring and Maximizing the Quality, Objectivity, Utility, and Integrity of Information Disseminated by Federal Agencies; Notice; Republication. http://www.whitehouse.gov/sites/default/files/omb/fedreg/reproducible2.pdf [accessed January 20, 2013].
50. Torkzadeh, Gholamreza, and Weidong Xia. 1992. Managing Telecommunications by Steering Committeee. MIS Quarterly 16(2): 187-99.
51. U.S. Army. 2010. Army Social Media-Optimizing Online Engagement. http://armylive.dodlive.mil/index.php/2011/01/u-s-army-social-media-handbook-is-here/ [accessed January 20, 2013].
52. U.S. Army. 2011. The United States Army Social Media Handbook, January 2011. http://www.slideshare.net/USArmySocialMedia/army-social-media-handbook-2011 [accessed January 20, 2013].
53. U.S. Army. 2012. The United States Army Social Media Handbook Version 3, June 2012. http://armylive.dodlive.mil/index.php/2012/06/social-media-handbook-edition-3/ [accessed January 20, 2013].
54. U.S. Department of State. 2009. About Diplopedia. http://www.state.gov/m/irm/ediplomacy/115847.htm [accessed January 11, 2013].
55. U.S. Environmental Protection Agency (EPA). n.d. Should I Respond Online on EPA's Behalf? http://govsocmed.pbworks.com/f/should_i_respond_online.pdf [accessed January 11, 2013].
56. U.S. General Services Administration (GSA). n.d. GSA Social Media Registry. http://www.howto.gov/social-media/social-media-registry/register-accounts [accessed January 20, 2013].
57. U.S. General Services Administration (GSA). 2010. Landmark Agreements Clear Path for Government New Media. News release, GSA no. 10572, March 25. http://www.gsa.gov/portal/content/103496 [accessed January 20, 2013].
58. U.S. Government Accountability Office (GAO). 2011. Challenges in Federal Agencies' Use of Web 2.0 Technologies. Washington, DC: U.S. Government Printing Office. GAO-10-872T.
59. Unsworth, Kristene, and Adam Townes. 2012. Transparency, Participation, and Cooperation: A Case Study Evaluating Twitter as a Social Media Interaction Initiative. Paper presented at the 13th Annual International Conference in Digital Government, College Park, MD, June 4-7.
60. Valente, Thomas W. 1996. Social Network Thresholds in the Diffusion of Innovations. Social Networks 18(1): 69-89.
61. Valente, Thomas W., and Everett M. Rogers. 1995. The Origins and Development of the Diffusion of Innovations Paradigm as an Example of Scientific Growth. Scientific Community 16(3): 242-73.
62. Whitty, Monica, and Adrian Carr. 2006. New Rules in the Workplace: Applying Object-Relations Theory to Explain Problem Internet and Email Behavior in the Workplace. Computers in Human Behavior 22(2): 235-50.
63. Wyld, David C. 2007. The Blogging Revolution: Government in the Age of Web 2.0. Washington, DC: IBM Center for the Business of Government. http://www.businessofgovernment.org/report/blogging-revolution-government-age-web-20 [accessed January 20, 2013].