Hablamos juntos (together we speak): Interpreters, provider communication, and satisfaction with care

Journal of General Internal Medicine

Volumn 25, Issue 12, 2010, Pages 1282-1288

  Moreno, Gerardo ^a,b   Morales, Leo S ^c,d  

^a UNIVERSITY OF CALIFORNIA   (United States)

^b UNIVERSITY OF CALIFORNIA   (United States)

^c GROUP HEALTH RESEARCH INSTITUTE   (United States)

^d UNIVERSITY OF WASHINGTON   (United States)

Author keywords

disparities; doctor patient communication; immigrants; interpreter services; Latino population; limited English proficient

Indexed keywords

ADULT; AMBULATORY CARE; ARTICLE; DOCTOR PATIENT RELATION; FEMALE; HEALTH CARE DELIVERY; HISPANIC; HUMAN; INTERPRETER SERVICE; MALE; MEDICAL STAFF; PATIENT CARE; PATIENT SATISFACTION;

ADOLESCENT; ADULT; COHORT STUDIES; COMMUNICATION BARRIERS; CROSS-SECTIONAL STUDIES; DATA COLLECTION; FEMALE; HEALTH PERSONNEL; HISPANIC AMERICANS; HUMANS; MALE; MIDDLE AGED; MULTILINGUALISM; PATIENT CARE; PATIENT SATISFACTION; PROFESSIONAL-PATIENT RELATIONS; YOUNG ADULT;

EID: 78649932597     PISSN: 08848734     EISSN: 15251497     Source Type: Journal    
DOI: 10.1007/s11606-010-1467-x     Document Type: Article

References (37)

1. Hispanics in the United States, Population Estimates July 1, 2000 to July 1, 2006: Ethnicity and Ancestry Branch, Population Division, US Census Bureau; 2006.
2. G Flores S Torres LJ Holmes D Salas-Lopez MK Youdelman SC Tomany-Korman 2008 Access to hospital interpreter services for limited English proficient patients in New Jersey: a statewide evaluation J Health Care Poor Underserved. 19 2 391 415 10.1353/hpu.0.0007 18469412
3. Regenstein M, Mead H, Muessig KE, Huang J. Challenges in Language Services: Identifying and Responding to Patients' Needs. J Immigr Minor Health. Jun 7 2008.
4. JA Davis MV Whitman 2008 Organizational characteristics associated with cultural and linguistic service provision within Alabama hospitals Health Care Manag (Frederick) 27 1 79 88
5. M Bradshaw S Tomany-Korman G Flores 2007 Language barriers to prescriptions for patients with limited English proficiency: a survey of pharmacies Pediatrics. 120 2 e225 235 10.1542/peds.2006-3151 17671036 (Pubitemid 47219471)
6. L Weiss F Gany P Rosenfeld, et al. 2007 Access to multilingual medication instructions at New York City pharmacies J Urban Health. 84 6 742 754 10.1007/s11524-007-9221-3 17926130 (Pubitemid 350264466)
7. Cunningham P, Banker M, Artiga S, Tolbert J. Health Coverage and Access to Care for Hispanics in 'New Growth Communities' and 'Major Hispanic Centers'. Kaiser Commission on Medicaid and the Uninsured. September 2006.
8. E Jacobs AH Chen LS Karliner N Agger-Gupta S Mutha 2006 The need for more research on language barriers in health care: a proposed research agenda Milbank Q. 84 1 111 133 10.1111/j.1468-0009.2006.00440.x 16529570 (Pubitemid 43363268)
9. EM Cheng A Chen W Cunningham 2007 Primary language and receipt of recommended health care among Hispanics in the United States J Gen Intern Med. 22 Suppl 2 283 288 10.1007/s11606-007-0346-6 17957412 (Pubitemid 47632323)
10. N Lurie C Zhan J Sangl AS Bierman ES Sekscenski 2003 Variation in racial and ethnic differences in consumer assessments of health care Am J Manag Care. 9 7 502 509 12866629
11. RA David M Rhee 1998 The impact of language as a barrier to effective health care in an underserved urban Hispanic community Mt Sinai J Med. 65 5-6 393 397 1:STN:280:DyaK1M%2FmtVemuw%3D%3D 9844369
12. LS Morales WE Cunningham JA Brown H Liu RD Hays 1999 Are Latinos less satisfied with communication by health care providers? J Gen Intern Med. 14 7 409 417 1:STN:280:DyaK1MzkvVKqsA%3D%3D 10.1046/j.1525-1497.1999.06198.x 10417598 (Pubitemid 29344616)
13. DJ Hu RM Covell 1986 Health care usage by Hispanic outpatients as function of primary language West J Med. 144 4 490 493 1:STN:280: DyaL283jslCgtw%3D%3D 3716414
14. LS Karliner EA Jacobs AH Chen S Mutha 2007 Do professional interpreters improve clinical care for patients with limited English proficiency? A systematic review of the literature Health Serv Res. 42 2 727 754 10.1111/j.1475-6773.2006.00629.x 17362215 (Pubitemid 46398784)
15. G Flores 2005 The impact of medical interpreter services on the quality of health care: a systematic review Med Care Res Rev. 62 3 255 299 10.1177/1077558705275416 15894705 (Pubitemid 40664427)
16. Q Ngo-Metzger DH Sorkin RS Phillips, et al. 2007 Providing high-quality care for limited English proficient patients: the importance of language concordance and interpreter use J Gen Intern Med. 22 Suppl 2 324 330 10.1007/s11606-007-0340-z 17957419 (Pubitemid 47632320)
17. DW Baker R Hayes JP Fortier 1998 Interpreter use and satisfaction with interpersonal aspects of care for Spanish-speaking patients Med Care. 36 10 1461 1470 1:STN:280:DyaK1M%2FgvVCksw%3D%3D 10.1097/00005650-199810000-00004 9794340
18. Andrulis D, Goodman N, Pryor C. What a difference an interpreter can make: health care experiences of uninsured with limited English proficiency. MA: The Access Project. Boston; 2002.
19. S Wu MS Ridgely JJ Escarce LS Morales 2007 Language access services for Latinos with limited English proficiency: lessons learned from Hablamos Juntos J Gen Intern Med. 22 Suppl 2 350 355 1:CAS:528:DC%2BD1cXhvVals74%3D 10.1007/s11606-007-0323-0 17957424 (Pubitemid 47632318)
20. Morales LS, Ridgely MS, Escarce JJ, et al. Language access Service for Latinos with limited English proficiency: The National Evaluation of Hablamos Juntos. NJ March: Final Report. Princeton; 2007.
21. JL Hargraves RD Hays PD Cleary 2003 Psychometric properties of the Consumer Assessment of Health Plans Study (CAHPS) 2.0 adult core survey Health Serv Res. 38 6 Pt 1 1509 1527 10.1111/j.1475-6773.2003.00190.x 14727785
22. LS Morales M Elliott R Weech-Maldonado RD Hays 2006 The impact of interpreters on parents' experiences with ambulatory care for their children Med Care Res Rev. 63 1 110 128 10.1177/1077558705283125 16686075
23. DM Mosen MJ Carlson LS Morales PP Hanes 2004 Satisfaction with provider communication among Spanish-speaking Medicaid enrollees Ambul Pediatr. 4 6 500 504 10.1367/A04-019R1.1 15548101 (Pubitemid 39600042)
24. P Royston 2005 Multiple Imputation of missing values: update The Stata Journal. 5 2 1 14
25. G Moreno DM Tarn LS Morales 2009 Impact of interpreters on receipt of new prescription medication information among Spanish-speaking Latinos Med Care 47 12 1201 1208 10.1097/MLR.0b013e3181adcc1b 19786911
26. Slonim AD, Marcin JP, Turenne W, Hall M, Joseph JG. Pediatric patient safety events during hospitalization: approaches to accounting for institution-level effects. Health Serv Res. Dec 2007;42(6 Pt 1):2275-2293; discussion 2294-2323.
27. D Schillinger J Piette K Grumbach, et al. 2003 Closing the loop: physician communication with diabetic patients who have low health literacy Arch Intern Med. 163 1 83 90 10.1001/archinte.163.1.83 12523921 (Pubitemid 36091605)
28. EJ Perez-Stable A Napoles-Springer JM Miramontes 1997 The effects of ethnicity and language on medical outcomes of patients with hypertension or diabetes Med Care. 35 12 1212 1219 1:STN:280:DyaK1c%2FnsFagsg%3D%3D 10.1097/00005650-199712000-00005 9413309
29. M Stewart JB Brown A Donner, et al. 2000 The impact of patient-centered care on outcomes J Fam Pract. 49 9 796 804 1:STN:280:DC%2BD3cvnvFKjuw%3D%3D 11032203
30. RJ Reid P Fishman O Yu, et al. 2009 A patient-centred medical home demonstration: a prospective, quasi-experimental, before and after evaluation Am J Manag Care. 15 9 e79 87
31. LS Morales SP Reise RD Hays 2000 Evaluating the equivalence of health care ratings by whites and Hispanics Med Care. 38 5 517 527 1:STN:280: DC%2BD3c3lvV2itA%3D%3D 10.1097/00005650-200005000-00008 10800978
32. LS Morales R Weech-Maldonado M Elliott B Weidmer RD Hays 2003 Psychometric properties of Spanish Consumer Assessments of Health Plans Survey Hispanic Journal of Behavioral Sciences. 25 3 386 409 10.1177/0739986303256916 (Pubitemid 37089329)
33. O'Brien M, Shea J. Disparities in patient satisfaction among Hispanics: the role of language preference. J Immigr Minor Health. Jul 21 2009.
34. KA Paez JK Allen KA Carson LA Cooper 2008 Provider and clinic cultural competence in a primary care setting Soc Sci Med. 66 5 1204 1216 10.1016/j.socscimed.2007.11.027 18164114 (Pubitemid 351200465)
35. Bodenheimer TS, Grumbach K. Improving Primary Care: Strategies and Tools for a Better Practice. New York, NY: McGraw-Hill; 2007.
36. National Standards for Culturally and Linguistically Appropiate Services in Health Care: Executive Summary. Washington, DC: US Department of Health and Human Services Office of Minority Health;March 2001.
37. MK Youdelman 2008 The medical tongue: US laws and policies on language access Health Aff (Millwood) 27 2 424 433 10.1377/hlthaff.27.2.424 (Pubitemid 351490335)