New questions for e-government: Efficiency but not (yet?) democracy

Public Affairs and Administration: Concepts, Methodologies, Tools, and Applications

Volumn 4, Issue , 2015, Pages 2209-2227

  Roman, Alexandru V ^a   Miller, Hugh T ^a  

^a FLORIDA ATLANTIC UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84958259744     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4018/978-1-4666-8358-7.ch114     Document Type: Chapter

References (108)

1. Ahn, M. J., & Bretschneider, S. (2011). Politics of e-government: E-government and the political control of bureaucracy. Public Administration Review, 71(3), 414-424. doi:10.1111/j.1540-6210.2011.02225.x
2. Albert, R., Hawoong, J., & Barabási, A. (1999). Diameter of the world wide web. Nature, 401, 130-131. doi:10.1038/43601
3. Babbie, E. R. (2010). The practice of social research. Belmont, CA: Wadsworth Cengage.
4. Backus, M. (2001). E-governance and developing countries: Introduction and examples (Research report no. 3). International Institute for Communication and Development. Retrieved May 20, 2011 from http://www.iicd.org/articles/IICDnews. import1857
5. Balla, S., & Daniels, B. (2007). Information technology and public commenting on agency regulations. Regulation and Governance, 1(1), 46-67. doi:10.1111/j.1748-5991.2007.00005.x
6. Barry, D. K. (2003). Web services and serviceoriented architectures: The savvy manager's guide. San Francisco, CA: Morgan Kaufmann.
7. Bekkers, V., & Homburg, V. (2007). The myths of e-government: Looking beyond the assumptions of new and better government. The Information Society, 23(5), 373-382. doi:10.1080/01972240701572913
8. Best, S. J., Krueger, B., & Ladewig, J. (2007). The effect of risk perceptions on online political participatory decisions. Journal of Information Technology & Politics, 4(1), 5-17. doi:10.1300/J516v04n01_02
9. Box, R. C., Marshall, G. S., Reed, B. J., & Reed, C. M. (2001). New public management and substantive democracy. Public Administration Review, 61(5), 608-619. doi:10.1111/0033-3352.00131
10. Brainard, L. (2003). Citizen organizing in cyberspace. American Review of Public Administration, 33(4), 384-406. doi:10.1177/0275074003257430
11. Brainard, L., & McNutt, J. (2010). Virtual government-citizen relations: Informational, transactional, or collaborative? Administration & Society, 42(7), 836-858. doi:10.1177/0095399710386308
12. Brannen, A. (2001). "E-government" in California: Providing services for citizens through the internet. Legislative Analyst's Office. Retrieved March 31, 2011 from http://www.lao.ca.gov/2001/012401_egovernment.html
13. Brewer, G. A., Neubauer, B. J., & Geiselhart, K. (2006). Designing and implementing e-government systems. Administration & Society, 38(4), 472-499. doi:10.1177/0095399706290638
14. Coursey, D., & Norris, D. F. (2008). Models of E-Government: Are They Correct? An Empirical Assessment. Public Administration Review, 68(3), 523-536. doi:10.1111/j.1540-6210.2008.00888.x
15. Craig, W. J., & Elwood, S. (1998). How and why community groups use maps and geographic information. Cartography and Geographic Information Systems, 25(2), 95-104. doi:10.1559/152304098782594616
16. Craig, W. J., Harris, T. M., & Weiner, D. (Eds.). (2002). Community participation and geographic information systems. London, UK: Taylor & Francis.
17. Dawes, S. S. (2008). The evolution and continuing challenges of e-governance. Public Administration Review, 68, S86-S102. doi:10.1111/j.1540-6210.2008.00981.x
18. Denhardt, J. V., & Denhardt, R. B. (2007). The new public service: Serving, not steering. Armonk, NY: M.E. Sharpe.
19. Denhardt, R. B. (2010). Theories of public organizations (6th ed.). Boston, MA: Wadsworth.
20. Denzin, N. K., & Lincoln, Y. S. (2005). The SAGE handbook of qualitative research. Thousand Oaks, CA: Sage Publications.
21. Dunleavy, P., Margetts, H., Bastow, S., & Tinkler, J. (2006). New public management is dead: Long live digital-era governance. Journal of Public Administration: Research and Theory, 16(3), 467-494. doi:10.1093/jopart/mui057
22. Edmiston, K. (2003). State and local e-government: Prospects and challenges. American Review of Public Administration, 33(1), 20-45. doi:10.1177/0275074002250255
23. Elwood, S. (2006). Critical Issues in participatory GIS: Deconstructions, reconstructions, and new research directions. Transactions in GIS, 10(5), 693-708. doi:10.1111/j.1467-9671.2006.01023.x
24. Elwood, S. (2008). Grassroots groups as stakeholders in spatial data infrastructures: Challenges and opportunities for local data development and sharing. International Journal of Geographical Information Science, 22(1), 71-90. doi:10.1080/13658810701348971
25. Executive Office of the President. (2009). Cyberspace policy review: Assuring a trusted and resilient information and communication infrastructure. Retrieved June 1, 2011 from http:// www.whitehouse.gov/assets/documents/Cyberspace:Policy_Review_final.pdf
26. Fischer, F. (1994). Organizational expertise and bureaucratic control: Behavioral science as managerial ideology. In F. Fischer & C. Sirianni (Eds.), Critical studies in organization and bureaucracy (pp. 174-196). Philadelphia, PA: Temple University Press.
27. Fountain, J. E. (2001). Building the virtual state: Information technology and institutional change. Washington, D.C.: Brookings Institution Press.
28. Fountain, J. E. (2007). Bureaucratic reform and e-government in the United States: An institutional perspective (Working paper number 07-006). Retrieved April 1, 2011 from http://www.umass. edu/digitalcenter/research/working_papers/07_0 06FountainBureauReform.pdf
29. Franklin, A. L., & Ebdon, C. (2005). Practical experience: Building bridges between science and practice. Administrative Theory and Praxis, 27(4), 628-649.
30. Ganapati, S. (2011). Uses of public participation geographic information systems applications in egovernment. Public Administration Review, 71(3), 425-434. doi:10.1111/j.1540-6210.2011.02226.x
31. Gawthrop, L. C. (1997). Democracy, bureaucracy, and hypocrisy redux: A search for sympathy and compassion. Public Administration Review, 57(3), 205-210. doi:10.2307/976650
32. Ghose, R. (2001). Use of information technology for community empowerment: Transforming geographic information systems into community information systems. Transactions in GIS, 5(2), 141-163. doi:10.1111/1467-9671.00073
33. Goldfinch, S. (2007). Pessimism, computer failure, and information systems development in the public sector. Public Administration Review, 67(5), 917-929. doi:10.1111/j.1540-6210.2007.00778.x
34. Gormley, W. T., & Balla, S. J. (2008). Bureaucracy and democracy: Accountability and performance. Washington, DC: CQ Press.
35. Grönlund, Å. (2005). State of the art in e-gov research: Surveying conference publications. International Journal of Electronic Government Research, 1(4), 1-25. doi:10.4018/jegr.2005100101
36. Grönlund, Å., & Andersson, A. (2006, September 4-8). E-gov research quality improvements since 2003: More rigor, but research (perhaps) redefined. In Proceedings of the 5th International Conference EGOV 2006 (LNCS 4084, pp. 1-12).
37. Hampton, G. (2009). Narrative policy analysis and the integration of public involvement in decision making. Policy Sciences, 42(3), 227-242. doi:10.1007/s11077-009-9087-1
38. Hanberger, A. (2003). Democratic implications of public organizations. Public Organization Review, 3(1), 29-54. doi:10.1023/A:1023095927266
39. Hardy, C. A., & Williams, S. P. (2011). Assembling e-government research designs: A transdisciplinary view and interactive approach. Public Administration Review, 71(3), 405-413. doi:10.1111/j.1540-6210.2011.02361.x
40. Harknett, R. J., & Stever, J. A. (2011). The new policy world of cybersecurity. Public Administration Review, 71(3), 455-460. doi:10.1111/j.1540-6210.2011.02366.x
41. Harris, T. M., & Weiner, D. (1998). Empowerment, marginalization and community-integrated GIS. Cartography and Geographic Information Science, 25(2), 67-76. doi:10.1559/152304098782594580
42. Hindman, M. (2009). The myth of digital democracy. Princeton, NJ: Princeton University Press.
43. Ho, A. T. (2002). Reinventing local governments and the e-government initiative. Public Administration Review, 62(4), 434-444. doi:10.1111/0033-3352.00197
44. Im, T. (2011). Information technology and organizational morphology: The case of the Korean central government. Public Administration Review, 71(3), 435-443. doi:10.1111/j.1540-6210.2011.02227.x
45. Im, T., Shin, H. Y., & Jin, Y. (2007). IT and administrative innovation in Korea: How does IT affect organizational performance? Korean Journal of Policy Studies, 21(2), 1-17.
46. Irani, Z., Elliman, T., & Jackson, P. (2007). Electronic transformation of government in the UK: A research agenda. European Journal of Information Systems, 16(4), 327-335. doi:10.1057/palgrave. ejis.3000698
47. Jaeger, P. T. (2005). Deliberative democracy and conceptual foundations of electronic government. Government Information Quarterly, 22(4), 702-719. doi:10.1016/j.giq.2006.01.012
48. Jeffrey, P. (2003). Smoothing the waters: Observations on the process of cross-disciplinary research collaboration. Social Studies of Science, 33(4), 539-562. doi:10.1177/0306312703334003
49. Johnson, S. (1998). The internet changes everything: Revolutionizing public participation and access to government information through the internet. Administrative Law Review, 50(2), 277-337.
50. Ke, W., & Wei, K. K. (2004). Successful egovernment in Singapore. Communications of the ACM, 47(6), 95-99. doi:10.1145/990680.990687
51. Kettl, D. F. (2002). The transformation of governance. Baltimore, MD: Johns Hopkins University Press.
52. Kettl, D. F. (2005). The global public management revolution (2nd ed.). Washington, DC: Brookings Institution Press.
53. King, C. S., Feltey, K. M., & O'Neill Susel, S. (1998). The question of participation: Toward authentic public participation in public administration. Public Administration Review, 58(4), 317-326. doi:10.2307/977561
54. Koh, C. E., Prybutok, V. R., & Zhang, X. (2008). Measuring e-government readiness. Information & Management, 45(8), 540-546. doi:10.1016/j. im.2008.08.005
55. Kraemer, K. L., & King, J. L. (2006). Information technology and administrative reform: Will e-government be different? International Journal of Electronic Government Research, 2(1), 1-20. doi:10.4018/jegr.2006010101
56. Layne, K., & Lee, J. (2001). Developing fully functional e-government: A four stage model. Government Information Quarterly, 18(2), 122-136. doi:10.1016/S0740-624X(01)00066-1
57. Lee, C., Chang, K., & Stokes Berry, F. (2011). Testing the development and diffusion of e-government and e-democracy: A global perspective. Public Administration Review, 71(3), 444-454. doi:10.1111/j.1540-6210.2011.02228.x
58. Lee, S. M., Xin, T., & Trimi, S. (2005). Current practices of leading e-government countries. Communications of the ACM, 48(10), 99-104. doi:10.1145/1089107.1089112
59. Lenihan, D. G. (2005). Realigning governance: From e-government to e-democracy. In M. Khosrow-Pour, Practicing e-government: A global perspective (pp. 250-288). Hershey, PA: Idea Group. doi:10.4018/978-1-59140-637-2.ch012
60. Lenk, K., & Traunmüller, R. (2002). Electronic government: Where are we heading? In K. Lenk & R. Traunmüller, In Proceedings of the Electronic government: First International Conference, EGOV 2002, (pp. 173-199). New York, NY: Springer.
61. Lessing, L. (2006). Code and other laws of cyberspace, version 2.0. New York, NY: Basic Books.
62. Margolis, M., & Resnick, D. (2000). Politics as usual: The cyberspace "revolution." Thousand Oaks, CA: Sage Publications.
63. Maureen Brown, M. (2007). Understanding e-government benefits. American Review of Public Administration, 37(2), 178-197. doi:10.1177/0275074006291635
64. McCall, M. K. (2003). Seeking good governance in participatory-GIS: A review of processes and governance dimensions in applying GIS to participatory spatial planning. Habitat International, 27(4), 549-573. doi:10.1016/S0197-3975(03)00005-5
65. Meier, K. J., & O'Toole, L. J. Jr. (2006). Bureaucracy in a democratic state: A governance perspective. Baltimore, MD: The John Hopkins University Press.
66. Milakovich, M. E. (2012). Digital governance: New technologies for improving public service and participation. New York, NY: Routledge.
67. Moon, J. M. (2002). The evolution of e-government among municipalities: Rhetoric or reality? Public Administration Review, 62(4), 424-433. doi:10.1111/0033-3352.00196
68. Mullen, H., & Horner, D. S. (2004). Ethical problems for e-government: An evaluative framework. Electronic. Journal of E-Government, 2(3), 187-196.
69. Norris, D. F., & Moon, J. M. (2005). Advancing e-government at the grassroots: Tortoise or hare? Public Administration Review, 65(1), 64-75. doi:10.1111/j.1540-6210.2005.00431.x
70. Organisation for Economic Co-operation and Development. (2003). Promise and problems of e-democracy - challenges of online citizen engagement. Paris, France: OECD Publishing.
71. Organisation for Economic Co-operation and Development. (2009). Rethinking e-government services: User-centred approaches. Paris, France: OECD Publishing.
72. Organisation for Economic Co-operation and Development. (2010). Denmark: Efficient egovernment for smarter public service delivery. Paris, France: OECD Publishing.
73. Orlikowski, W. J., & Robey, D. (1991). Information technology and the structuring of organizations. Information Systems Research, 2(2), 143-169. doi:10.1287/isre.2.2.143
74. Orme, J. (2000). Interactive social sciences: Patronage or partnership? Science & Public Policy, 27(3), 211-219. doi:10.3152/147154300781781977
75. Pew Center of the States. (2008). Government performance project: Grading the states 2008. Retrieved April 2, 2011 from http://www.pewcenteronthestates. org/gpp_report_card.aspx
76. Pickles, J. (Ed.). (1995). Ground truth: The social implications of geographic information systems. New York, NY: Guilford Press.
77. Ramiller, N. C., & Pentland, B. T. (2009). Management implications in information systems research: The untold story. Journal of the Association for Information Systems, 10(6), 474-494.
78. Reitz, J. C. (2006). E-government. The American Journal of Comparative Law, 54, 733-754.
79. Rethemeyer, K. R. (2007). Policymaking in the age of internet: Is the internet tending to make policy networks more or less inclusive? Journal of Public Administration: Research and Theory, 17(2), 259-284. doi:10.1093/jopart/mul001
80. Riffe, D., Lacy, S., & Fico, F. (1998). Analyzing media messages: Using quantitative content analysis in research. Mahwah, NJ: Erlbaum.
81. Schlossberg, M., & Shuford, E. (2005). Delineating "public" and "participation" in PPGIS. URISA Journal, 16(2), 15-26.
82. Scott, J. (2006). E" the people: Do U.S. municipal government web sites support public involvement? Public Administration Review, 66(3), 341-353. doi:10.1111/j.1540-6210.2006.00593.x
83. Scott, W. R. (2008). Institutions and organizations. Thousand Oaks, CA: Sage Publications.
84. Shane, P. M. (2004). Democracy online: The prospects for political renewal through the Internet. New York, NY: Routledge.
85. Sieber, R. E. (2000). Conforming (to) the opposition: The social construction of geographical information systems in social movements. International Journal of Geographical Information Science, 14(8), 775-793. doi:10.1080/136588100750022787
86. Stanley, W. J., & Weare, C. (2004). The effects of Internet use on political participation. Administration & Society, 36(5), 503-527. doi:10.1177/0095399704268503
87. Stivers, C. (1994). The listening bureaucrat: Responsiveness in public administration. Public Administration Review, 54(4), 364-369. doi:10.2307/977384
88. Taylor, J. A., & Lips, A. M. B. (2008). The citizen in the information polity: Exposing the limits of the e-government paradigm. Information Polity, 13(3/4), 139-152.
89. The Economist. (2008). A special report on technology and government. Retrieved March 1, 2011, from http://www.economist.com/node/10638002
90. Thomas, J. C., & Streib, G. (2003). The new face of government: Citizen-initiated contacts in the era of e-government. Journal of Public Administration: Research and Theory, 13(1), 83-101. doi:10.1093/jpart/mug010
91. Thomas, J. C., & Streib, G. (2005). Edemocracy, e-commerce, and e-research. Administration & Society, 37(3), 259-280. doi:10.1177/0095399704273212
92. Torres, L., Pina, V., & Royo, S. (2005). E-government ant the transformation of public administration in EU countries: Beyond NPM or just a second wave of reforms? Online Information Review, 29(5), 531-553. doi:10.1108/14684520510628918
93. United Nations. (2010). E-government survey 2010: Leveraging e-government at a time of financial and economic crisis. New York, NY: United Nations.
94. United Nations. (2012). United Nations egovernment survey. Retrieved June 20, 2012, from http://www2.unpan.org/egovkb/global_reports/12report.htm
95. U.S. Government Accountability Office (GAO). (2010a). Cybersecurity: Progress made but challenges remain in defining and coordinating the comprehensive national initiative (pp. 10-338). Washington, DC: U.S. Government Printing Office. GAO.
96. U.S. Government Accountability Office (GAO). (2010b). Cyberspace policy: Executive branch is making progress implementing 2009 policy review recommendations, but sustained leadership is needed (pp. 11-24). Washington, DC: U.S. Government Printing Office. GAO.
97. Van de Ven, A. H., & Johnson, P. E. (2006). Knowledge for theory and practice. Academy of Management Review, 31(4), 802-821. doi:10.5465/AMR.2006.22527385
98. Vigoda, E. (2002). From responsiveness to collaboration: Governance, citizens, and the next generation of public administration. Public Administration Review, 62(5), 527-540. doi:10.1111/1540-6210.00235
99. Waldo, D. (1980). The enterprise of public administration. Novato, CA: Chandler and Sharp Pub.
100. Waldo, D. (2007). The administrative state: A study of the political theory of American public administration. New Brunswick, NJ: Transaction Publishers. (Original work published 1948)
101. Watson, R., & Mundy, B. (2001). A strategic perspective of electronic democracy. Communications of the ACM, 44(1), 27-30. doi:10.1145/357489.357499
102. Weber, M. (1977). From Max Weber: Essays in sociology. H.H. Gerth & C. Writght Mills (Trans. & Eds.), New York, NY: Oxford University
103. West, D. M. (2004). E-Government and the transformation of service delivery and citizen attitudes. Public Administration Review, 64(1), 15-27. doi:10.1111/j.1540-6210.2004.00343.x
104. West, D. M. (2005). Digital government: Technology and public sector performance. Princeton, NJ: Princeton University Press.
105. Yildiz, M. (2007). E-government research: Reviewing the literature, limitations, and ways forward. Government Information Quarterly, 24(3), 646-665. doi:10.1016/j.giq.2007.01.002
106. Zouridis, S. (2003). A quest for practical theory: Theory and interaction research in a Dutch city. Administrative Theory and Praxis, 25(3), 351-370.
107. Zuurmond, A. (1994). From bureaucracy to infocracy: A tale of two cities. Information Infrastructure and Policy, 3(3-4), 189-204.
108. Zuurmond, A. (2005). Organisational transformation through the internet. Journal of Public Policy, 25(1), 133-148. doi:10.1017/S0143814X05000231