Billions of impoverished people deserve to be better served: A call to action for the service research community

Journal of Service Management

Volumn 27, Issue 1, 2016, Pages 43-55

  Fisk, Raymond P P ^a   Anderson, Laurel ^b   Bowen, David E ^c   Gruber, Thorsten ^d   Ostrom, Amy ^b   Patrício, Lia ^e   Reynoso, Javier ^f   Sebastiani, Roberta ^g  

^a TEXAS STATE UNIVERSITY   (United States)

^b ARIZONA STATE UNIVERSITY   (United States)

^c THUNDERBIRD SCHOOL OF GLOBAL MANAGEMENT   (United States)

^d LOUGHBOROUGH UNIVERSITY   (United Kingdom)

^e UNIVERSITY OF PORTO   (Portugal)

^f EGADE BUSINESS SCHOOL   (Mexico)

^g UNIVERSITÀ CATTOLICA DEL SACRO CUORE   (Italy)

Author keywords

Base of the pyramid; Community action research; Service design; Systems theory; Transformative service research

Indexed keywords

EID: 84944607045     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/JOSM-04-2015-0125     Document Type: Article

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