Experiences of Latinos with limited English proficiency with patient registration systems and their interactions with clinic front office staff: An exploratory study to inform community-based translational research in North Carolina

BMC Health Services Research

Volumn 15, Issue 1, 2015, Pages

  Calo, William A ^a   Cubillos, Laura ^b   Breen, James ^c   Hall, Megan ^a   Rojas, Krycya Flores ^d   Mooneyham, Rachel ^e   Schaal, Jennifer ^e,f   Hardy, Christina Yongue ^b,e,f   Dave, Gaurav ^b,g   Jolles, Mónica Pérez ^b   Garcia, Nacire ^b   Reuland, Daniel S ^b,g  

^a IL   (United States)

^b UNIVERSITY OF NORTH CAROLINA   (United States)

^c Moses Cone Family Medicine Residency Program   (United States)

^d UNIVERSITY OF NORTH CAROLINA AT GREENSBORO   (United States)

^e Partnership Project   (United States)

^f Greensboro Health Disparities Collaborative   (United States)

^g UNIVERSITY OF NORTH CAROLINA SCHOOL OF MEDICINE   (United States)

Author keywords

Care coordination; Clinic staff; Hispanic patients; Language services; Limited English proficiency; Patient misidentification; Patient satisfaction; Perceived discrimination

Indexed keywords

ADULT; COORDINATION; DATA ANALYSIS; DOCTOR PATIENT RELATION; ERROR; EXPECTATION; EXPLORATORY RESEARCH; HEALTH CARE ORGANIZATION; HISPANIC; HOSPITAL; HUMAN; HUMAN EXPERIMENT; INTERMETHOD COMPARISON; INTERVIEW; LANGUAGE; PUBLICATION; QUALITATIVE ANALYSIS; REGISTRATION; SATISFACTION; STAFF; STUDY DESIGN; TRANSLATIONAL RESEARCH; UNITED STATES; WRITING; COMMUNICATION BARRIER; DEMOGRAPHY; FEMALE; HEALTH CARE DELIVERY; HEALTH LITERACY; HEALTH SERVICE; INTERPERSONAL COMMUNICATION; MALE; MEDICAL RECEPTIONIST; MEDICAL RECORD; MIDDLE AGED; NORTH CAROLINA; OUTPATIENT DEPARTMENT; PATIENT CARE; PATIENT SATISFACTION; PROFESSIONAL-PATIENT RELATIONSHIP; PSYCHOLOGY;

ADULT; AMBULATORY CARE FACILITIES; COMMUNICATION; COMMUNICATION BARRIERS; FEMALE; HEALTH LITERACY; HEALTH SERVICES; HEALTH SERVICES ACCESSIBILITY; HISPANIC AMERICANS; HUMANS; LANGUAGE; MALE; MEDICAL RECEPTIONISTS; MEDICAL RECORDS; MIDDLE AGED; NORTH CAROLINA; PATIENT SATISFACTION; PATIENT-CENTERED CARE; PROFESSIONAL-PATIENT RELATIONS; RESIDENCE CHARACTERISTICS; TRANSLATIONAL MEDICAL RESEARCH;

EID: 84951016514     PISSN: None     EISSN: 14726963     Source Type: Journal    
DOI: 10.1186/s12913-015-1235-z     Document Type: Article

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